Xerox Phaser 6500N User Manual

							Troubleshooting
Phaser 6500 Color Laser Printer
User Guide141
Paper Jams
This section includes:
•Preventing Paper Jams on page 141
•Clearing Paper Jams on page 142
Preventing Paper Jams
To reduce the occurrence of paper jams, follow the guidelines and instructions in Supported Paper and 
Media on page 46. It includes paper-usage guidelines and instructions for properly loading paper in 
the trays.
To prevent paper and other media misfeeds and printer jams, follow these guidelines:
• Make sure that the paper used matches the specifications for each tray in the printer.
• Stack media so that it is flat and level, especially on the leading edge.
• Make sure the printer is on a hard, flat, level surface.
• Store paper and other media in a dry location away from moisture and humidity.
• Always adjust the paper guides in Tray 1 after inserting the media. A guide that is not properly 
adjusted can cause poor print quality, paper misfeeds, and printer damage.
• Avoid using paper that is folded, wrinkled, or excessively curled.
• Avoid double feeding. Remove the paper and fan the sheets to prevent them from sticking 
together.
• Do not load more than one type, size, or weight of paper in a tray at the same time.
• Do not overfill the trays.
• Do not allow the output tray to overfill; misfeeding can occur if you allow too many sheets of paper 
to accumulate at one time.
WARNING: When removing jammed paper, make sure that no pieces of torn paper 
are left in the printer. If a sheet of paper is wrapped around the heat roller, do not 
try to remove it. Power off the printer using the power switch of the printer, and then 
contact Technical Support for additional assistance. Turn off the printer to remove 
jammed paper that is difficult or impossible to see. 
WARNING: The fuser and the surrounding area are hot and can cause burns.
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							Troubleshooting
Phaser 6500 Color Laser Printer
User Guide 142
Clearing Paper Jams
This section includes:
•Clearing Long Paper Jams on page 142
•Clearing Jams at Tray 1 on page 142
•Clearing Jams at the Manual Feed Slot on page 143
•Clearing Jams at the Fuser. on page 144
•Clearing Jams at the 250-Sheet Feeder on page 145
•Clearing Jams at the Duplex Unit on page 145
Clearing Long Paper Jams
When paper longer than 356 mm jams inside the printer, cut the paper as needed. After cutting, 
remove it in the proper way depending on the place that the paper jam occurs.
Clearing Jams at Tray 1
1. Pull the jammed paper gently out of the paper tray and then remove any remaining paper from 
the tray.
2. Close the paper tray and then press the front cover button and open the front cover. CAUTION: If it is difficult to open the front cover, do not force it. Turn off the printer 
using the power switch on the left side of the printer, toward the back. For additional 
assistance, refer to the Xerox
® Support website at 
www.xerox.com/office/6500support.
WARNING: Some components inside the printer, such as the fuser and surrounding 
area, are hot and can cause burns.
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							Troubleshooting
Phaser 6500 Color Laser Printer
User Guide143
3. Carefully remove any jammed paper in the printer. Confirm that there are no scraps of paper left 
inside.
4. Close the front cover.
5. Remove the tray from the printer and then carefully pull out any jammed paper remaining inside 
the printer.
6. Reinsert the tray into the printer.
Clearing Jams at the Manual Feed Slot
1. Pull Tray 1 out of the printer.CAUTION: Prolonged exposure to light can damage the imaging unit. Do not leave 
the cover open for more than five minutes at a time.
CAUTION: Do not use excessive force on the tray; doing so could damage the tray 
or the inside of the printer.
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							Troubleshooting
Phaser 6500 Color Laser Printer
User Guide 144
2. Remove any jammed or damaged paper in the tray and then close the tray.
3. Press the front cover button to open the cover.
4. Carefully remove any jammed paper in the printer. Make sure that there are no torn pieces of 
paper inside the printer.
5. Close the front cover.
Clearing Jams at the Fuser.
For additional assistance, refer to the Xerox
® Support website at www.xerox.com/office/6500support
1. Press the front cover button on the side of the printer and open the printer cover.
2. Being careful not to touch the fuser, lift the levers at both sides of the fuser to release the roller 
pressure. At the top of the fuser, lift the green labeled tab to open the top cover and remove the 
jammed paper. If the paper is torn, remove any scraps of paper remaining inside the printer.
3. Put the fuser tabs back into place and then close the front cover of the printer. WARNING: Never touch a labeled area found on or near the heat roller in the fuser. 
You can get burned. If a sheet of paper is wrapped around the heat roller, do not try 
to remove it immediately. To avoid injuries or burns, turn off the printer immediately 
and wait 40 minutes for the fuser to cool.
WARNING: When removing jammed paper, make sure that no torn pieces of paper 
are left in the printer. A piece of paper remaining in the printer can cause a fire. If a 
sheet of paper is wrapped around the heat roller, turn off the printer to remove it. 
Turn off the printer to remove a jammed sheet of paper that is difficult to see.
CAUTION: Do not expose the imaging unit to any light source for more than 5 
minutes. Prolonged exposure to light can damage the unit. Do not touch the shiny 
black transfer belt unit.
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							Troubleshooting
Phaser 6500 Color Laser Printer
User Guide145
Clearing Jams at the 250-Sheet Feeder
Note: Paper jammed in the lower tray can block the trays above it, preventing you from opening 
them. Look for the jammed paper sequentially, starting with the lowest tray.
1. Pull out the paper trays until you find the jammed paper.
2. Remove all jammed and creased paper from the tray.
3. Pull the jammed paper out carefully to avoid tearing it. If the paper is torn, remove the scraps.
4. Press the front cover button and open the printer cover. Confirm that there are no scraps of paper 
remaining inside the printer.
5. Close the printer cover and then reinsert the trays.
Clearing Jams at the Duplex Unit
1. Press the front cover button and open the printer cover.CAUTION: Prolonged exposure to light can damage the imaging unit.
WARNING: Some components inside the printer, such as the fuser and surrounding 
area, are hot and can cause burns.
CAUTION: Do not use excessive force on the tray. Doing so could damage the tray 
or the inside of the printer.
WARNING: Some components inside the printer, such as the fuser and surrounding 
area, are hot and can cause burns.
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							Troubleshooting
Phaser 6500 Color Laser Printer
User Guide 146
2. Gently pull out the jammed paper. If you cannot find the jammed paper, go to the next step.
3. Lift the duplex unit by the recessed slot provided and open the unit fully.
4. Remove the jammed paper and then confirm that there are no scraps of paper left inside the 
duplex unit or transfer belt unit.
5. Close the duplex unit and then close the printer cover.
Note: To remove the entire duplex unit, after opening the front cover of the printer, press the front 
cover-release button again to release the duplex unit.CAUTION: Prolonged exposure to light can damage the imaging unit.
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							8
Phaser 6500 Color Laser Printer
User Guide147
Printer Specifications
This chapter includes:
•Physical Specifications on page 148
•Environmental Specifications on page 149
•Electrical Specifications on page 150
•Performance Specifications on page 151 
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							Printer Specifications
Phaser 6500 Color Laser Printer
User Guide 148
Physical Specifications
Weights and Dimensions
PartSpecifications
Printer Width: 403 mm (15.9 in.)
Depth: 469 mm (18.5 in.)
Height: 416.1 mm (16.4 in.)
Weight: 19.8 Kg (43.6 lb.)
250-Sheet Feeder (optional) Width: 400 mm (15.8 in.)
Depth: 457 mm (18 in.)
Height: 108 mm (4.2 in.)
Weight: 4.4 Kg (9.7 lb.)
Duplex Unit (optional) Width: 326.5 mm (12.9 in.)
Depth: 310 mm (12.2 in.)
Height: 153.5 mm (6.1 in.)
Weight: 1.2 Kg (2.65 lb.)
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							Printer Specifications
Phaser 6500 Color Laser Printer
User Guide149
Environmental Specifications
Temperature
10°–32°C (50°–90°F)
Relative Humidity
Note: Under extreme environment conditions, such as 10°C and 85%RH, defects can occur due to 
condensation approximately 30 minutes after the printer is turned on.
15–85% RH at 28°C (82°F)
Elevation
For optimum performance, use the printer at elevations below 3,100 m (10,170 ft.).
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							Printer Specifications
Phaser 6500 Color Laser Printer
User Guide 150
Electrical Specifications
Power Source
• 110–127 V, 50/60 Hz, 10 A or less
• 220–240 V, 50/60 Hz, 5 A or less
Power Consumption
• Energy Saver Mode (Sleep Mode): 8 W or less
• Standby Mode: 50 W or less (fuser on)
• Continuous color printing: 600 W or less
• Continuous monochrome printing: 600 W or less
This printer does not consume electric power when the power switch is turned off even if the printer is 
connected to an AC outlet.
•E
NERGY STAR qualified printer
• Default time to Energy Saver is 30 minutes
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