Xerox Phaser 6500N User Manual

							Maintenance
Phaser 6500 Color Laser Printer
User Guide111
Checking Print Job Status
CentreWare Internet Services keeps a log of current print jobs, including job names, the users who 
submitted them, the job status, and more. You can also get a list of all print jobs.
1. To view the status of print jobs from the main menu in CentreWare
 Internet Services, click the Jobs 
button or tab.
2. To view a job history list in the Jobs tab, expand the History List folder in the navigation pane on 
the left of the page. Click to open the Job History.
Using Online Help
For details about settings in CentreWare Internet Services, click the Help button. For other support 
information, click the Support button or tab.
Checking Printer Status with PrintingScout
Note: PrintingScout is a Windows-only application.
The PrintingScout utility automatically checks the printer status when you send a print job. 
PrintingScout can check the paper sizes of the trays, the status of the output tray, and the remaining 
consumables percentages, such as toner.
To open PrintingScout, do one of the following:
• In the Windows taskbar, double-click the PrintingScout icon.
•From the Start menu, select Programs > Xerox
® Office Printing > PrintingScout > Activate 
PrintingScout.
The status of the printer is displayed in the General Status window that opens.
For information on using PrintingScout, see the PrintingScout help. To see Help in the Windows taskbar, 
right-click the PrintingScout icon and select Help.
See also: 
Installing PrintingScout on page 40
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							Maintenance
Phaser 6500 Color Laser Printer
User Guide 112
Checking Printer Status using Email
This section includes:
•Configuring Email Alerts on page 112
•Using Commands in Email Text on page 113
If you are connected to the printer through the network, you can configure the printer to email you 
reports about the printer. Reports include:
• The network settings of the printer.
• The printer status.
• The errors that occur on the printer.
Configuring Email Alerts
In CentreWare Internet Services, configure the following settings according to your email environment. 
After configuring the settings on each page, always click Save Changes. For details, see Help in 
CentreWare
 Internet Services.
1. Launch your Web browser and type the IP address of your printer in the browser address field.
2. In the CentreWare
 Internet Services page of your printer. Click the Properties button.
3. In the navigation pane on the left side of the page, click the Mail Alerts link.
4. In the Mail Alerts page, select the Enable Mail Alerts check box if it is not already selected.
5. In the SysAdmin Mail Address field, type your email address or the address to which you want 
email alerts sent.
6. In the Notification Items section, select the events for which you would like to be notified.
7. In the Connection Setup box, click the Email Server link.
The Email Server page opens.
8. In the Email Server Setup (Required to send Email) section, do the following:
a. In the Return Email Address field, type the return address used by the email server.
b. In the SMTP Server (IP Address or DNS Name) field, type the outgoing IP address used by your 
SMTP server for sending email.
Note: If you are unsure of the address or DNS name, contact your Internet Service Provider (ISP) 
for the correct address information.
c. In the SMTP Port field, type the number of the port used. The default is 25.
9. In the Email Send Authentication section, do one of the following:
• If no authentication is necessary, select No Authentication in the Authentication Type field.
• If authentication is required, complete the fields as needed.
10. In the Email Server Setup (Required to receive Email) section, enter the appropriate information in 
the fields as needed.
Note: The Email Alert function is used only for remote status monitoring. The printer does not print 
emails posted to the printer.
11. In the Email Filter section, enter the email addresses of the users who are permitted to send email 
to the printer. If no address is specified here, the printer can receive email from all users.
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							Maintenance
Phaser 6500 Color Laser Printer
User Guide113
12. In the Email Password (Password for remote status) section, enter a password in the Password field, 
then enter it in the Re-enter Password field. This password controls access to the printer read only 
and read/write email functions. 
13. Click the Save Changes button.
14. In the navigation pane on the left side of the page, click Port Enabling and then select the check 
boxes for the ports to enable. Be sure to enable at least the Enable Mail Alerts port.
15. Click the Save Changes button.
Using Commands in Email Text
Notes: 
•You can specify any title for the email when checking the printer status or changing the printer 
settings.
•Use the commands described in the next section to create the text of the email.
Use each command according to the following rules:
• Prefix all commands with the pound sign (#), and specify the #Password command at the top of 
the email.
• Command lines without the pound sign (#) are ignored.
• Type one command on each line and separate each command and parameter with a space or a 
tab.
When the same command is written two or more times in one email, the second and subsequent 
commands are ignored.
Examples of Commands
• To check the printer status when the read-only password is ronly, for read only, use:
#Password ronly
#Status
CommandParameterDescription
#Password Password Use this command at the top of the 
email when a password for read only or 
full access is set. You can omit this 
command when the password is not set.
#NetworkInfo Use this command to check information 
on the network settings list.
#Status Use this command to check the printer 
status.
#SetMsgAddr Recipient email address Use this command to specify the email 
address to which email reports are sent 
to. This command can only be used 
when the password in the #Password 
command specifies full access.
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							Maintenance
Phaser 6500 Color Laser Printer
User Guide 114
• To set the recipient email address to [email protected] when the full access password is admin, 
use:
#Password admin
#SetMsgAddr [email protected]
•  To set the recipient email address to [email protected], and confirm the setting result on the 
network settings list when the full access password is admin, use:
#Password admin
#SetMsgAddr [email protected]
#NetworkInfo
Note: Type the #SetMsgAddr command before the #NetworkInfo command. If they are written in 
reverse, the information retrieved by the #NetworkInfo command and the result of executing the 
#SetMsgAddr command can differ.
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							Maintenance
Phaser 6500 Color Laser Printer
User Guide115
Checking Page Counts
This section includes:
•Viewing the Billing Meter on page 115
•Printing the Print Volume Report on page 115
You can check the total number of printed pages at the printer control panel, on the Configuration 
Page, and in CentreWare Internet Services. Three meters are available: Total Impressions, Color 
Impressions, and Black Impressions. The billing meter counts the number of pages printed properly. 
1-sided prints, including N-up, are counted as one impression, and 2-sided prints, including N-up, are 
counted as two. During 2-sided printing, if an error occurs after one side is printed properly, it is 
counted as one.
Color documents converted using an ICC profile on applications with the Color (Auto) setting can print 
in color, even if displayed in black and white. The data prints in color even if it seems to be black and 
white data on the monitor. In that case, the number of Color Impressions is increased.
Note: Grayscale images printed with the composite black setting count as color pages because 
color consumables are used. Composite black is the default setting on most printers.
When doing automatic 2-sided printing, a blank page can be inserted automatically depending on the 
settings in the application. In this case, the blank page is counted as one page.
Viewing the Billing Meter
The billing meter tracks the total number of pages printed for the life of the printer; it cannot be reset.
To check the total number of pages printed:
1. On the printer control panel, press the Menu button.
2. Press the Down Arrow button to go to Billing Meters and then press the OK button.
3. Press the Down Arrow button to scroll to the desired meter. The number of printed pages is 
displayed below the name.
4. After checking, press the Return button to exit the Billing Meters menu.
Printing the Print Volume Report
The print meter tracks print job accounting information. The information is available in the Print 
Volume report. The report shows the information organized by user name and by how many pages of 
each size were printed in color and in black and white.
To print the print meter information page:
1. On the printer control panel, press the Menu button.
2. At Information Pages, press the OK button.
3. Press the Down Arrow button to go to Print Meter and then press OK.
The Print Volume Report prints.
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							Maintenance
Phaser 6500 Color Laser Printer
User Guide 116
See also: 
Information Pages on page 24
Managing the Printer with CentreWare Internet Services on page 110
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							Maintenance
Phaser 6500 Color Laser Printer
User Guide117
Moving the Printer
Follow these procedures when moving the printer.
The printer, with Tray 1 and supplies but without the optional duplex unit or 250-sheet feeder, weighs 
19.8 Kg (43.6 lb.). Configured with the optional duplex unit and 250-sheet feeder, the printer weighs 
24.2 Kg (53.24 lb.).
Before moving the printer, do the following:
1. Turn off the printer and disconnect the power cord and other cables from the back of the printer.
2. Wait for the printer to cool down, about 40 minutes.
3. Remove any paper or other media from the output tray and return the paper stopper to its original, 
non-extended position.
4. Remove Tray 1 and set it aside.
Note: If you are moving the printer a long distance, remove the toner cartridges to prevent toner 
from spilling. To prevent damage to the printer, pack the printer and toner in separate boxes.
5. If your printer configuration includes the 250-sheet feeder, remove it and its lower feeder unit by 
lifting the printer off it.WARNING: To prevent electric shock, never touch the power plug with wet hands. 
When removing the power cord, make sure that you pull the plug and not the cord. 
Pulling the cord can damage it, which can lead to fire or electrical shock.
WARNING: If the optional 250-sheet feeder is installed, uninstall it before moving 
the printer. If the feeder is not fixed securely to the printer, it could fall and cause 
injuries. For details on how to uninstall the options, refer to the instruction sheet that 
is bundled with each option.
WARNING: To avoid injury, use two people to lift the printer off the lower feeder 
unit.
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							Maintenance
Phaser 6500 Color Laser Printer
User Guide 118
When moving the printer:
• Always use two people to lift and move the printer.
• When lifting the printer, grasp the areas as shown in the illustration.
• Do not tilt the printer more than 10 degrees to the front or back, or left or right. Tilting the printer 
more than 10 degrees can cause toner spillage.
After moving the printer:
1. Reinstall any parts you removed. If you removed the 250-sheet feeder, put the printer back on top 
of it.
2. Reconnect the printer to the cables and power cord.
3. Plug in and turn on the printer.
4. Adjust the color registration before using the printer. For details, see Color Registration on 
page 136.CAUTION: Failure to repackage the printer properly can result in damage to the 
printer not covered by the Warranty, Service Agreement, or Total Satisfaction 
Guarantee.
19.8 kg
43.6 lb.
p6500-027
Note: Configured with 
the optional duplex unit 
and 250-sheet feeder, 
the printer weighs 24.2 
Kg (53.24 lb.). Do not 
move them together. 
Move the Tray 2 
assembly and the printer 
separately.
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							7
Phaser 6500 Color Laser Printer
User Guide119
Troubleshooting
This chapter includes:
•Troubleshooting Overview on page 120
•Control Panel Messages on page 122
•Problems with the Printer on page 125
•Print-Quality Problems on page 128
•Cleaning the Imaging Unit and Laser Lens on page 133
•Color Registration on page 136
•Paper Jams on page 141
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							Troubleshooting
Phaser 6500 Color Laser Printer
User Guide 120
Troubleshooting Overview
This section includes:
•Error and Status Messages on page 120
•PrintingScout Alerts on page 120
•Online Support Assistant on page 120
•Information Pages on page 120
•More Information on page 121
Your printer comes with a number of utilities and resources to help you troubleshoot printing problems.
Error and Status Messages
The printer control panel provides you with information and troubleshooting help. When an error or 
warning condition occurs, the control panel displays a message informing you of the problem.
For details, see Control Panel Messages on page 122.
PrintingScout Alerts
The PrintingScout utility automatically checks the printer status when you send a print job. If the 
printer is unable to print, PrintingScout displays an alert on your computer screen to let you know that 
the printer needs attention. Install PrintingScout from the Software and Documentation disc that 
came in the documentation packet with your printer. For details, see Installing PrintingScout on 
page 40.
Note: PrintingScout is a Windows-only application.
Online Support Assistant
The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help 
to solve your printer problems. You can find solutions for print-quality problems, paper jams, software 
installation, and more.
To access the Online Support Assistant, go to www.xerox.com/office/6500support.
Information Pages
Two information pages in the printer, the Demo Page and the Error History report, can help with 
troubleshooting certain problems. The Demo Page prints an image using all printer colors to show the 
current ability of the printer to print. The Error History report prints information on up to the last 42 
printer errors that occurred.
To print information pages:
1. On the printer control panel, press the Menu button.
2. At Information Pages, press the OK button.
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