Xerox Phaser 8860MFP User Manual

Clearing Paper Jams
Phaser® 8560MFP/8860M FP Multifunction Printer
9-18
Jam at Tray 2, 3, or 4
To clear a jam from the tray specified on the control panel:
1. Pull the tray specified on  the control panel comple tely out of the system.
2. Remove the top sheet from the tray.
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Clearing Paper Jams
Phaser® 8560MFP/8860M FP Multifunction Printer
9-19
3.
Remove jammed paper inside the system tray sl ot. Verify that any torn pieces of paper are 
removed.
4. Push the tray completely into the system.
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Clearing Paper Jams
Phaser® 8560MFP/8860M FP Multifunction Printer
9-20
5.
If you did not find paper in the pr evious steps, follow these steps.
a. Pull all the trays completely out of the system.
b. Pull up the latch on the front of th e system to open the front cover.
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Clearing Paper Jams
Phaser® 8560MFP/8860M FP Multifunction Printer
9-21
c.
Remove any jammed paper. Verify that any torn pieces of paper are removed.
d. Verify that the paper is load ed correctly in the tray. Adju st the length and width tray 
guides for the paper  loaded in the tray.
■Length guide: Press the sides, then slide the  guide until the arrow on the guide 
points to the appropriate paper size im printed on the bottom of the tray. When 
properly positioned, the guide clicks into place.
■Width...

Clearing Paper Jams
Phaser® 8560MFP/8860M FP Multifunction Printer
9-22
e.
Close the front cover.
f. Replace all trays and push each tr ay completely into the system.
6. Verify that you are printing custom paper sizes from Tray 1 only.
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Clearing Paper Jams
Phaser® 8560MFP/8860M FP Multifunction Printer
9-23
Jam at the Document Feeder
Note: A jam at the document feeder prevents faxi ng or scanning but does not prevent printing 
activities.
To clear a jam at the document feeder:
1. Remove the originals from the document feeder and catch tray.
2. Open the jam access cover on the document feeder.
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Clearing Paper Jams
Phaser® 8560MFP/8860M FP Multifunction Printer
9-24
3.
Remove jammed paper from the document feeder.
4. Close the jam access cover on the document feeder.
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Clearing Paper Jams
Phaser® 8560MFP/8860M FP Multifunction Printer
9-25
5.
Lift the document feeder.
6. Remove any jammed paper from under the document feeder or from the document glass.
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Clearing Paper Jams
Phaser® 8560MFP/8860M FP Multifunction Printer
9-26
7.
Close the document feeder.
8. Reinsert originals in  the document feeder.
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Getting Help
Phaser® 8560MFP/8860M FP Multifunction Printer
9-27
Getting Help
This section includes:
 ■Control Panel Messages  on page 9-27
■PrintingScout Alerts on page 9-27
■Fax and Scan Alerts on page 9-28
■PhaserSMART Technical Support  on page 9-28
■Online Support Assistant on page 9-28
■Web Links on page 9-29
Xerox provides several automatic diagnostic to ols to help you produce and maintain print 
quality.
 
See also: 
Xerox Support Centre  on page 1-18
Control Panel Messages
The control panel...