Xerox Phaser 6500DN User Manual

Troubleshooting
Phaser 6500 Color Laser Printer
User Guide121
3. Press the Down Arrow button to go to the desired page and then press OK.
More Information
You can obtain more information about your printer from these sources:
ResourceLink
Technical support information for your printer. 
Includes online Technical Support, Recommended 
Media List, Online Support Assistant, driver 
downloads, documentation, video tutorials, and 
more.www.xerox.com/office/6500support
Toner for your...

Troubleshooting
Phaser 6500 Color Laser Printer
User Guide 122
Control Panel Messages
This section includes:
•Supply Status Messages on page 122
•Error Messages on page 123
The printer uses control panel messages to indicate printer status, errors, and to provide instructions.
Supply Status Messages
Status messages tell you about the status of the printer and its supplies.
Note: Xxx indicates one of the following: the Yellow Toner (Y), Cyan Toner (C), Magenta Toner (M), 
Black Toner (K), a tray, or...

Troubleshooting
Phaser 6500 Color Laser Printer
User Guide123
Error Messages
Xxx Low The toner in the specified cartridge is low. Purchase a new cartridge to 
replace it. For details, see Ordering Supplies on page 108.
Tray Xxx Empty The specified tray is out of paper. Open the tray, insert paper, and then 
close the tray.
MessageCondition/Reason/Solution
Fuser Error
Error 010-397Check that the fuser is seated correctly, then restart the printer.
Check Unit
Imaging UnitSealing tape is still attached to...

Troubleshooting
Phaser 6500 Color Laser Printer
User Guide 124Jam at Reg. Roll
Open Front CoverThere is a paper misfeed at the registration roller that helps align the paper 
in the printer path. Open the front cover and remove the paper.
Reseat Paper of Manual Feed Remove and then reseat the paper in the manual feed slot.
Load Manual Feed Load the correct-size paper in the manual feed slot.
Load Tray Xxx The printer has detected a paper size mismatch or no suitable paper is 
loaded in any of the trays....

Troubleshooting
Phaser 6500 Color Laser Printer
User Guide125
Problems with the Printer
If you encounter a problem with your printer, use the following table to troubleshoot and fix the 
problem. For additional troubleshooting information, see Troubleshooting Overview on page 120.
WARNING: Never open or remove printer covers that are secured with screws unless 
instructed in the manual. A high-voltage component can cause electric shock. Do not 
try to alter the printer configuration or modify any parts....

Troubleshooting
Phaser 6500 Color Laser Printer
User Guide 126Print job sent but the light of 
the Ready indicator is not 
blinking or on.Is the Ethernet or USB interface cable disconnected?
Turn off the power and check the connection of the interface cable.
Is the protocol configured?
Check the port status of the interface. Make sure that the protocol settings 
are correctly configured in CentreWare
 Internet Services. For details, Help in 
CentreWare
 Internet Services.
Is the computer environment...

Troubleshooting
Phaser 6500 Color Laser Printer
User Guide127 Paper cannot be fed.
Paper jams.
Multiple sheets are fed. Paper is 
fed at an angle.
Paper is wrinkled.Is the paper correctly loaded?
Load the paper correctly. For labels or envelopes, fan them well to allow air 
to enter between each sheet before loading. For details, see Loading Paper 
on page 51.
Is the paper damp?
Replace with paper from a new ream. For details, see Paper Storage 
Guidelines on page 47, and Paper Usage Guidelines on page...

Troubleshooting
Phaser 6500 Color Laser Printer
User Guide 128
Print-Quality Problems
When the print quality is poor, select the closest symptom from the following table and see the 
corresponding solution to correct the problem. You can also print a demo page to more precisely 
determine the print-quality problem. For details, see Information Pages on page 120.
If the print quality does not improve after carrying out the appropriate action, contact Xerox
® 
Customer Support or your reseller.
Notes: 
•To...

Troubleshooting
Phaser 6500 Color Laser Printer
User Guide129 Stray black dots or white areas 
(dropouts).The paper is outside the 
recommended specification 
range.Replace the paper with a recommended 
size and type, and confirm that your 
control panel/print driver settings are 
correct. For details, see Supported Paper 
on page 48.
The transfer belt unit is old or 
damaged.Replace the transfer belt unit.
The toner cartridges are not 
Xerox
® toner cartridges.Verify that the toner cartridges meet...

Troubleshooting
Phaser 6500 Color Laser Printer
User Guide 130Toner smears when rubbed. The paper is damp. Replace the paper.
The paper is outside the 
recommended specification 
range, or the paper type setting 
is not correct.Replace the paper with a recommended 
size and type and then confirm that 
your print driver settings are correct. For 
details, see Supported Paper on 
page 48.
The toner cartridges are not 
Xerox
® toner cartridges.Verify that the toner cartridges meet 
specifications and...