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Aleratec 17 DVDCD Copy Tower Pro HS Stand Alone DVD CD Duplicator User Guide
Aleratec 17 DVDCD Copy Tower Pro HS Stand Alone DVD CD Duplicator User Guide
Have a look at the manual Aleratec 17 DVDCD Copy Tower Pro HS Stand Alone DVD CD Duplicator User Guide online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 61 Aleratec manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
www.aleratec.com65 Troubleshooting SymptomCorrective Action Target Overflow (the amount of data on the disc you wish to copy exceeds the capacity of the blank media) • Use the Disc Info option to determine the type of disc the source is, and its capacity (listed in MB). • To copy CDs that have slightly more information than the normal empty capacity, the Overburn option must be enabled from Advanced Setup menu. • A dual- (double-) layer disc would be required to copy a DVD containing more than 4,500 MB of data. These discs have room for about twice the amount of a standard recordable DVD, about 8.5 GB. Target Drive Not Ready (the duplicator was unable to detect blank disc(s) of the correct type) • The disc(s) you wish to copy onto may already have some data recorded. • Press the power switch to turn the duplicator off. Wait for about ten seconds, then power on and attempt the operation again. • Check that the disc(s) you wish to copy onto are inserted correctly, with the data (shiny) side facing down. • A CD cannot be copied onto a DVD, or vice versa. Use the Disc Info function to determine the format of the source disc. Copier F/W Fail, Please Update F/W (the firmware has become corrupt and must be reinstalled) • Contact your support administrator or Aleratec Technical Support. Copy completes successfully but copies fail to play back or execute. • Use the Compare function to verify the copied disc matches the original. For audio CDs, use Verify instead to ensure the disc is readable. • Change to a different drive or playback device and retry. • Configure the Burn Speed options to record at a slower speed. Discs burned at maximum speed (default setting) may cause difficulties for playback devices. • Such issues are more likely to occur with poor quality media; store brands, generic or bargain brands should be avoided.
www.aleratec.com66 Troubleshooting SymptomCorrective Action Buttons do not function when pressed. • A momentary pause may occur while scrolling through menu options, as certain functions require a refresh of the source disc’s details. • The duplicator still may be busy with the last task. Check the display for messages that indicate an operation in progress. • Button mechanism may be malfunctioning. Switch the power off, wait 10 seconds, and then power on again to check for any improvement. No message on the display and/or no indicator lights when powered on. • Cycle the power by switching the power off, waiting 10 seconds, and then powering on again. • Check that the power cord is fastened securely to the duplicator, and to the electrical outlet. • Ensure the voltage selection switch is set correctly for your region (115 VAC for use in North America).** • Test the electrical outlet with another appliance. ** applies to P/Ns 260121, 260122, 260135, 260136, 260142, 260143, 260152, 260153 (not to be included in 1:1 products)
www.aleratec.com67 Technical Support After reading this User Guide, if you need additional assistance with this product, please contact Aleratec Technical Support. Our technical staff will be happy to assist you, but they may need your help to better assist you. Calling Aleratec Technical Support without all the necessary information can be both time consuming and frustrating. Therefore, please try to have the following information ready before calling: 1. Serial Number - the serial number is located on the bottom of the DVD/ CD Copy Tower Pro HS. 2. Troubles - your questions about the DVD/CD Copy Tower Pro HS.. Please provide enough information about your problems so our technical staff can recreate and diagnose it. Technical Support Addresses and Phone Numbers XBy e-mail: [email protected] XBy Telephone: 1-818-678-0484 – Skype: support.aleratec.com Technical Support Group can be reached 8:00 AM to 5:00 PM, Pacific Time, Monday through Friday, excluding U.S. holidays. Please try to call from a phone near your computer system. XAccess is available 24 hours a day, 365 days a year, via: The World Wide Web at: www.aleratec.com FAX at: 1-818-678-0483
www.aleratec.com71 Technical Support FAX Back Form Aleratec, Inc. Technical Support Fax Back Form Please record the following information to help expedite any warranty claim: Model No.: _____________Serial No.: ____________________________ Date Purchased ________________________________________________ Place of Purchase: ______________________________________________ To: Technical Support Group FAX: 1-818-678-0483 FROM: _____________________FAX: ____________________________ E-MAIL ________________________ RE: ________________________TEL: ____________________________ DATE: _______________# OF PAGES: ____________________________ I am experiencing the following problems with my DVD/CD Copy Tower Pro HS: _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ By answering these questions, your problem will be solved more rapidly. Make copies as necessary. You can reach us electronically at: www.aleratec.com on the internet. NOTE: Please store and track the included software, registration codes and parts carefully. Requests for replacement software, registration codes, and/or parts may incur a fee.
Document Number: 9399035_ENG_Rev. C Copyright © 2013 Specifications subject to change without notice. Aleratec, Inc. 9851 Owensmouth Avenue Chatsworth, CA 91311 U.S.A. www.aleratec.com