AltiGen comm MAXCS 89 MaxCommunicator Manual
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MaxCommunicator™ Manual MAX Communication Server Release 8.0 September 2015
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WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc., will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. Although AltiGen Communications, Inc., has designed security features into its products, it...
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MaxCommunicator Manual iii Contents CHAPTER 1 About MaxCommunicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Microsoft Outlook and Outlook Express Support . . . . . . . . . . . . . . 1 Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 CHAPTER 2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Pre-Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
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ivMaxCommunicator Manual Using the Windows Tray Phone Icon . . . . . . . . . . . . . . . . . . . . . . 17 Searching in the Tabbed Windows . . . . . . . . . . . . . . . . . . . . . . . . 17 Customizing the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 CHAPTER 4 Handling Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Dialing Out . . ....
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MaxCommunicator Manual v Forwarding Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Monitoring the Activity of Other Extensions . . . . . . . . . . . . . . . . 46 Choosing Extensions to Monitor . . . . . . . . . . . . . . . . . . . . . . . . 47 Reading the Monitor List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Calling or Picking Up Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Viewing the Call History . . . . . . . . . . . . . . ....
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viMaxCommunicator Manual Recording a Phrase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Reviewing a Phrase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Appendix A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Errors and Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Troubleshooting IP Connectivity from a Remote Location . . . . 78 Index . . . . . . . . . . . . . . . ....
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MaxCommunicator Manual 1 CHAPTER 1 About MaxCommunicator MaxCommunicator is call management software for the general desktop PC user. It runs with the MAX Communication Server ACM system. MaxCommunicator users can access, configure, and perform several of the system’s PBX functions directly from the desktop, including call handling, call forwarding, voice messaging, extension monitoring, conferencing, and One Number Access. Microsoft Outlook and Outlook Express Support MaxCommunicator supports...
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2MaxCommunicator Manual
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MaxCommunicator Manual 3 CHAPTER 2 Installation The client system must meet the following minimum requirements. Operating systems supported: •Windows 10 •Windows 8.1 (64-bit) •Windows 7 (32-bit or 64-bit) System requirements: •IBM/PC AT compatible system •Microsoft .NET 2.0 or higher •2GHz CPU or faster •1GB available hard drive disk space •1GB RAM •SVGA monitor (1024 x 768) with 256 color display or better •Keyboard and mouse •A sound card in the computer, if using IPTalk •MAXCS 8.0 must be running on...
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4MaxCommunicator Manual •The extension affiliated with the client computer has a MaxCommunicator Seat License assigned to it, or there is a MaxCommunicator Session License installed in the MAXCS system. Installing MaxCommunicator on a Client System When the above items are done, follow these steps on the client machine: 1. Close all Windows applications. 2. From the MAX Communication Server 8.0 installation media, open the MaxCommunicator folder and run the Setup program in that folder. Follow the...