Xerox WorkCentre 7755 User Manual

							Maintenance
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide 161
Installing Staples
If your printer has the optional Advanced Finisher, the optional Professional Finisher, the optional Light 
Production Finisher, you will be alerted by a message on the printer touch screen when a staple 
cartridge is empty and needs to be replaced.
This section includes:
•Main Staple Replacement for Advanced Office Finisher and Professional Finisher on page 161
•Booklet Staple Replacement for Professional Finisher and Light Production Finisher on page 163
•Main Staple Replacement for Light Production Finisher on page 166
Main Staple Replacement for Advanced Office Finisher and Professional 
Finisher
Wa rni n g:Do not perform this procedure when the printer is copying or printing.
1. Open the finisher door.
2. Hold the staple cartridge unit by orange handle R1 and push it to the right.
wc77xx-068
(R1)
wc77xx-098
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							Maintenance
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide162
3. Remove the staple cartridge by gripping the orange handle at the front of the cartridge and pulling 
it firmly toward you.
4. Pinch both sides of the staple case (1) and remove the staple case from the cartridge (2).
5. Insert the front side of the new staple case into the staple cartridge (1), then push the rear side into 
the cartridge (2).
wc77xx-099
1
1
2
wc77xx-136
1
2
wc77xx-137
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							Maintenance
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide 163
6. Grip the staple cartridge by the orange handle and insert it into the staple cartridge unit until it clicks.
7. Close the finisher door.
Booklet Staple Replacement for Professional Finisher and Light Production 
Finisher
Note:The booklet maker uses two staple cartridges labeled R2 and R3. Booklet stapling requires 
that both staple cartridges contain staples.
Wa rni n g:Do not perform this procedure when the printer is copying or printing.
1. Open the finisher door.
wc77xx-102
wc77xx-068
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							Maintenance
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide164
2. While squeezing orange levers R2 and R3 together (1), pull the staple cartridge unit out of the 
finisher until it stops (2).
Note:The staple cartridge unit does not detach from the finisher.
3. Grip the orange tabs on both sides of staple cartridge R2.
4. While gripping the orange tabs of the staple cartridge, rotate it in the direction shown.
wc77xx-104
12
wc77xx-105
wc77xx-106
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							Maintenance
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide 165
5. Lift the staple cartridge out of the staple cartridge unit.
6. Push the new staple cartridge into the staple cartridge unit until it clicks.
7. Repeat steps 3 to 6 for staple cartridge R3.
8. Return the staple cartridge unit to its original position.
9. Close the finisher door.
wc77xx-107
wc77xx-109
wc77xx-110
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							Maintenance
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide166
Main Staple Replacement for Light Production Finisher
Wa rni n g:Do not perform this procedure when the printer is copying or printing.
1. Open the right finisher door.
2. Grip the staple cartridge by the orange handle and remove it by pulling it firmly toward you.
3. Remove the staple case from the staple cartridge.
wc77xx-140
wc77xx-141
wc77xx-142
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							Maintenance
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide 167
4. Insert the new staple case into the staple cartridge.
5. Grip the staple cartridge by the orange handle and insert it into the staple cartridge unit until it clicks.
6. Close the right finisher door.
wc77xx-143
wc77xx-144
wc77xx-145
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							9
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide168
Troubleshooting
This chapter includes:
•Control Panel Messages on page 169
•General Troubleshooting on page 170
•Clearing Paper Jams on page 173
•Clearing Staple Jams on page 214
•Print Quality Problems on page 225
•Copy and Scan Problems on page 226
•Fa x  Pr o b l e m s  on page 227
•Getting Help on page 230
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							Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide 169
Control Panel Messages
The control panel touch screen provides information and troubleshooting help. When an error or 
warning condition occurs, the touch screen displays a message. The touch screen may also display an 
animated graphic showing the location of the problem, such as the location of a paper jam.
Problems which prevent the full operation of the printer have associated fault codes. These codes will 
help pinpoint the specific subsystem with the problem. Current faults and fault history can be retrieved 
at any time.
To see a list of the fault messages that have been displayed on the printer:
1. Press the Machine Status button.
2. On the touch screen, touch the Fa u l t s tab.
3. Touch Current Faults, Current Messages, or Fa u l t  H i s t o r y.
4. Touch Close.
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							Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide170
General Troubleshooting
This section contains procedures to help you locate and resolve problems. Some problems can be 
resolved by simply restarting the printer.
To restart the printer:
1. Locate the power switch on the top of the printer.
2. Turn the switch OFF, wait 2 minutes, then turn the switch back ON.
If the problem is not resolved by restarting the printer, see the table in this chapter that best describes 
the problem.
•Printer Does not Turn On on page 170
•Printing Takes Too Long on page 171
•Printer Resets or Turns Off Frequently on page 171
•Printer Is Making Unusual Noises on page 171
•2-Sided Printing Problems on page 171
•Scanner Error on page 172
Printer Does not Turn On
Caution:Plug the three-wire cord (with grounding prong) directly into a grounded AC outlet only. Do 
not use a power strip. If necessary, contact a licensed electrician to install a properly grounded outlet.
Probable CausesSolutions
The power cord is not correctly plugged into 
the outlet.Turn off the printer, and plug the power cord securely into 
the outlet.
Something is wrong with the outlet connected 
to the printer.Plug another electrical appliance into the outlet and see 
whether it operates properly.
Try a different outlet.
The power switch is not correctly turned on. Turn the power switch on the top of the printer off, wait two 
minutes, then turn it back on.
Ensure that the main power switch on the rear of the printer 
is in the on position.
The printer is connected to an outlet with a 
voltage or frequency that does not match the 
printer specifications.Use a power source with the specifications listed in Electrical 
Specifications on page 249.
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