Xerox WorkCentre 5755 Manual

WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
System Administrator Guide341
System Software Version
To determine which model of machine you have, check the system software version.
At the Device:
1. Press the  button.
2. Touch [Machine Information] tab.
3. In the General Information area, view the System Software Version.
Instructions to ensure the machine is online
At the Device:
Note:To configure this feature or these settings access the Tools pathway as a System 
Administrator. For details, refer to...

WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
System Administrator Guide 342
At the Workstation
Note:It is recommended that you save any open data before running the Software Upgrade Tool.
1. From Start select [Programs], followed by Xerox [machine model] Utilities.
2. Select [Software Upgrade].
3. Select [Software Upgrade].
4. Note the Current system software version. The Preparing Xerox machine software for Upgrade 
window appears. This should take no longer than 5 minutes. There are two Advanced...

WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
System Administrator Guide343
25USB Printer Port
The optional USB Printer Port provides a USB connection on the device for Walk-up printing. The USB 
Printer Port can be used for printing directly from a workstation or laptop connected with a USB. The 
USB port is located at the back of the device.
Information Checklist
Before starting the procedure, ensure the following items are available or tasks have been performed:
• The USB cable.
• The Print and Fax...

WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
System Administrator Guide 344
At the Device:
Note:To configure this feature or these settings access the Tools pathway as a System 
Administrator. For details, refer to Access Tools Pathway as a System Administrator on page 18.
1. From the To o l s pathway, touch [Network Settings].
2. Touch [USB Printer Port]. The USB Settings screen displays.
a. For USB Connection Mode, touch [Direct Printing via Driver]. 
b. For Print Timeout (Seconds), set time in...

WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
System Administrator Guide345
26Troubleshooting
Troubleshooting: Workflow Scanning
If you are experiencing problems with Workflow Scanning, first verify that the device is connected on 
the network and functioning as a printer by performing the following activities:
• Check the network cable at the back of the device.
• Send a test print from your PC to the device.
• If connected via TCP/IP try a PING from your workstation to the device.
Is the Device...

WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
System Administrator Guide 346
Try to Scan a Document. Does the Scan Confirmation Report Print?
If the Scan Confirmation Report does not print, perform the following steps at your workstation and 
accessing the Internet Services.
Note:To configure this feature or these settings access the Properties tab as a System 
Administrator. For details, refer to Access Internet Services as System Administrator on page 24.
1. From the Properties tab, click on the...

WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
System Administrator Guide347
Scanning Using SMB (Server Message Block)
Test the configuration of the scan filing location by attempting to connect to the shared folder (the 
scan filing location) from another PC, with the user account and password created for the device. 
Create a new folder within this location and try to delete it. If you cannot perform this function check 
the user account rights. Verify that the information has been properly set in the...

WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
System Administrator Guide 348
At the Device:
1. Press the  button.
2. Touch the [Machine Information] tab.
3. Touch [Print Reports].
4. Touch [Print Report].
5. Touch [Close].
The Configuration Report will print. On the report, check under heading. Verify that the SMTP IP 
Address is correct and that the TCP/IP Domain Name, Host Name and DNS settings are properly 
configured.
Was the E-mail Settings Correctly Configured?
For instructions, refer to E-mail on...

WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
System Administrator Guide349
Troubleshooting: Internet Fax
If you are experiencing problems with sending an Internet Fax, first verify that the device is connected 
on the network and functioning as a printer by performing the following activities:
• Check the network cable at the back of the device.
• Send a test page from your PC to the device.
• If connected via TCP/IP try a PING from your workstation to the device.
Configure your device on the network...

WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
System Administrator Guide 350
From a desktop e-mail client, send a test e-mail to the new e-mail account created on the SMTP server 
for the device. Log in to the mail server with the new account name and password to verify that the e-
mail was received at the server.
Note:A webmail application makes a convenient tool to use to log in to the mail server to check 
for the receipt of e-mail.
Has the Internet Fax (e-mail) Been Received at the SMTP Server?
SMTP...