Aleratec 17 DVDCD Copy Tower Pro HS Stand Alone DVD CD Duplicator User Guide

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Troubleshooting 
SymptomCorrective Action
Target Overflow (the 
amount of data on the disc 
you wish to copy exceeds 
the capacity of the blank 
media)
• Use the Disc	Info option to determine the type of 
disc the source is, and its capacity (listed in MB).
• To copy CDs that have slightly more information 
than the normal empty capacity, the Overburn 
option must be enabled from Advanced Setup 
menu.
• A dual- (double-) layer disc would be required to 
copy a DVD containing more than...

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Troubleshooting
SymptomCorrective Action
Buttons do not function 
when pressed. 
• A momentary pause may occur while scrolling 
through menu options, as certain functions 
require a refresh of the source disc’s details.
• The duplicator still may be busy with the last 
task. Check the display for messages that indicate 
an operation in progress.
• Button mechanism may be malfunctioning. 
Switch the power off, wait 10 seconds, and then 
power on again to check for any improvement.
No...

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Technical Support
After reading this User Guide, if you need additional assistance with this 
product, please contact Aleratec Technical Support. Our technical staff will 
be happy to assist you, but they may need your help to better assist you. 
Calling Aleratec Technical Support without all the necessary information 
can be both time consuming and frustrating. Therefore, please try to have 
the following information ready before calling:
1. Serial Number - the serial number is...

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Technical Support FAX Back Form
Aleratec, Inc.
Technical Support Fax Back Form
Please record the following information to help expedite any warranty 
claim:
Model No.: _____________Serial No.:  ____________________________
Date Purchased  ________________________________________________
Place of Purchase:  ______________________________________________
To:	 Technical	Support	Group	FAX:	1-818-678-0483
FROM: _____________________FAX:  ____________________________
E-MAIL...

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Notes:  

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Notes:  

Document Number: 9399035_ENG_Rev. C  Copyright © 2013
Specifications subject to change without notice. 
 
Aleratec, Inc.
9851 Owensmouth Avenue
Chatsworth, CA 91311 U.S.A.
www.aleratec.com