AltiGen comm MAXCS 89 MaxCommunicator Manual

MaxCommunicator Manual 5
Downgrade Procedure
1. Go to Control Panel > Add/Remove Programs and remove 
MaxCommunicator 8.0 and ALL OTHER 8.0 client applications 
(such as MaxAgent, MaxOutlook, MaxSupervisor, AltiConsole 
and CDR Search).
2. Reboot your system.
3. Install the earlier software. 

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MaxCommunicator Manual 7
CHAPTER 3
Getting Started
Start MaxCommunicator from the Microsoft Windows Start menu, 
by choosing Start > All Programs > MaxCommunicator > 
MaxCommunicator.
Logging In
1. If this is your first login to this MAX Communication Server 
ACM system, enter the system server’s IP address or the name 
of the system server you will be using. To obtain the server 
name or IP address, ask your system administrator.
(Subsequently, when you log in, you’ll see the IP address in 
the Server...

8MaxCommunicator ManualNote:Up to eight unsuccessful login attempts are allowed, 
after which login will be disabled for from 1 to 24 hours 
(depending on the duration set by your system 
administrator).
3. If your extension is an IP extension and you will be using a 
headset, check the Enable IPTalk softphone option. (An 
AltiGen IPTalk license must be assigned to your extension.)
(Even if you do not have an IP phone, as long as your 
extension is set up as an IP extension by your system 
administrator,...

MaxCommunicator Manual 9 To log in from a remote location,
1. If you connect to the Internet through a modem connection, 
establish a connection to your internet service provider (ISP).
2. Log in using your Extension and Password as usual.
3. If you will be using a headset plugged into your PC, check the 
Enable IPTalk softphone check box. (An AltiGen IPTalk 
license must be assigned to your extension.)
4. Click OK.
IP Extensions Using IPTalk
An AltiGen-certified USB headset system is recommended for IP...

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Overview of the Main Window
Once you log in to MaxCommunicator, the main window appears, 
providing tools to manage and monitor calls, and to facilitate 
management of your personal contacts.
You can customize the MaxCommunicator display: select the 
theme; the toolbar buttons, tabs, and columns you need and their 
order of appearance; the sort order; and so on. See “Customizing 
the Display” on page 18.
If you checked Enable IPTalk when you logged in, the right side 
of the...

MaxCommunicator Manual 11
Click a Number to Make a Call
All phone numbers become underlined when you pass the cursor 
over them. Click an underlined number to make a call to that 
number.
Right-click a call to see a context menu.
Status Bar
From the status bar you can do the following:
•Change your activity state from the drop-down list (see 
“Changing Activity Status and Recording Activity Greetings” 
on page 15).
•If you have configured Call Handling to forward all calls, see 
the target destination....

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Toolbar Buttons
Toolbar buttons provide single-click functions to connect, hang up, 
transfer, send to voicemail, hold, conference, send calls to AA 
(auto attendant), flash, record, redial, intercom, and enter 
account code. 
You can choose the buttons you want and the order in which you 
want them. See “Customizing the Display” on page 18.
The Dialer field and Dial button are also in the toolbar. Click the 
Dial button to pop up the dial pad.
Call Information Panel
The call...

MaxCommunicator Manual 13
•Dial Tone — a dial tone is present, and MaxCommunicator is 
ready to dial out
•Error — receipt of an error tone
•Hold — the call is on hold
•Hold Pending — the call is being transferred or conferenced
•Idle — the extension is not in use
•Play VM — playing voice mail (The Duration field displays the 
duration of the voice mail as it plays. The duration display does 
not reflect fast forward or fast backward.)
•Record — recording an introductory message
•Ringback — caller sees...

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Tabbed Pages
Nine tabbed pages are available on the bottom half of the 
MaxCommunicator screen: Directory, History, Contacts, 
Voicemail, Monitor, Line Park, Speed Dial, MeetMe, and Greeting. 
(If you have enabled MaxCall, the MaxCall tab is available also. 
MaxCall requires a license and is discussed in “Using MaxCall” on 
page 73.)
Directory — Lists the extensions of people at the company. 
Columns include: Type (local, remote), Extension, Name, Activity, 
Department,...