Xerox Phaser 6500DN User Manual

Maintenance
Phaser 6500 Color Laser Printer
User Guide111
Checking Print Job Status
CentreWare Internet Services keeps a log of current print jobs, including job names, the users who 
submitted them, the job status, and more. You can also get a list of all print jobs.
1. To view the status of print jobs from the main menu in CentreWare
 Internet Services, click the Jobs 
button or tab.
2. To view a job history list in the Jobs tab, expand the History List folder in the navigation pane on 
the left of the...

Maintenance
Phaser 6500 Color Laser Printer
User Guide 112
Checking Printer Status using Email
This section includes:
•Configuring Email Alerts on page 112
•Using Commands in Email Text on page 113
If you are connected to the printer through the network, you can configure the printer to email you 
reports about the printer. Reports include:
• The network settings of the printer.
• The printer status.
• The errors that occur on the printer.
Configuring Email Alerts
In CentreWare Internet Services,...

Maintenance
Phaser 6500 Color Laser Printer
User Guide113
12. In the Email Password (Password for remote status) section, enter a password in the Password field, 
then enter it in the Re-enter Password field. This password controls access to the printer read only 
and read/write email functions. 
13. Click the Save Changes button.
14. In the navigation pane on the left side of the page, click Port Enabling and then select the check 
boxes for the ports to enable. Be sure to enable at least the Enable...

Maintenance
Phaser 6500 Color Laser Printer
User Guide 114
• To set the recipient email address to [email protected] when the full access password is admin, 
use:
#Password admin
#SetMsgAddr [email protected]
•  To set the recipient email address to [email protected], and confirm the setting result on the 
network settings list when the full access password is admin, use:
#Password admin
#SetMsgAddr [email protected]
#NetworkInfo
Note: Type the #SetMsgAddr command before the #NetworkInfo command. If they...

Maintenance
Phaser 6500 Color Laser Printer
User Guide115
Checking Page Counts
This section includes:
•Viewing the Billing Meter on page 115
•Printing the Print Volume Report on page 115
You can check the total number of printed pages at the printer control panel, on the Configuration 
Page, and in CentreWare Internet Services. Three meters are available: Total Impressions, Color 
Impressions, and Black Impressions. The billing meter counts the number of pages printed properly. 
1-sided prints, including...

Maintenance
Phaser 6500 Color Laser Printer
User Guide 116
See also: 
Information Pages on page 24
Managing the Printer with CentreWare Internet Services on page 110
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Maintenance
Phaser 6500 Color Laser Printer
User Guide117
Moving the Printer
Follow these procedures when moving the printer.
The printer, with Tray 1 and supplies but without the optional duplex unit or 250-sheet feeder, weighs 
19.8 Kg (43.6 lb.). Configured with the optional duplex unit and 250-sheet feeder, the printer weighs 
24.2 Kg (53.24 lb.).
Before moving the printer, do the following:
1. Turn off the printer and disconnect the power cord and other cables from the back of the printer.
2. Wait...

Maintenance
Phaser 6500 Color Laser Printer
User Guide 118
When moving the printer:
• Always use two people to lift and move the printer.
• When lifting the printer, grasp the areas as shown in the illustration.
• Do not tilt the printer more than 10 degrees to the front or back, or left or right. Tilting the printer 
more than 10 degrees can cause toner spillage.
After moving the printer:
1. Reinstall any parts you removed. If you removed the 250-sheet feeder, put the printer back on top 
of it.
2....

7
Phaser 6500 Color Laser Printer
User Guide119
Troubleshooting
This chapter includes:
•Troubleshooting Overview on page 120
•Control Panel Messages on page 122
•Problems with the Printer on page 125
•Print-Quality Problems on page 128
•Cleaning the Imaging Unit and Laser Lens on page 133
•Color Registration on page 136
•Paper Jams on page 141
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Troubleshooting
Phaser 6500 Color Laser Printer
User Guide 120
Troubleshooting Overview
This section includes:
•Error and Status Messages on page 120
•PrintingScout Alerts on page 120
•Online Support Assistant on page 120
•Information Pages on page 120
•More Information on page 121
Your printer comes with a number of utilities and resources to help you troubleshoot printing problems.
Error and Status Messages
The printer control panel provides you with information and troubleshooting help. When an error...