AltiGen comm MAXCS 89 MaxCommunicator Manual

MaxCommunicator Manual 65 Note: When using IPTalk, the pop-up window allows you only 
to answer or decline the call; it does not allow you to send the 
call to voicemail:
•Audio Beep — Your computer beeps you when you have a 
call.
•Auto Close — The pop up window closes once you have 
finished with the call.
Voice Mail Play Options
Choose Options > Play Voicemail in the Configuration screen to 
set voice mail play options.  

66MaxCommunicator Manual You can choose to play your messages on your phone set, or play 
them on your sound card and speakers. If you choose to play them 
on your sound card, you can have the message play as it 
downloads, or you can download it completely and play it on an 
external media player.
CRM Integration
MaxCommunicator can access phone numbers from your Microsoft 
Outlook or Outlook Express database. During installation, the in-
stall program reads which applications you have installed on your...

MaxCommunicator Manual 67 Update database when click “OK” button — When you check 
this check box, MAX Communication Server refreshes the data 
MaxCommunicator accesses from the database.
Note:If you select Outlook, MAX Communication Server will load 
all the subfolders and data in your main Contacts folder, 
which will take a few moments. Once the data is loaded, 
you can close the Configuration window, reopen it, and 
click the Select Folder button that now appears to choose 
which Contacts subfolders...

68MaxCommunicator Manual Check the tabs you want to display in MaxCommunicator, and click 
OK.
To restore all call control buttons, tabs, and application window 
sizes to the default settings, check Restore to default layout, 
and click OK.
Theme Selection
Choose the display theme of your MaxCommunicator in the 
Configuration window’s Customization > Theme Selection 
screen.  

MaxCommunicator Manual 69 Select a theme and click Apply to see the change, or click OK to 
accept the theme. The theme changes without restarting 
MaxCommunicator.
IPTalk
If you’re using IPTalk, set the options in the IPTalk configuration 
screen: 

70MaxCommunicator Manual
•Echo Suppression — Check this check box if you are 
experiencing echo. 
•ToS(Hex) — The ToS byte indicates the type of service. For 
IPTalk, you need high priority service, and the default of “0” 
set here indicates high priority service. However, if your 
company router supports DSCP EF, then set this field to “A0”. 
The ToS value is gateway-based. For guidance, see your 
system administrator.
•802.1 — This setting is related to the priority given to voice 
packets traversing...

MaxCommunicator Manual 71
•SIP Transport — These settings secure the SIP signaling 
messages and the RTP. SIP signaling is secured using 
transport layer security (TLS). RTP or SIP-associated media is 
secured using the secure RTP (SRTP) protocol. For guidance 
with these settings, see your system administrator.
Log
If you want the system to keep error logs for troubleshooting, 
check the appropriate box in the Log screen in the Configuration 
window. Logs are stored in your \\Documents and...

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MaxCommunicator Manual 73
CHAPTER 6
Using MaxCall
MaxCall is intended for agents involved in marketing campaigns 
and other campaigns where the same message must be delivered 
over and over. Using MaxCall, you can record scripts, called 
phrases. Then, when you dial a call and the other party answers, 
by clicking a button you can hand the call over to the MAXCS 
system, which then plays the phrase you selected. This frees your 
extension to make the next call. The feature is available on the 
MaxCall...

74MaxCommunicator Manual
The MaxCall Tab
The MaxCall tab looks like the following figure.
The MaxCall tab has the following columns:
•Phrase — List of phrases, or scripts, that you have recorded. 
These are stored on the MAXCS server.
•Date — The date the phrase was recorded or last modified.
•Duration — The duration of the phrase in hh:mm:ss format.
•Notes — Notes you enter about the phrase. Double-click the 
Notes cell to enter notes.
The drop-down list at the bottom displays campaign names and 
the...