AltiGen comm MAXCS 89 MaxCommunicator Manual

							MaxCommunicator Manual 75
Recording a Phrase
To record a message to add to the phrase list, 
1. Click the Add/Review Phrase button. The Add/Remove 
Phrase dialog box appears.
2. Select the Record button.
3. Enter a name in the Phrase Name text box.
4. Click the Record button. Your phone will ring.
5. Answer the phone and record the message.
6. Click the Stop button. The message is saved as a phrase on 
MAXCS, and MAXCS notifies you and adds the new phrase to 
the phrase list in MaxCall. The length of the phrase is added to 
the Duration column.
Reviewing a Phrase
To review a phrase,
1. Click the Add/Review Phrase button. 
2. Select the Review/Delete button.
3. Select a phrase to review from the drop-down list.
4. To delete the phrase without listening to it, click the Delete 
button. You receive a confirmation message. The phrase is 
deleted from MAXCS and from the MaxCall list of phrases.
5. To review the phrase, click the Review button. Your phone 
will ring. 
						

							76MaxCommunicator Manual 6. Answer the phone and listen to the phrase.
7. You can delete the phrase after listening or simply close the 
dialog box. 
						

							MaxCommunicator Manual 77
APPENDIX A
Errors and Troubleshooting
The following errors may be displayed as login or connectivity 
errors. 
Error Message Description Solution
MAX 
Communication 
Server connection 
limit has been 
exceeded.No license was found 
OR more than 
allowed number of 
MaxCommunicator 
users have 
attempted to log on.Maintain the number of 
MaxCommunicator license 
keys or add additional 
session licensing.
Cannot connect to 
AltiLink. Please 
check server name 
or network 
connection.You are not 
connected to 
MAX 
Communication Server
.Check the server field (IP 
address or DNS name) by:
1. Pinging the network 
server address OR
2. Try using the IP address 
of 
MAX Communication Server 
(if using the DNS name in 
the server field).
Cannot access voice 
mail list while mail 
box in use.Mail box is in use by 
the AltiGen Voice 
Mail System and is 
temporarily 
unavailable.Wait awhile, then try again.
Mail service is 
unavailable. Please 
check with your 
administrator.Voice mail service is 
not enabled on MAX 
Communication 
Server.Make sure voice mail 
service is started.
Please register 
AlpInterface.dll 
(regsver32 
AlpInterface.dll).MaxCommunicator 
uses this dll to 
communicate with 
MAX Communication 
Server. It should be 
registered in user 
system.Re-register this file. Type in 
DOS command window, 
regsver32 AlpInterface.dll
Change directory to 
MaxCommunicator 
directory, type regsver32 
AlpInterface.dll 
						

							78MaxCommunicator Manual
Troubleshooting IP Connectivity from a Remote 
Location
If problems occur connecting to your company’s MAX 
Communication Server from a remote location, they may be due 
to a failure to connect to your ISP or due to firewalls at your office 
preventing direct access to the MAX Communication Server. 
As a test, you can choose Run from the Windows Start menu, 
then enter 
Ping  [ENTER]
where  is the MAX Communication Server system 
you want to connect to. An example of the IP address format is 
123.234.231.143
If you do not get a response, contact your LAN administrator for 
support.
Also, check to verify that the necessary ports are open.You have entered an 
invalid password. 
Please try again.The password is 
incorrect.Enter your extension 
password.
Cannot use “IP 
Extension integrated 
with IPTalk.”You tried to log in 
with the IP extension 
option without being 
assigned an IPTalk 
License.Confirm that your extension 
is set up as an IP extension 
with dynamic IP address 
and that an IPTalk License 
has been assigned.
The version of 
MaxCommunicator 
on your desktop is 
out of date.The installed version 
of MaxCommunicator 
does not match the 
version of MAX 
Communication 
Server
 on the system 
server.Upgrade MaxCommunicator 
to match the current running 
version of MAX 
Communication Server. Error Message Description Solution 
						

							 MaxCommunicator Manual79
Index
Numerics
802.1 70
A
AA state 12
Account Codes 42
ACT 1, 66
all calls recorded 41
answer options 58
auto attendant 29
auto upgrade 4
auto-dialing 25
from Internet Explorer 55
from MS Office programs 55
B
broken connection 9
busy call handling 57
Busy state 12
C
call handling
configuration 56
call history 48
call holding 27
Call Pending state 12
call recording 41
call transfers 28
call waiting 27
multiple 58
calling
by auto-dial 25
using shortcut keys 25, 54
conference calls 30
cancelling 32
types 30
Conference state 12
conferencing
MeetMe 33station 30
configuration 51
call handling 56
general 51
connected 12
contacts screen pop, configuring 67
Contacts tab 14
D
databases 1
dialing
by name 24
by number 24
speed dial 25
dialtone 13
Directory tab 14
distribution lists 62
Do Not Disturb 57
downgrade procedure 5
drop from conference 32
E
echo suppression 70
enable
live call handling 58
multiple call waiting 58
single call waiting 57
Error call state 13
error messages 77
exit 17
external databases 1
F
flash button 27
forwarding all calls 56
forwarding voice mail 46
G
general configuration 51 
						

							80MaxCommunicator Manual 
GoldMine 1, 66
Greeting tab 15
H
history logs 48
History tab 14
history window 48
hold 13
hold button 27
hold pending 13, 48
I
idle state 13
installation requirements 3
Internet Explorer
auto-dialing from 55
enabling/disabling Max Smart 
Tag 53
IP connectivity, troubleshooting 78
IP extension, troubleshooting 78
IPTalk License 1
L
licenses 1, 41
Line Park tab 14
live call handling 58
logs 71
M
MaxCall
enabling 73
how to use 73
recording a phrase 75
reviewing and deleting a 
phrase 75
using a phrase 74
MaxCommunicator
configuration 51
meeting
creating 35
MeetMe
creating a meeting 35
MeetMe conference 33MeetMe tab 15
Microsoft Outlook 1, 66
minimize 17
Monitor tab 14
monitor window 47
monitoring 47
MS Office Smart Tag
auto-dialing from 52
configuring 52
multiple call waiting 58
N
no answer handling 57
O
ONA ring duration 60
One Number Access
password 60
One Number Access setup 59
P
pager, and forwarding 56
parking a call 15
password
One Number Access 60
phone icon 17
ping 78
Play state 13
Polycom phones 50
pop-up windows 17
R
reconnecting 9
record state 13
recording calls 41
recording on demand 41
release link tie 55
remote extensions, viewing activity 
of 14, 47
ring through list 70
ringback state 13
ringing 13 
						

							MaxCommunicator Manual81
S
saving changes 51
screen pop 17
Select-n-Dial feature, 
configuring 54
session licensing 1
shortcut keys, using to call 54
shortcut keys. using to dial 25
single call waiting 57
SIP transport settings 71
Smart Tags
configuring in Internet 
Explorer 53
configuring in MaxOutlook 52
configuring in Microsoft 
Office 53
speed dial list 25
Speed Dial tab 15
station conferencing 30
system requirements 3
T
TCP socket 78
ToS(Hex) 70
transferring calls 28
methods 28
to auto attendant 29
to voice mail 29
troubleshooting connectivity 77
troubleshooting IP connectivity 78
U
uninstall 4
upgrade 1
V
voice mail
forwarding 46
playing 44
voice mail group 62
voice recording 41
voice through list 70
Voicemail tab 14
W
Windows tray 17
workgroup 47