Xerox WorkCentre 7775 User Manual

							Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide 231
To access the Online Support Assistant, go to 
www.xerox.com/office/WC7755_WC7765_WC7775support.
Helpful Weblinks
Xerox provides several websites that offer additional help on your printer.
ResourceLink
Technical support information for your 
printer, includes online Technical Support, 
Recommended Media List, Online Support 
Assistant, driver downloads, documentation, 
and morewww.xerox.com/office/WC7755_WC7765_WC7775support
Supplies for your printerwww.xerox.com/office/WC7755_WC7765_WC7775supplies
A resource for tools and information, such as 
printing templates, helpful tips, and 
customized features to meet your 
individual needs www.xerox.com/office/businessresourcecenter
Local sales and support centerwww.xerox.com/office/worldcontacts
Printer registrationwww.xerox.com/office/register
Material Safety Data Sheets identify 
materials, and provide information on safely 
handling and storing hazardous materialswww.xerox.com/msds
(U.S. and Canada)
www.xerox.com/environment_europe
(European Union)
Information about recycling supplieswww.xerox.com/environment
(U.S. and Canada)
www.xerox.com/environment_europe
(European Union)
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User Guide232
Regulatory Information
This chapter includes:
•Basic Regulations on page 233
•Copy Regulations on page 235
•Fa x  Re g u l a t i o n s  on page 238
•Material Safety Data Sheets on page 241
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User Guide 233
Basic Regulations
Xerox has tested this product to electromagnetic emission and immunity standards. These standards are 
designed to mitigate interference caused or received by this product in a typical office environment.
United States (FCC Regulations)
This equipment has been tested and found to comply with the limits for a Class A digital device, 
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection 
against harmful interference in a commercial environment. This equipment generates, uses, and can 
radiate radio frequency energy. If it is not installed and used in accordance with these instructions, it 
may cause harmful interference to radio communications. Operation of this equipment in a residential 
area is likely to cause harmful interference in which case the user will be required to correct the 
interference at his/her own expense.
If this equipment does cause harmful interference to radio or television reception, which can be 
determined by turning the equipment off and on, the user is encouraged to try to correct the 
interference by one or more of the following measures:
• Reorient or relocate the receiver.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by Xerox could void the users authority to operate 
the equipment. To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.
Canada (Regulations)
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
European Union
Wa rni n g:This is a Class A product. In a domestic environment this product may cause radio 
interference in which case the user may be required to take adequate measures.
The CE mark applied to this product symbolizes Xerox’s declaration of conformity with 
the following applicable Directives of the European Union as of the dates indicated:
• December 12, 2006: Low Voltage Directive 2006/95/EC
• December 15, 2004: Electromagnetic Compatibility Directive 2004/108/EC
• March 9, 1999: Radio & Telecommunications Terminal Equipment Directive 
1999/5/EC
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This product, if used properly in accordance with the users instructions, is neither dangerous for the 
consumer nor for the environment.
To ensure compliance with European Union regulations, use shielded interface cables.
A signed copy of the Declaration of Conformity for this product can be obtained from Xerox.
Ozone Release
During print operation, a small quantity of ozone is released. This amount is not large enough to harm 
anyone adversely. However, be sure the room where the product is being used has adequate 
ventilation, especially if you are printing a high volume of materials, or if the product is being used 
continuously over a long period.
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User Guide 235
Copy Regulations
United States
Congress, by statute, has forbidden the reproduction of the following subjects under certain circumstances. 
Penalties of fine or imprisonment may be imposed on those guilty of making such reproductions.
1. Obligations or Securities of the United States Government, such as:
• Certificates of Indebtedness
• National Bank Currency
• Coupons from Bonds
• Federal Reserve Bank Notes
• Silver Certificates
• Gold Certificates
• United States Bonds
• Treasury Notes
• Federal Reserve Notes
• Fractional Notes
• Certificates of Deposit
• Paper Money
• Bonds and Obligations of certain agencies of the government, such as FHA, etc.
• Bonds (U.S. Savings Bonds may be photographed only for publicity purposes in connection 
with the campaign for the sale of such bonds.)
• Internal Revenue Stamps. If it is necessary to reproduce a legal document on which there is a 
canceled revenue stamp, this may be done provided the reproduction of the document is 
performed for lawful purposes.
• Postage Stamps, canceled or uncanceled. For philatelic purposes, Postage Stamps may be 
photographed, provided the reproduction is in black and white and is less than 75% or more 
than 150% of the linear dimensions of the original.
•Postal Money Orders
• Bills, Checks, or Draft of money drawn by or upon authorized officers of the United States.
• Stamps and other representatives of value, of whatever denomination, which have been or 
may be issued under any Act of Congress.
• Adjusted Compensation Certificates for Veterans of the World Wars.
2. Obligations or Securities of any Foreign Government, Bank, or Corporation.
3. Copyrighted materials, unless permission of the copyright owner has been obtained or the 
reproduction falls within the “fair use” or library reproduction rights provisions of the copyright law. 
Further information of these provisions may be obtained from the Copyright Office, Library of 
Congress, Washington, D.C. 20559. Ask for Circular R21.
4. Certificate of Citizenship or Naturalization. Foreign Naturalization Certificates may be photographed.
5. Passports. Foreign Passports may be photographed.
6. Immigration papers.
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User Guide236
7. Draft Registration Cards.
8. Selective Service Induction papers that bear any of the following Registrant’s information:
• Earnings or Income
•Court Record
• Physical or mental condition
• Dependency Status
• Previous military service
Exception: United States military discharge certificates may be photographed.
9. Badges, Identification Cards, Passes, or Insignia carried by military personnel, or by members of 
the various Federal Departments, such as FBI, Treasure, etc. (Unless photograph is ordered by the 
head of such department or bureau.)
Reproducing the following is also prohibited in certain states:
• Automobile Licenses
•Drivers’ Licenses
• Automobile Certificates of Title
The above list is not all inclusive, and no liability is assumed for its completeness or accuracy. In case of 
doubt, consult your attorney.
Canada
Parliament, by stature, has forbidden the reproduction of the following subjects under certain 
circumstances. Penalties of fine or imprisonment may be imposed on those guilty of making 
such reproductions.
1. Current bank notes or current paper money.
2. Obligations or securities of a government or bank.
3. Exchequer bill paper or revenue paper.
4. The public seal of Canada or of a province, or the seal of a public body or authority in Canada, or of 
a court of law.
5. Proclamations, orders, regulations or appointments, or notices thereof (with intent to falsely cause 
same to purport to have been printed by the Queens Printer for Canada, or the equivalent printer 
for a province).
6. Marks, brands, seals, wrappers or designs used by or on behalf of the Government of Canada or of 
a province, the government of a state other than Canada or a department, board, Commission or 
agency established by the Government of Canada or of a province or of a government of a state 
other than Canada.
7. Impressed or adhesive stamps used for the purpose of revenue by the Government of Canada or of 
a province or by the government of a state other than Canada.
8. Documents, registers or records kept by public officials charged with the duty of making or issuing 
certified copies thereof, where the copy falsely purports to be a certified copy thereof.
9. Copyrighted material or trademarks of any manner or kind without the consent of the copyright or 
trademark owner.
The above list is provided for your convenience and assistance, but it is not all-inclusive, and no liability 
is assumed for its completeness or accuracy. In case of doubt, consult your solicitor.
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User Guide 237
Other Countries
• Copying certain documents may be illegal in your country. Penalties of fine or imprisonment may 
be imposed on those found guilty of making such reproductions.
•Currency notes
• Bank notes and cheques
• Bank and government bonds and securities
• Passports and identification cards
• Copyright material or trademarks without the consent of the owner
• Postage stamps and other negotiable instruments
This list is not inclusive and no liability is assumed for either its completeness or accuracy. In case of 
doubt, contact your legal counsel.
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User Guide238
Fax Regulations
United States
Fax Send Header Requirements
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or 
other electronic device, including a fax machine, to send any message unless such message clearly 
contains in a margin at the top or bottom of each transmitted page or on the first page of the 
transmission, the date and time it is sent and an identification of the business or other entity, or other 
individual sending the message and the telephone number of the sending machine or such business, 
other entity or individual. The telephone number provided may not be a 900 number or any other 
number for which charges exceed local or long distance transmission charges.
In order to program this information into your machine, refer to customer documentation and follow 
the steps provided.
Data Coupler Information
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the 
Administrative Council for Terminal Attachments (ACTA). On the cover of this equipment is a label that 
contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If 
requested, this number must be provided to the Telephone Company.
A plug and jack used to connect this equipment to the premises wiring and telephone network must 
comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant 
telephone cord and modular plug is provided with this product. It is designed to be connected to a 
compatible modular jack that is also compliant. See installation instructions for details.
You may safely connect the machine to the following standard modular jack: USOC RJ-11C using the 
compliant telephone line cord (with modular plugs) provided with the installation kit. See installation 
instructions for details.
The Ringer Equivalence Number (REN) is used to determine the number of devices that may be 
connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing 
in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). 
To be certain of the number of devices that may be connected to a line, as determined by the total 
RENs, contact the local Telephone Company. For products approved after July 23, 2001, the REN for 
this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits 
represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, 
the REN is separately shown on the label.
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To order the correct service from the local telephone company, you may also have to quote the codes 
listed below:
• Facility Interface Code (FIC) = 02LS2
• Service Order Code (SOC) = 9.0Y
Wa rni n g:Ask your local telephone company for the modular jack type installed on your line. 
Connecting this machine to an unauthorized jack can damage telephone company equipment. 
You, not Xerox, assume all responsibility and/or liability for any damage caused by the connection 
of this machine to an unauthorized jack.
If this Xerox equipment causes harm to the telephone network, the Telephone Company will notify you 
in advance that temporary discontinuance of service may be required. But if advance notice is not 
practical, the Telephone Company will notify the customer as soon as possible. Also, you will be advised 
of your right to file a complaint with the FCC if you believe it is necessary.
The Telephone Company may make changes in its facilities, equipment, operations or procedures that 
could affect the operation of the equipment. If this happens, the Telephone Company will provide 
advance notice in order for you to make necessary modifications to maintain uninterrupted service.
If trouble is experienced with this Xerox equipment, for repair or warranty information, please contact 
the appropriate service center; details of which are displayed either on the machine or contained 
within the User Guide. If the equipment is causing harm to the telephone network, the Telephone 
Company may request that you disconnect the equipment until the problem is resolved.
Repairs to the machine should be made only by a Xerox Service Representative or an authorized Xerox 
Service provider. This applies at any time during or after the service warranty period. If unauthorized 
repair is performed, the remainder of the warranty period is null and void.
This equipment must not be used on party lines. Connection to party line service is subject to state 
tariffs. Contact the state public utility commission, public service commission or corporation 
commission for information.
If your office has specially wired alarm equipment connected to the telephone line, make sure that the 
installation of this Xerox equipment does not disable your alarm equipment.
If you have questions about what will disable alarm equipment, consult your Telephone Company or a 
qualified installer.
Canada
Note:The Industry Canada label identifies certified equipment. This certification means that the 
equipment meets certain telecommunications network protective, operational and safety requirements 
as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The 
Department does not guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users must make sure that it is permissible to be connected to the 
facilities of the local telecommunications company. The equipment must also be installed using an 
acceptable method of connection. The customer should be aware that compliance with the above 
conditions may not prevent degradation of service in some situations.
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Repairs to certified equipment should be coordinated by a representative designated by the supplier. 
Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give 
the telecommunications company cause to request the user to disconnect the equipment.
Users should make sure for their own protection that the electrical ground connections of the power 
utility, telephone lines and internal metallic water pipe systems, if present, are connected together. 
This precaution may be particularly important in rural areas.
Caution:Users should not attempt to make such connections themselves, but should contact the 
appropriate electric inspection authority, or electrician, as appropriate.
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the 
maximum number of terminals allowed to be connected to a telephone interface. The termination on 
an interface may consist of any combination of devices subject only to the requirement that the sum 
of the Ringer Equivalent Numbers of all of the devices does not exceed 5. For the Canadian REN value, 
please see the label on the equipment.
Europe
Radio Equipment & Telecommunications Terminal Equipment Directive
The Facsimile has been approved in accordance with the Council Decision 1999/5/EC for pan-European 
single terminal connection to the public switched telephone network (PSTN). However, due to 
differences between the individual PSTNs provided in different countries, the approval does not, of 
itself, give an unconditional assurance of successful operation on every PSTN network terminal point.
In the event of a problem you should contact your authorized local dealer in the first instance.
This product has been tested to and is compliant with ES 203 021-1, -2, -3, a specification for terminal 
equipment for use on analogue-switched telephone networks in the European Economic Area. This 
product provides an user-adjustable setting of the country code. Refer to the customer documentation 
for this procedure. Country codes should be set prior to connecting this product to the network.
Note:Although this product can use either loop disconnect (pulse) or DTMF (tone) signaling, it is 
recommended that it is set to use DTMF signaling. DTMF signaling provides reliable and faster call 
setup. Modification of this product, connection to external control software or to external control 
apparatus not authorized by Xerox, will invalidate its certification.
South Africa
This modem must be used in conjunction with an approved surge protection device.
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