Xerox Phaser 6120 User Manual

Clearing Paper Jams 114
Clearing a Paper Jam from the Duplex Unit
1Open the duplex cover.
2Carefully pull out the jammed paper.
Always remove the jammed paper in the feed direction as 
shown
 only.
3Close the duplex cover.
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Solving Problems with Paper Jams 115
Solving Problems with Paper Jams
Frequent jams in any area indicate that area should be checked, 
repaired, or cleaned. Repeated jams may also happen if you’re using 
unsupported print media.
SymptomCauseSolution
Several sheets go 
through the printer 
together.The front edges of the 
media are not even.Remove the media and even up the 
front edges, and then reload it.
The media is moist 
from humidity.Remove the moist media, and then 
replace it with new, dry...

Solving Problems with Paper Jams 116
Media is 
misfeeding.The media is not 
correctly positioned in 
the tray.Remove the misfed media and 
reposition the media properly in 
the
 tray.
The number of sheets 
in the tray exceeds the 
maximum allowed.Remove the excess media and reload 
the correct number of sheets in 
the
 tray. 
The media guides are 
not correctly adjusted 
to the media size.Adjust the media guides in Tray 1 to 
match the size of the media.
Warped or wrinkled 
media is loaded in the...

Solving Other Problems 117
Solving Other Problems
SymptomCauseSolution
Printer power is 
not on.The power cord is not 
correctly plugged into 
the outlet.Turn off the printer, confirm that the 
power cord is correctly plugged into the 
outlet, and then turn on the printer.
Something is wrong 
with the outlet 
connected to the 
printer.Plug another electrical appliance into 
the outlet and see whether it operates 
properly.
The power switch is 
not correctly turned on 
(I position).Turn the power switch...

Solving Other Problems 118
Printing takes too 
much time.The printer is set to a 
slow printing mode (for 
example, thick stock or 
transparency).It takes more time to print with special 
media. When using regular paper, 
make sure that the media type is set 
properly in the driver.
The printer is set to 
power saving mode.It takes time for printing to start in 
power saving mode.
The job is very 
complex.Wait. No action needed.
The printer memory is 
insufficient.Add more memory.
An unapproved toner...

Solving Other Problems 119
Printer resets or 
turns off 
frequently.The power cord is not 
correctly plugged into 
the outlet.Turn off the printer, confirm that the 
power cord is correctly plugged into the 
outlet, and then turn on the printer.
A system error 
occurred.Contact your local Xerox service 
representative with the error 
information.
You are 
experiencing 
duplex problems.Media or settings are 
not correct.For autoduplexing, make sure that you 
have a duplex unit installed.
Make sure that...

Solving Other Problems 120
The web-based 
utility cannot be 
accessed.The CentreWare IS 
Administrator’s 
password is incorrect.The CentreWare IS Administrator 
password has a 6-character minimum 
and a 16-character maximum. 
For
 details of the CentreWare IS 
administrator password, see the 
Phaser 6120 Reference Guide on the 
Software and Documentation 
CD-ROM.
Media is wrinkled.The media is moist 
from humidity or 
having water spilled 
on
 it. 
Remove the moist media and replace it 
with new, dry...

Solving Problems with Printing Quality 121
Solving Problems with Printing Quality
SymptomCauseSolution
Nothing is printed, 
or there are blank 
spots on the printed 
page.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check if any is damaged. 
The imaging unit may 
be defective.Remove the imaging unit and check for 
damage. If it is damaged, replace it.
The media is moist 
from humidity.Adjust the humidity for media storage. 
Remove the moist media and replace it...

Solving Problems with Printing Quality 122
Image is too light; 
there is low image 
density.Laser lens is dirty.Clean the laser lens.
The media is moist 
from humidity.Remove the moist media and replace 
with new, dry media.
There is not much 
toner left in the 
cartridge.Replace the toner cartridge.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
Media type is set 
incorrectly.When printing envelopes,...

Solving Problems with Printing Quality 123
Irregular print or 
mottled image 
appears.The media is moist 
from humidity.Adjust the humidity in the media 
storage area.
 
Remove the moist media and replace it 
with new, dry media.
Unsupported media 
(wrong size, 
thickness, type, etc.) is 
being used.Use Xerox-approved media. See 
“Media Specifications” on page 45.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged,...