AltiGen comm MAXCS 89 MaxCommunicator Manual

MaxCommunicator Manual 75
Recording a Phrase
To record a message to add to the phrase list, 
1. Click the Add/Review Phrase button. The Add/Remove 
Phrase dialog box appears.
2. Select the Record button.
3. Enter a name in the Phrase Name text box.
4. Click the Record button. Your phone will ring.
5. Answer the phone and record the message.
6. Click the Stop button. The message is saved as a phrase on 
MAXCS, and MAXCS notifies you and adds the new phrase to 
the phrase list in MaxCall. The length of the...

76MaxCommunicator Manual 6. Answer the phone and listen to the phrase.
7. You can delete the phrase after listening or simply close the 
dialog box. 

MaxCommunicator Manual 77
APPENDIX A
Errors and Troubleshooting
The following errors may be displayed as login or connectivity 
errors. 
Error Message Description Solution
MAX 
Communication 
Server connection 
limit has been 
exceeded.No license was found 
OR more than 
allowed number of 
MaxCommunicator 
users have 
attempted to log on.Maintain the number of 
MaxCommunicator license 
keys or add additional 
session licensing.
Cannot connect to 
AltiLink. Please 
check server name 
or network...

78MaxCommunicator Manual
Troubleshooting IP Connectivity from a Remote 
Location
If problems occur connecting to your company’s MAX 
Communication Server from a remote location, they may be due 
to a failure to connect to your ISP or due to firewalls at your office 
preventing direct access to the MAX Communication Server. 
As a test, you can choose Run from the Windows Start menu, 
then enter 
Ping  [ENTER]
where  is the MAX Communication Server system 
you want to connect to. An example of the IP...

 MaxCommunicator Manual79
Index
Numerics
802.1 70
A
AA state 12
Account Codes 42
ACT 1, 66
all calls recorded 41
answer options 58
auto attendant 29
auto upgrade 4
auto-dialing 25
from Internet Explorer 55
from MS Office programs 55
B
broken connection 9
busy call handling 57
Busy state 12
C
call handling
configuration 56
call history 48
call holding 27
Call Pending state 12
call recording 41
call transfers 28
call waiting 27
multiple 58
calling
by auto-dial 25
using shortcut keys 25, 54
conference calls...

80MaxCommunicator Manual 
GoldMine 1, 66
Greeting tab 15
H
history logs 48
History tab 14
history window 48
hold 13
hold button 27
hold pending 13, 48
I
idle state 13
installation requirements 3
Internet Explorer
auto-dialing from 55
enabling/disabling Max Smart 
Tag 53
IP connectivity, troubleshooting 78
IP extension, troubleshooting 78
IPTalk License 1
L
licenses 1, 41
Line Park tab 14
live call handling 58
logs 71
M
MaxCall
enabling 73
how to use 73
recording a phrase 75
reviewing and deleting a...

MaxCommunicator Manual81
S
saving changes 51
screen pop 17
Select-n-Dial feature, 
configuring 54
session licensing 1
shortcut keys, using to call 54
shortcut keys. using to dial 25
single call waiting 57
SIP transport settings 71
Smart Tags
configuring in Internet 
Explorer 53
configuring in MaxOutlook 52
configuring in Microsoft 
Office 53
speed dial list 25
Speed Dial tab 15
station conferencing 30
system requirements 3
T
TCP socket 78
ToS(Hex) 70
transferring calls 28
methods 28
to auto attendant 29...