AltiGen comm MAXCS 89 MaxCommunicator Manual

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Enable Auto Dial
If you check this box, any phone number you dial using a Smart 
Tag or the Select-n-Dial method is dialed automatically. The phone 
number appears in the Number column and the state column 
displays Ringing.
If this box is not checked, then a phone number selected by the 
Smart Tag method or the Select-n-Dial method is displayed in the 
MaxAgent dialer, and you need to click the Connect button to 
make the call.
Release Link Tie (IP Trunk)
When checked, clicking...

56MaxCommunicator Manual Refer to the MAXCS Polycom user guides for instructions on how 
to configure this option, along with other Polycom features. The 
user guides for the various Polycom models can be found on 
AltiGen Communication’s MAXCS web site:
http://maxcs.com/support/current-manuals/
.
Call Handling
Click the Call Handling tab in the Config window to configure 
incoming call handling for your extension.
Forwarding All Calls
When you configure your MaxCommunicator to forward all calls, 
the...

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Do Not Disturb
If you check Enable Do Not Disturb, all incoming calls are 
forwarded according to your Enable Busy Call Handling 
settings, described below.
Checking Enable Do Not Disturb here has the same effect as 
clicking the DND button in the MaxCommunicator main window.
Busy Call Handling and No Answer Handling
You can use these options to specify how you want to handle 
incoming calls when you’re already on the phone or when you 
can’t answer the phone, for example, when...

58MaxCommunicator Manual
•Multiple Call Waiting — enables a “non-workgroup queue” 
of multiple calls waiting. You must also select the Place Call 
In Queue option under Enable Busy Call Handling to 
enable this option. This allows you to transfer or park the 
current call before picking up the next call in queue.
•Live Call Handling — when enabled, allows a caller to hear a 
ringback tone when the called party is in voice mail, paging, 
transfer, or conference state.
One Number Access (ONA)
If you are...

MaxCommunicator Manual 59
Setting Up One Number Access
To set up one number access,
1. Click Extension > One Number Access in the Configuration 
window.
2. Select the times you want to be available to ONA callers. 
If you choose Enable schedule based access, you can set 
up to four different schedules in the dialog box that pops up:
3. Check the Enable Call Screening check box if you want the 
system to prompt the ONA caller to record a caller name to 
continue ONA.
4. If you want, check the Verify...

60MaxCommunicator Manualnumbers for ONA. If ONA finds one of these numbers on an 
incoming call, it will forward the call to you.
You can enter up to 10 phone numbers in the Caller ID 
Verification fields. For local numbers, use 7 digits 
(5555555). For long distance numbers, use 10 digits—area 
code + local number.
Note:If you enter no numbers in the Caller ID Verification 
fields and ONA is enabled, ONA is made available to 
every caller.
Using a Password
You can use a Caller ID Verification field to...

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Message Notification
You can specify how and when you’d like to be alerted to new 
messages when you’re away from your desk. Click Extension > 
Message Notification in the Configuration window to display the 
Message Notification configuration screen.
You can set these notification options:
•The types of messages about which you want to be alerted: 
none, urgent voice messages only, or all voice messages.
•Schedule — Select during what hours you want to be alerted.
•How and...

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Working with Voice Mail Groups (Distribution Lists)
You can set up voice mail groups (distribution lists) to forward 
messages to multiple recipients at the same time. You can set up 
to 100 personal voice mail (VM) groups, each with 64 members. 
Group members can be any extension or another voice mail group.
There are two types of voice mail groups you can use:
•System-based groups are set up by the system 
administrator. You can use but not edit these lists in 
MaxCommunicator....

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Creating a Personal Voicemail Group
1. Click the New button in the VM Group Edit dialog box.
2. Click the drop-down list to select a Group ID.
3. Enter the VM Group Name and any Comments. These are 
optional but will help you identify the group.
4. Select the member extensions by selecting the check box next 
to each extension.
5. When finished, click OK. Click the Clear button to deselect all 
extensions or click Cancel to exit without saving your edits. 
Updating a Personal...

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Call Alert Options
If you want MaxCommunicator to inform you when you have a call, 
specify your desired method(s) in the Configuration window’s 
Options > Alert screen. 
You can set these alert options:
•Disable — Disables screen pop.
•Screen Pop — When a call comes in, the MaxCommunicator 
main window opens. You can then answer the call or perform 
other MaxCommunicator actions. For MaxCommunicator to 
pop up, you cannot have closed the application entirely, but it 
can be...