Xerox WorkCentre 5755 Manual

							WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
System Administrator Guide341
System Software Version
To determine which model of machine you have, check the system software version.
At the Device:
1. Press the  button.
2. Touch [Machine Information] tab.
3. In the General Information area, view the System Software Version.
Instructions to ensure the machine is online
At the Device:
Note:To configure this feature or these settings access the Tools pathway as a System 
Administrator. For details, refer to Access Tools Pathway as a System Administrator on page 18.
1. From the To o l s pathway, touch [Network Settings].
2. Touch [Online/Offline]. The Online/Offline screen displays.
3. View the [Online/Offline] button. Ensure the button Online is selected. If not, touch the [Online] 
button to enable.
4. Touch [Save].
5. Press the  button.
6. Touch [Logout] to exit the Tools pathway.
Prepare for the Upgrade
1. Obtain the upgrade file (.UGD) to be used for the upgrade. You will be able to delete the file after 
the upgrade procedure.
2. Verify that you have the upgrade tool installed onto the laptop or PC which will be attached to the 
machine to perform the upgrade.
From the Start menu on the workstation, select Programs. The Xerox [machine model] Utilities 
link should appear in the list.
3. Connect the USB cable to the USB port located on the upper half of the rear of the machine next 
to the serial port. You may need to remove the black plastic stopper from the USB port. Replace 
the stopper after the upgrade procedure.
4. The first time the USB cable is connected to the PC, the Found New Hardware Wizard will appear. 
Follow the wizard to install the USB Print Drivers, if necessary. The USB Print Drivers are located on 
the Print and Fax Drivers CD, delivered with your machine. Refer to the documentation on the CD 
for assistance with this task.
At the Device
1. Press the  button.
2. Touch [Machine Information] tab.
3. In the General Information area, view the System Software Version. 
						

							WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
System Administrator Guide 342
At the Workstation
Note:It is recommended that you save any open data before running the Software Upgrade Tool.
1. From Start select [Programs], followed by Xerox [machine model] Utilities.
2. Select [Software Upgrade].
3. Select [Software Upgrade].
4. Note the Current system software version. The Preparing Xerox machine software for Upgrade 
window appears. This should take no longer than 5 minutes. There are two Advanced Upgrade 
Options. Ensure [Upgrade Only Software which has Changed] is selected.
Note:Force an Update of all Software. Only select this option if requested to by a Customer 
Support Representative. This option upgrades all machine software, even if the software is at the 
same level.
5. Click on [OK] to proceed with the upgrade.
6. The machine will prepare itself for the software upgrade. A progress bar will appear in the 
application window. This may take several minutes. When ready, the [Upgrade Status] (Software 
Upgrade in Progress) window will display. The Upgrade Screen window is used to inform the user 
of the installed version of software currently on the machine and to offer the option of upgrading 
the parts of the software set which are of an earlier version.
7. Click on the [Select File] button. Browse to locate the software upgrade file that you obtained 
earlier. (The .ugd file).
8. Select [Open]. The file will be extracted. This may take up to two minutes.
9. Click on [Upgrade].
Note:Any file matching the current software version will not be updated.
10. The Upgrade Progress window will appear. This window provides a bar-chart indication of the 
upgrade operation progress. The upgrade will take about 15 minutes to complete.
Note:Do not remove any cables from the machine during the upgrade process.
11. The Upgrade Successful Status Report Window will appear informing you that the upgrade has 
been successful. The machine will automatically reboot.
Note:In the event the upgrade fails, the tool will indicate a failure has occurred. The machine will 
reboot and go back into upgrade mode. Re-run the procedure to attempt the upgrade again. If 
the upgrade subsequently fails, additional assistance may be required from your Customer 
Support Representative.
12. Click on the [Finish] button to close the Upgrade Successful window and end the program.
At the Device:
1. Press the  button.
2. Touch [Machine Information] tab.
3. Touch [Machine Software Versions] button. The Machine Software Versions screen displays. 
Verify the software has upgraded. 
						

							WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
System Administrator Guide343
25USB Printer Port
The optional USB Printer Port provides a USB connection on the device for Walk-up printing. The USB 
Printer Port can be used for printing directly from a workstation or laptop connected with a USB. The 
USB port is located at the back of the device.
Information Checklist
Before starting the procedure, ensure the following items are available or tasks have been performed:
• The USB cable.
• The Print and Fax Driver disk delivered with your device.
Enable the USB Port
At Your Workstation:
Note:To configure this feature or these settings access the Properties tab as a System 
Administrator. For details, refer to Access Internet Services as System Administrator on page 24.
1. From the Properties tab, click on the [Connectivity] link.
2. Click on the [Physical Connections] link.
3. Select [USB Port] in the directory tree, the USB Port page displays.
a. In the General area, for Connection Mode select [Direct Printing Via Driver].
b. Enter time in seconds in the [Timeout] field. The default is 10 seconds, the range is 0 - 60.
c. Click on the [Apply] button.
d. Click on the [OK] button when you see the message “Properties have been successfully 
modified”. 
4. Click on the [Status] tab.
5. Select [Description and Alerts] from the directory tree.
6. Click on the [Reboot Machine] button.
7. Print a Configuration Report At the Device:
a. Press the  button.
b. Touch the [Machine Information] tab.
c. Touch [Print Reports].
d. Touch [Print Report].
e. Touch [Close]
The Configuration Report will print. On the report, check under USB Printer Port Settings heading 
to verify that USB Port Enabled is enabled.
8. Connect your workstation or laptop to the device with a USB cable.
9. Install Print Driver. For Details, refer to Print Drivers on page 141. 
						

							WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
System Administrator Guide 344
At the Device:
Note:To configure this feature or these settings access the Tools pathway as a System 
Administrator. For details, refer to Access Tools Pathway as a System Administrator on page 18.
1. From the To o l s pathway, touch [Network Settings].
2. Touch [USB Printer Port]. The USB Settings screen displays.
a. For USB Connection Mode, touch [Direct Printing via Driver]. 
b. For Print Timeout (Seconds), set time in seconds using the up and down arrow buttons. The 
range is 0 - 60.
c. To disable the Print Timeout set the value to 0.
d. Touch [Save].
3. Press the  button.
4. Touch [Logout] to exit the Tools pathway.
5. Connect your workstation or laptop to the device with a USB cable.
6. Install Print Driver. For Details, refer to Print Drivers on page 141. 
						

							WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
System Administrator Guide345
26Troubleshooting
Troubleshooting: Workflow Scanning
If you are experiencing problems with Workflow Scanning, first verify that the device is connected on 
the network and functioning as a printer by performing the following activities:
• Check the network cable at the back of the device.
• Send a test print from your PC to the device.
• If connected via TCP/IP try a PING from your workstation to the device.
Is the Device Functioning on the Network as a Printer?
Configure your device on the network or resolve any networking issues before attempting to use the 
Workflow Scanning feature. For instructions to configure the device on the network see Enable TCP/IP 
and HTTP at the Device on page 19.
Ensure Workflow Scanning is installed properly on the device.
At the device, verify that you have a Workflow Scanning feature icon on the device screen interface and 
that this is not grayed out or unavailable.
To view the Workflow Scanning feature icon, you may need to press the  button.
Is the Workflow Scanning Button Available on the Device?
If there is no Workflow Scanning feature icon available on the device, install the Scanning Kit and 
configure the Workflow Scanning feature. For instructions, refer to Workflow Scanning on page 201.
Note:If you have enabled Workflow Scanning, but the icon is grayed out or unavailable. 
To enable this feature, access the To o l s pathway as a System Administrator. For details, refer to 
Access Tools Pathway as a System Administrator on page 18. From the Tools pathway:
•To u c h  [Service Settings], touch [Optional Services].
•To u c h  [Workflow Scanning]. 
•The Workflow Scanning Service screen displays. Select [Enable], and touch [Save]. 
When you perform a scan, a Scan Confirmation Report prints (if it has been enabled). The Scan 
Confirmation Report will report a job status of SUCCESS or FAILED. 
						

							WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
System Administrator Guide 346
Try to Scan a Document. Does the Scan Confirmation Report Print?
If the Scan Confirmation Report does not print, perform the following steps at your workstation and 
accessing the Internet Services.
Note:To configure this feature or these settings access the Properties tab as a System 
Administrator. For details, refer to Access Internet Services as System Administrator on page 24.
1. From the Properties tab, click on the [Services] link.
2. Click on the [Workflow Scanning] link.
3. Select [General] in the directory tree.
4. Select [On] from the Confirmation Sheet drop-down menu and click on the [Apply] button.
5. Return to the device and scan another document using the DEFAULT template. View the error 
message as detailed on your confirmation report.
View the Scan Confirmation Report. If the Report reads FAILED 'Failure transferring job to network 
server', the scan repository location may be incorrect. Check the following:
Note:To configure this feature or these settings access the Properties tab as a System 
Administrator. For details, refer to Access Internet Services as System Administrator on page 24.
6. From the Properties tab, click on the [Services] link.
7. Click on the [Workflow Scanning] link.
8. Select [File Repository Setup] in the directory tree.
9. Select the file from the File Destination list.
10. Click on the [Edit] box and check the details configured for your Scan Filing Repository.
11. Make any amendments as necessary and try scanning your documents again.
Scanning Using FTP
Check that your FTP service is configured properly.
1. Open a command prompt window and on one line type FTP then enter a space, then IP Address 
of your FTP Server. Press Return.
2. At the 'User' prompt enter the [user name] for the account you created for the device scanner.
3. At the 'Password' prompt enter the [password] for the account you created for the device 
scanner.
4. This user account should be able to log in. If you cannot log in as this user check that your FTP 
server setups have Read/Write access enabled. Ensure the password is correct. If the user can log 
in, try copying a file into the scan directory to check write access (using get and put commands). 
Ensure that the FTP server has the Read and Write boxes checked.
Ensure that the user account has full access rights to the scanning directory (repository). Type quit to 
exit FTP. Close the command prompt window.
Scanning Using NCP (NetWare Core Protocol)
From another workstation log in to the network with the scan user account and password created for 
the scanning function. Browse to the scan filing location and attempt to create and delete a folder. If 
you cannot perform this function, check the user account rights. 
						

							WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
System Administrator Guide347
Scanning Using SMB (Server Message Block)
Test the configuration of the scan filing location by attempting to connect to the shared folder (the 
scan filing location) from another PC, with the user account and password created for the device. 
Create a new folder within this location and try to delete it. If you cannot perform this function check 
the user account rights. Verify that the information has been properly set in the Internet Services File 
Repository Setup page.
Scanning Using HTTP(S)
From a TCP/IP networked workstation, test the connection to the web server by Telnet. From a 
command prompt, start a Telnet session, log in to the device's directory on the web server, and send a 
POST request and file to the web server. Check to see if the file was received at the repository. If the file 
was not received, refer to HTTP/HTTPS on page 207.
The fault requires further investigation.
Refer to the Xerox website at www.xerox.com for further support.
Troubleshooting: E-mail
If you are experiencing problems with sending an E-mail, first verify the device is connected on the 
network and functioning as a printer by performing the following activities:
• Check the network cable at the back of the device.
• Send a test page from your PC to the device.
• If connected via TCP/IP try a PING from your workstation to the device.
Configure your device on the network or resolve any networking issues before attempting to use the E-
mail feature. 
Ensure E-mail is Installed Correctly
At the device, verify that you have an E-mail feature icon on the device screen interface and that it is 
not grayed out or unavailable. For instructions to configure the device on the network, refer to Enable 
TCP/IP and HTTP at the Device on page 19.
To view the E-mail feature icon, you may need to press the  button.
Enable E-mail before proceeding. For instructions refer to E-mail on page 243.
Note:If you have enabled E-mail but the icon is grayed out or unavailable. 
To enable this feature, access the To o l s pathway as a System Administrator. For details, refer to 
Access Tools Pathway as a System Administrator on page 18. From the Tools pathway:
•To u c h  [Service Settings], touch [Optional Services].
•To u c h  [E-mail]. 
•The E-mail Service screen displays. Select [Enable], and touch [Save]. 
Verify that the E-mail settings have been correctly configured on the device by printing a configuration 
report. 
						

							WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
System Administrator Guide 348
At the Device:
1. Press the  button.
2. Touch the [Machine Information] tab.
3. Touch [Print Reports].
4. Touch [Print Report].
5. Touch [Close].
The Configuration Report will print. On the report, check under heading. Verify that the SMTP IP 
Address is correct and that the TCP/IP Domain Name, Host Name and DNS settings are properly 
configured.
Was the E-mail Settings Correctly Configured?
For instructions, refer to E-mail on page 243.
From a desktop e-mail client, send a test e-mail to the new e-mail account created on the SMTP server 
for the device. Log in to the mail server with the new account name and password to verify that the e-
mail was received at the server.
Note:A webmail application makes a convenient tool to use to log in to the mail server to check 
for the receipt of e-mail.
Was E-mail Received at the SMTP Server?
While logged in to the device's e-mail account on the SMTP server, forward the e-mail to yourself.
If you receive the forwarded e-mail, you have verified that a valid path exists for receiving and 
forwarding e-mail, using the device's account.
If there is still a problem, check for restricted host addresses at the SMTP server that could cause mail 
to not be received from the device. Other possibilities are that an authentication server is interfering 
with the device's log in to the mail server, or that the mail client on the device is not working correctly. 
By successfully sending e-mail to a mail server not subject to authentication, the possibility of a 
malfunctioning client can be eliminated.
• Is the device's account name and password correct?
• Is the mail server down?
• Check that the mail server is configured to accept SMTP mail, as not all servers are configured to 
accept SMTP e-mail. The device requires access to a mail server that accepts inbound mail traffic.
• Check for restricted host addresses at the SMTP server. Verify that the device is not a restricted 
host.
• Try sending an e-mail from the device again. Ask the SMTP administrator to confirm that no errors 
were encountered and check for 'bounce' messages to the device's “Reply To” address.
• Check that the message size does not exceed the attachment or message size limit policy of your 
SMTP server.
• Troubleshoot the network path to the SMTP server. It may be necessary to perform a network 
trace analysis.
If the fault requires further investigation, refer to the Xerox website at www.xerox.com for further 
support. 
						

							WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
System Administrator Guide349
Troubleshooting: Internet Fax
If you are experiencing problems with sending an Internet Fax, first verify that the device is connected 
on the network and functioning as a printer by performing the following activities:
• Check the network cable at the back of the device.
• Send a test page from your PC to the device.
• If connected via TCP/IP try a PING from your workstation to the device.
Configure your device on the network or resolve any networking issues before attempting to use the 
Internet Fax feature. For Instruction to configure the device on the network, see Enable TCP/IP and 
HTTP at the Device on page 19.
Ensure Internet Fax is installed properly on the device.
At the device, verify that you have an Internet Fax feature icon on the device screen interface and that 
this is not grayed out and unavailable.
To view the Internet Fax feature icon, you may need to press the  button.
Install Internet Fax before proceeding. For instructions, refer to Internet Fax on page 261.
Note:If you have enabled Internet Fax but the icon is grayed out or unavailable.
To enable this feature, access the To o l s pathway as a System Administrator. For details, refer to 
Access Tools Pathway as a System Administrator on page 18. From the Tools pathway:
•To u c h  [Service Settings], touch [Optional Services].
•To u c h  [Internet Fax]. 
•The Internet Fax Service screen displays. Select [Enable], and touch [Save]. 
Verify that the Internet Fax settings have been correctly configured on the device by printing a 
Configuration Report.
At the Device:
1. Press the  button.
2. Touch the [Machine Information] tab.
3. Touch [Print Reports].
4. Touch [Print Report].
5. Touch [Close].
The Configuration Report will print. On the report, view the Network Setup details. Verify that the 
SMTP Server Address is correct and that the TCP/IP Domain Name, Host Name and DNS settings are 
properly configured. Verify the POP3 Server Address is correct.
Are the Internet Fax Settings Correctly Configured?
For instructions, refer to Internet Fax on page 261. 
						

							WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
System Administrator Guide 350
From a desktop e-mail client, send a test e-mail to the new e-mail account created on the SMTP server 
for the device. Log in to the mail server with the new account name and password to verify that the e-
mail was received at the server.
Note:A webmail application makes a convenient tool to use to log in to the mail server to check 
for the receipt of e-mail.
Has the Internet Fax (e-mail) Been Received at the SMTP Server?
SMTP Items to Check
• Is the device's account name and password correct?
• Is the mail server down?
• Ask the SMTP administrator to confirm that no errors were encountered and check for 'bounce' 
messages to the device's “Reply To” address.
• Check that the message size does not exceed the attachment or message size limit policy of your 
SMTP server.
• Check that the mail server is configured to accept SMTP mail, as not all servers are configured to 
accept SMTP e-mail. The device requires access to a mail server that is configured for SMTP.
• Check for restricted host addresses at the SMTP server. Verify that the device is not a restricted 
host.
• Troubleshoot the network path to the SMTP server. It may be necessary to perform a network 
trace analysis.
POP3 Errors
If you are experiencing problems with receiving Internet Fax messages at the device, verify the POP3 
address details have been properly configured.
At the Device:
1. Touch the [Internet Fax] feature icon.
2. Enter the Internet Fax address of the device (the E-mail address configured within Internet 
Services).
3. Touch the [Add] button, then touch [Close]. Place a document in the document handler and press 
the green start button. The document should be received as an Internet Fax job. If it is not - check 
the POP3 server address details to make sure they have been properly configured within Internet 
Services.
Check the operation of the device's SMTP and POP 3 account, as follows:
1. On a network connected workstation, set up e-mail using the same SMTP and POP 3 server and 
account (with passwords) as the device.
2. Send an e-mail to yourself.
3. If the e-mail arrives at your e-mail in box, you have proven that the device's account for both the 
SMTP and POP3 server(s) is valid.
4. If there is still a problem, check for restricted host addresses at the SMTP server that could cause 
mail to not be received from the device. Other possibilities are that an authentication server is 
interfering with the device's log in to the mail server, or that the mail client on the device is not