Xerox Phaser 6120 User Manual

Solving Problems with Printing Quality 124
There are toner 
smudges or 
residual images.The two fuser 
separator levers are 
adjusted for envelope 
printing.Return both green fuser separator 
levers to the plain paper setting.
One or more of the 
toner cartridges are 
defective or installed 
incorrectly.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
The two green fuser 
separator levers are 
adjusted for envelope 
printing.Return both green fuses separator...

Solving Problems with Printing Quality 125
Image defects.The laser lens is dirty.Clean the laser lens.
A toner cartridge may 
be leaking.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
A toner cartridge may 
be defective.Remove the toner cartridge with the 
color causing the abnormal image.
 
Replace it with a new toner cartridge.
The imaging unit may 
be defective.Remove the imaging unit and check for 
damage. If it is damaged, replace it.
Lateral lines or 
bands appear...

Solving Problems with Printing Quality 126
If the problem is not resolved, even after all of the above have been 
performed, contact Technical Support with the error information.
The color has a 
poor reproduction 
or has poor color 
density.
 
The imaging unit may 
be defective.Remove the imaging unit and check for 
damage. If it is damaged, replace it.
Marks regularly 
repeating on a 
page.One or more parts 
used by the printer to 
create or transfer the 
image to the page are 
damaged or...

Status, Error, and Service Messages 127
Status, Error, and Service Messages
Status, error, and service messages are displayed in the control panel 
message window. They provide information about your printer and help you 
locate many problems. When the condition associated with a displayed 
message has changed, the message is cleared from the window.
Standard Status Messages
This message...means...do this...
CALIBRATINGWhenever you replace a toner 
cartridge or reboot the printer 
after making...

Status, Error, and Service Messages 128
PROCESSINGThe printer is processing data.No action needed.
PHASER 6120 
STARTING SYSTEM
The printer is being started up.
WARMING UPThe printer is warming up.
This message... means... do this...
Downloaded From ManualsPrinter.com Manuals 

Status, Error, and Service Messages 129
Error Messages (Warning)
This message...means...do this...
CANNOT ROTATE 
CARTRIDGEA problem occurred, 
such as a paper jam, that 
prevents the toner 
cartridge carousel from 
rotating.If a paper jam occurred, 
clear the jammed paper.
DISK NEAR FULLThe optional hard disk is 
full.Delete print jobs saved 
on the hard disk.
X EMPTYThe X toner cartridge is 
empty.
 
This message appears 
when the 
QUALITY/
TONER OUT ACTION
 
menu is set 
CONTINUE.
Replace the toner...

Status, Error, and Service Messages 130
PAPER SIZE MISMATCHWhen using Tray 1: 
The paper size set from 
the printer driver is 
different from the size of 
paper loaded into Tray 1.
 
This message appears 
when 
PAPER MENU/
INPUT TRAY/TRAY 
1 MODE
 is set to AUTO.
Printing continues with 
paper of a different size, 
even if this message 
appeared.
To print using paper of 
the desired size, load 
paper of the correct size, 
and then try printing 
again.
When using Tray 2: 
The paper size set from 
the...

Status, Error, and Service Messages 131
Error Messages (Operator Call)
This message...means...do this...
DISK ERRORThe hard disk is full or 
damaged.Initialize the hard disk or, if 
the error continues to occur, 
replace the hard disk.
To initialize the hard disk, 
select 
SYSTEM 
DEFAULT/FORMAT/
FORMAT DISK
.
DISK FULLThe hard disk is full or 
damaged.Initialize the hard disk.
To initialize the hard disk, 
select 
SYSTEM 
DEFAULT/FORMAT/
FORMAT DISK
.
DUPLEX UNIT 
DOOR
 OPEN
Duplex cover is open.Close...

Status, Error, and Service Messages 132
PUT SIZE TYPE 
IN TRAY 1The paper size set from 
the printer driver is 
different from the size of 
paper loaded into Tray 1.
 
This message appears 
when 
PAPER MENU/
INPUT TRAY/TRAY 1 
MODE
 is set to 
CASSETTE.
When PAPER MENU/
INPUT TRAY/AUTO 
CONTINUE
 is set to ON: 
Printing continues with 
paper of a different size, 
even if this message 
appeared.
 
To print using paper of the 
desired size, load paper of 
the correct size, and then try 
printing again....

Status, Error, and Service Messages 133
Service Messages
These messages indicate a more serious error that can only be corrected by 
a customer service engineer. If one of these messages appears, turn the 
printer off, then turn it on again. If the problem persists, contact your local 
vendor or authorized service provider.
This service 
message...means...do this...
ERROR XXAn error has been detected 
with the item indicated XX 
in the service message.Reboot the printer. This 
often clears the service...