AltiGen comm MAXCS 89 MaxCommunicator Manual

							MaxCommunicator Manual 65 Note: When using IPTalk, the pop-up window allows you only 
to answer or decline the call; it does not allow you to send the 
call to voicemail:
•Audio Beep — Your computer beeps you when you have a 
call.
•Auto Close — The pop up window closes once you have 
finished with the call.
Voice Mail Play Options
Choose Options > Play Voicemail in the Configuration screen to 
set voice mail play options.  
						

							66MaxCommunicator Manual You can choose to play your messages on your phone set, or play 
them on your sound card and speakers. If you choose to play them 
on your sound card, you can have the message play as it 
downloads, or you can download it completely and play it on an 
external media player.
CRM Integration
MaxCommunicator can access phone numbers from your Microsoft 
Outlook or Outlook Express database. During installation, the in-
stall program reads which applications you have installed on your 
system. 
Configure CRM integration in the Configuration window’s 
Integration screen:
Use Database Selector — Check this check box to allow 
integration of your company’s CRM database with your 
MaxCommunicator, then select your CRM program from the 
Select current database list.
Private Folder Only — If an organization has many large public 
contact folders for outlook, users can eliminate the time it takes to 
synchronize all of those folders by checking a new option. Check 
the Private Folder Only checkbox to synchronize only the Private 
Contact folder. Clear the checkbox to also synchronize Public 
Contact folders. 
						

							MaxCommunicator Manual 67 Update database when click “OK” button — When you check 
this check box, MAX Communication Server refreshes the data 
MaxCommunicator accesses from the database.
Note:If you select Outlook, MAX Communication Server will load 
all the subfolders and data in your main Contacts folder, 
which will take a few moments. Once the data is loaded, 
you can close the Configuration window, reopen it, and 
click the Select Folder button that now appears to choose 
which Contacts subfolders you want to use.
For Screen Pop — Check this box if you want a contact’s contact 
page to pop up when you get a call from that contact.
Match Digits — Select the number of digits to match for caller ID. 
Matching starts from right and moves left. This option is for calls 
that go through IP and for international calls that have a digit 
prepended, like 0. For example, if you choose 7 (the default) in the 
Match Digits field, and the number is 10.10.10.6- 915102529712, 
MaxCommunicator would match the last 7 digits, or 2529712, to 
identify the caller for you.
Use Windows default credentials — Check this box to use 
Windows default credentials. 
Tab Layout
You can choose which tabs you want to display in 
MaxCommunicator by right-clicking in the space to the right of the 
tabs in the main window and selecting the tabs you want to show. 
When no tabs are displayed in the main window, you can click 
Voicemail (which displays the Voicemail tab), then right-click in 
the space to the right of the Voicemail tab. Or you can configure 
the tabs in the Configuration window’s Customization > Tab 
Layout screen. 
						

							68MaxCommunicator Manual Check the tabs you want to display in MaxCommunicator, and click 
OK.
To restore all call control buttons, tabs, and application window 
sizes to the default settings, check Restore to default layout, 
and click OK.
Theme Selection
Choose the display theme of your MaxCommunicator in the 
Configuration window’s Customization > Theme Selection 
screen.  
						

							MaxCommunicator Manual 69 Select a theme and click Apply to see the change, or click OK to 
accept the theme. The theme changes without restarting 
MaxCommunicator.
IPTalk
If you’re using IPTalk, set the options in the IPTalk configuration 
screen: 
						

							70MaxCommunicator Manual
•Echo Suppression — Check this check box if you are 
experiencing echo. 
•ToS(Hex) — The ToS byte indicates the type of service. For 
IPTalk, you need high priority service, and the default of “0” 
set here indicates high priority service. However, if your 
company router supports DSCP EF, then set this field to “A0”. 
The ToS value is gateway-based. For guidance, see your 
system administrator.
•802.1 — This setting is related to the priority given to voice 
packets traversing your network. For guidance on setting this 
value, see your system administrator.
•From the Voice Through drop-down list, choose the sound 
card that will carry the incoming and outgoing voice. It could 
be a sound card in your PC, or it could be a USB-based sound 
card in your headset system.
•From the Ring Through drop-down list, choose the device 
that will carry the incoming ring. When you’re away from your 
desk, you may prefer the ring to come through your PC 
speakers, rather than your headset system. 
						

							MaxCommunicator Manual 71
•SIP Transport — These settings secure the SIP signaling 
messages and the RTP. SIP signaling is secured using 
transport layer security (TLS). RTP or SIP-associated media is 
secured using the secure RTP (SRTP) protocol. For guidance 
with these settings, see your system administrator.
Log
If you want the system to keep error logs for troubleshooting, 
check the appropriate box in the Log screen in the Configuration 
window. Logs are stored in your \\Documents and 
Settings\username\Local Settings\Application 
Data\AltiGen\MaxCommunicator folder.
The Enable IPTalk Log check box is available only if you’re using 
IPTalk. The Application log is for MaxCommunicator. 
						

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							MaxCommunicator Manual 73
CHAPTER 6
Using MaxCall
MaxCall is intended for agents involved in marketing campaigns 
and other campaigns where the same message must be delivered 
over and over. Using MaxCall, you can record scripts, called 
phrases. Then, when you dial a call and the other party answers, 
by clicking a button you can hand the call over to the MAXCS 
system, which then plays the phrase you selected. This frees your 
extension to make the next call. The feature is available on the 
MaxCall tab. 
A MaxCall license must be assigned to your extension before you 
can see the MaxCall tab.
Logging in to MaxCall
When you log in to MaxCommunicator, check the Enable MaxCall 
check box.
When you are logged in, the MaxCall tab is available to you. 
						

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The MaxCall Tab
The MaxCall tab looks like the following figure.
The MaxCall tab has the following columns:
•Phrase — List of phrases, or scripts, that you have recorded. 
These are stored on the MAXCS server.
•Date — The date the phrase was recorded or last modified.
•Duration — The duration of the phrase in hh:mm:ss format.
•Notes — Notes you enter about the phrase. Double-click the 
Notes cell to enter notes.
The drop-down list at the bottom displays campaign names and 
the transmit caller ID for each campaign.
Using a Phrase
1. From the Campaign Transmit CID drop-down list, select the 
campaign applicable to your call. If the callee’s phone displays 
caller ID, his display will show the caller ID configured for this 
campaign instead of the actual caller ID.
2. Make a call.
3. If you get the other party’s voice mail, click the Transfer to 
Phrase button. MAXCS takes control of the call and plays the 
selected phrase. Your phone is released so you can make 
another call.
Note:Instead of selecting the phrase before making a call and 
then clicking the Transfer to Phrase button, you can 
double-click on a phrase after the call is connected.