Xerox Phaser 6010N User Manual

							Troubleshooting
Phaser 6000/6010 Color Printer
User Guide51
8. Push the cleaning rod into the printer until it stops, then pull it out of the printer.
9. Repeat the same procedure for each of the other three holes.
10. Return the cleaning rod to the original location.
11. Align the toner cartridge to the associated slot by aligning the geared post with the hole. Insert the 
cartridge firmly by pressing in on the center of the label until it clicks in place.
12. Insert each of the other three toner cartridges.
13. Close the toner access cover.
p60xx_008
p60xx_009
p60xx_010
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							Troubleshooting
Phaser 6000/6010 Color Printer
User Guide 52
Cleaning the Color Toner Density Sensors
The Color Toner Density Sensors (CTD) measure the optical density of toner deposited on the marking 
unit during the calibration cycles of the printing process. One sensor is located at each side of the 
marking unit to insure that the density of the toner is consistent across the belt. To insure optimum 
print quality, the printer checks the operation of the CTD Sensors at the beginning of each calibration 
cycle. When the printer indicates a CTD Sensor error or error message on the control panel or in the 
Printer Setting Utility, clean the CTD Sensors.
Note: Do not use warm water or cleaning solvents to remove toner from your skin or clothing. 
Warm water sets the toner and makes it difficult to remove. If toner gets on your skin or clothing, 
brush it off, blow it off, or wash it off with cold water and mild soap.
To clean the CTD Sensors:
1. Turn off the printer and unplug it from the power source.
2. Push the rear cover release handle and open the rear cover.
3. Clean the CTD Sensors by wiping inside the access holes with a clean, dry cotton swab.
4. Close the rear cover.WARNING: Never touch a labeled area found on or near the heat roller in the fuser. 
Yo u  c a n  g e t  b u r n e d .
p60xx_016
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							Troubleshooting
Phaser 6000/6010 Color Printer
User Guide53
Color Registration
This section includes:
•Performing Color Registration With the Printer Setting Utility on page 53.
•Manual Color Registration With the Printer Setting Utility on page 54.
•Performing Color Registration at the Phaser 6010 Printer on page 55.
•Manual Color Registration at the Phaser 6010 Printer on page 56.
The printer automatically adjusts the color registration when automatic adjustment is enabled. You 
can manually adjust color registration any time the printer is idle. Always adjust the color registration 
when the printer is moved. If you are having printing problems, adjust the color registration. For details, 
see Print-Quality Problems on page 43.
Performing Color Registration With the Printer Setting Utility
Note: The Color Registration procedures for the Printer Setting Utility work with USB or network 
connected Phaser 6000 and Phaser 6010 printers. 
Enabling/Disabling Automatic Color Registration
Use the following procedure to enable or disable the automatic color registration adjustment feature.
1. On your computer, click Start > All Programs > Xerox Office Printing > Phaser 6000/6010 > 
Printer Setting Utility.
2. Click the Printer Maintenance tab, then select Color Registration Adjustment from the list.
3. Do one of the following:
• To enable the feature, click to select On for Automatic Registration Adjustment.
• To disable the feature, click to clear the check for Automatic Registration Adjustment.
4. Click the Apply New Settings button to accept the change.
Performing an Automatic Color Registration Adjustment
Use the following procedure to perform the automatic color registration adjustment.
Note: An automatic color registration adjustment is performed every time a new toner cartridge is 
installed.
1. On your computer, click Start > All Programs > Xerox Office Printing > Phaser 6000/6010 > 
Printer Setting Utility.
2. Click the Printer Maintenance tab, then select Color Registration Adjustment from the list.
3. Click the Start button next to Auto Correct. The Automatic Color Registration routine runs.
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							Troubleshooting
Phaser 6000/6010 Color Printer
User Guide 54
Manual Color Registration With the Printer Setting Utility 
You can fine-tune color registration by performing a manual adjustment. Manual color registration 
adjustment is a three-step process:
1.Printing the Color Registration Correction Chart With the Printer Setting Utility on page 54.
2.Determining the Color Registration Values on page 54.
3.Entering Color Registration Values With the Printer Setting Utility on page 55.
Printing the Color Registration Correction Chart With the Printer Setting Utility
1. On your computer, click Start > All Programs > Xerox Office Printing > Phaser 6000/6010 > 
Printer Setting Utility.
2. Click the Printer Maintenance tab, then select Color Registration Adjustment from the list.
3. Click the Start button next to Print Color Regi Chart. The Color Registration Chart prints.
4. Continue to Determining the Color Registration Values on page 54 to determine if an adjustment is 
necessary.
Determining the Color Registration Values
The Color Registration Chart shows horizontal and vertical values for each color. The color registration 
marks are grouped on the chart as follows:
Vertical registration values are at the top of the page:
• Y = Paper feed direction yellow
• M = Paper feed direction magenta
• C = Paper feed direction cyan
Left side registration values are on the left side of the page:
•LY = Left yellow
•LM = Left magenta
• LC = Left cyan
Right side registration values are on the right side of the page:
• RY = Right yellow
• RM = Right magenta
• RC = Right cyan
To determine the vertical values:
1. In the upper section of the Color Registration Chart, vertical color lines are printed in gaps between 
corresponding vertical black lines. The line sets are in color groups: Y, M, or C. Each set of lines has a 
corresponding number printed above it. In each color group, identify the set of lines in which the 
color line is perfectly aligned between the corresponding black lines. Refer to the enlarged 
illustration on the chart that shows how to determine the closest number.
2. For each color, do one of the following:
• If zero (0) is the value on the color set that is most closely aligned, you do not need to adjust 
that color.
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							Troubleshooting
Phaser 6000/6010 Color Printer
User Guide55
• If zero (0) is not the value on the color set that is most closely aligned, circle the number that is 
closest.
To determine the horizontal values:
1. In the left and right sections of the Color Registration Chart, horizontal color lines are printed in the 
gaps between corresponding horizontal black lines. Each group of lines is arranged in a group 
under the corresponding letters LY, LM, LC, RY, RM, and RC. Each set of lines has a corresponding 
number printed to the right of it. In each color group, identify the set of lines in which color line is 
most closely aligned between the corresponding black lines. Refer to the enlarged illustration on 
the chart that shows how to determine the closest number.
2. Proceed to determining the vertical values described in the following procedure:
• If zero (0) is the value on the color set that is most closely aligned, you do not need to adjust 
that color.
• If zero (0) is not the value on the color set that is most closely aligned, circle the number that is 
closest.
3. If it is necessary to make any horizontal or vertical adjustments, proceed to Entering Color 
Registration Values With the Printer Setting Utility on page 55.
Entering Color Registration Values With the Printer Setting Utility
Using the printer control panel, enter the values that you found in the Color Registration Correction 
Chart to make adjustments.
1. On your computer, click Start > All Programs > Xerox Office Printing > Phaser 6000/6010 > 
Printer Setting Utility.
2. Click the Printer Maintenance tab, then select Color Registration Adjustment from the list.
3. Use the drop-down arrow at the right side of each color to select the value for the registration 
offset.
4. Repeat the previous step for each of the other registration colors.
5. After entering all of the color registration values, click the Apply New Settings button.
Performing Color Registration at the Phaser 6010 Printer
Enabling/Disabling Automatic Color Registration
Use the following procedure to enable or disable the automatic color registration adjustment feature.
1. On the printer control panel, press the Menu button.
2. Press the Down Arrow button to go to Admin Menu and then press the OK button.
3. Press the Down Arrow button to scroll to Maintenance Mode and press OK.
4. Press the Down Arrow button to scroll to Auto Regi Adjust and press OK.
5. Press the Down or Up Arrow buttons to select On or Off.
6. Do one of the following:
• To enable the feature, at On press OK.
• To disable the feature, at Off press OK.
7. Press the Return button to return to the main menu.
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							Troubleshooting
Phaser 6000/6010 Color Printer
User Guide 56
Performing an Automatic Color Registration Adjustment
Use the following procedure to perform the automatic color registration adjustment.
Note: An automatic color registration adjustment is performed every time a new toner cartridge is 
installed.
1. On the printer control panel, press the Menu button.
2. Press the Down Arrow button to go to Admin Menu and then press the OK button.
3. Press the Down Arrow button to scroll to Maintenance Mode and press OK.
4. Press the Down Arrow button to scroll to Adjust Color Regi and press OK.
5. At Auto Adjust, press OK.
6. At the prompt, Are you sure?, press OK to begin the calibration. 
When the adjustment is complete, Ready appears on the printer control panel.
Manual Color Registration at the Phaser 6010 Printer
You can fine-tune color registration by performing a manual adjustment. Manual color registration 
adjustment is a three-step process:
1.Printing the Color Registration Correction Chart on page 56.
2.Determining the Color Registration Values on page 56.
3.Entering Color Registration Value at the Control Panel on page 57.
Printing the Color Registration Correction Chart
Note: The following procedure can also be performed using the Printer Setting Utility. For details, 
see Printing the Color Registration Correction Chart With the Printer Setting Utility on page 54.
1. On the printer control panel, press the Menu button.
2. Press the Down Arrow button to go to Admin Menu and then press the OK button.
3. Press the Down Arrow button to scroll to Maintenance Mode and press OK.
4. Press the Down Arrow button to scroll to Adjust Color Regi and press OK.
5. Press the Down Arrow button to scroll to Color Regi Chart and press OK.
The Color Registration Chart prints.
6. Continue to Determining the Color Registration Values on page 56 to determine if an adjustment is 
necessary.
Determining the Color Registration Values
The Color Registration Chart shows horizontal and vertical values for each color. The color registration 
marks are grouped on the chart as follows:
Vertical registration values are at the top of the page:
• Y = Paper feed direction yellow
• M = Paper feed direction magenta
• C = Paper feed direction cyan
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							Troubleshooting
Phaser 6000/6010 Color Printer
User Guide57
Left side registration values are on the left side of the page:
•LY = Left yellow
•LM = Left magenta
• LC = Left cyan
Right side registration values are on the right side of the page:
• RY = Right yellow
• RM = Right magenta
• RC = Right cyan
To determine the vertical values:
1. In the upper section of the Color Registration Chart, vertical color lines are printed in gaps between 
corresponding vertical black lines. The line sets are in color groups: Y, M, or C. Each set of lines has a 
corresponding number printed above it. In each color group, identify the set of lines in which color 
line is perfectly aligned between the corresponding black lines. Refer to the enlarged illustration on 
the chart that shows how to determine the closest number.
2. For each color, do one of the following:
• If zero (0) is the value on the color set that is most closely aligned, you do not need to adjust 
that color.
• If zero (0) is not the value on the color set that is most closely aligned, circle the number that is 
closest.
To determine the horizontal values:
1. In the left and right sections of the Color Registration Chart, horizontal color lines are printed in the 
gaps between corresponding black lines. Each group of lines is arranged in a group under the 
corresponding letters LY, LM, LC, RY, RM, and RC. Each set of lines has a corresponding number 
printed to the right of it. In each color group, identify the set of lines in which color line is most 
closely aligned between the corresponding black lines. Refer to the enlarged illustration on the 
chart that shows how to determine the closest number.
2. Proceed to determining the vertical values described in the following procedure:
• If zero (0) is the value on the color set that is most closely aligned, you do not need to adjust 
that color.
• If zero (0) is not the value on the color set that is most closely aligned, circle the number that is 
closest.
3. If it is necessary to make any horizontal or vertical adjustments, proceed to Entering Color 
Registration Value at the Control Panel on page 57.
Entering Color Registration Value at the Control Panel
Note: The following procedures can also be performed using the Printer Setting Utility. For details, 
see Entering Color Registration Values With the Printer Setting Utility on page 55.
Using the printer control panel, enter the values that you found in the Color Registration Correction 
Chart to make adjustments.
1. On the control panel, press the Menu button.
2. Press the Up Arrow or Down Arrow button to select Admin Menu, then press the OK button.
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							Troubleshooting
Phaser 6000/6010 Color Printer
User Guide 58
3. Press the Up Arrow or Down Arrow button to select Maintenance, then press OK.
4. Press the Up Arrow or Down Arrow button to select Adjust Color Regi, then press OK.
5. Press the Up Arrow or Down Arrow button to select Enter Number, then press OK.
6. Adjust the Vertical registration values:
a. Press the Up Arrow or Down Arrow button to select the Y value from the Color Registration 
Correction Chart. Press the Fo r wa rd  button to move to the next value.
b. Press the Up Arrow or Down Arrow button to select the M value from the Color Registration 
Correction Chart. Press the Fo r wa rd  button to move to the next value.
c. Press the Up Arrow or Down Arrow button to select the C value from the Color Registration 
Correction Chart.
d. Press OK to accept the changes and continue to the next adjustment.
7. Adjust the Left Horizontal registration values:
a. Press the Up Arrow or Down Arrow button to select the LY value from the Color Registration 
Correction Chart. Press the Fo r wa rd  button to move to the next value.
b. Press the Up Arrow or Down Arrow button to select the LM value from the Color Registration 
Correction Chart. Press the Fo r wa rd  button to move to the next value.
c. Press the Up Arrow or Down Arrow button to select the LC value from the Color Registration 
Correction Chart. Press OK to move to the next screen.
d. Press OK to accept the changes and continue to the next adjustment.
8. Adjust the Right Horizontal registration values:
a. Press the Up Arrow or Down Arrow button to select the RY value from the Color Registration 
Correction Chart. Press the Fo r wa rd  button to move to the next value.
b. Press the Up Arrow or Down Arrow button to select the RM value from the Color Registration 
Correction Chart. Press the Fo r wa rd  button to move to the next value.
c. Press the 
Up Arrow or Down Arrow button to select the RC value from the Color Registration 
Correction Chart. Press OK to move to the next screen.
9. When the registration value adjustments are complete, press OK. The printer returns to Ready.
10. Print the chart again to verify the values:
For details, see Printing the Color Registration Correction Chart on page 56.
11. Repeat the steps until the color registration is satisfactory.
12. Press the Return button to return to Ready.
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							Troubleshooting
Phaser 6000/6010 Color Printer
User Guide59
Adjusting the Bias Transfer Roller
The Bias Transfer Roller (BTR) controls how the toner image is transferred from the marking unit to the 
paper. The bias is set for each paper type that is selected and used in the printer. If the bias is too low, 
the toner does not transfer properly, producing light colors and white spots. If the bias voltage is too 
high, it causes a mottling affect on the colors that are transferred.
To adjust the BTR:
1. Identify the paper type loaded in the paper tray.
2. Make sure that the corresponding Paper Type is selected in the print driver Printing Preferences.
3. On your computer, click Start > All Programs > Xerox Office Printing > Phaser 6000/6010 > 
Printer Setting Utility.
4. Click the Printer Maintenance tab, then select Adjust BTR from the list.
5. Click the arrow for the drop-down list to the right of the paper type.
6. Select the bias offset to adjust the BTR for the selected paper type.
Select a more positive value to increase the bias voltage.
Select a more negative value to decrease the bias voltage.
7. Click Apply New Settings to change the setting.
8. Continue printing.
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							Troubleshooting
Phaser 6000/6010 Color Printer
User Guide 60
Adjusting the Fuser
The fuser uses heat and pressure to bond the toner image to the paper. For optimal print quality, the 
printer automatically adjusts the temperature of the fuser when you change the paper type. Because 
of differences in paper construction and thickness, the adjustment made by the printer is not enough 
or is too much for all paper types. If the fuser temperature is too low, the toner will not properly bond 
to the paper. If the fuser is too hot, the paper can curl.
To adjust the fuser:
1. Identify the paper type loaded in the paper tray.
2. Make sure that the corresponding Paper Type is selected in the print driver Printing Preferences.
3. On your computer, click Start > All Programs > Xerox Office Printing > Phaser 6000/6010 > 
Printer Setting Utility.
4. Click the Printer Maintenance tab, then select Adjust Fuser from the list.
5. Click the arrow for the drop-down list to the right of the paper type to adjust.
6. Select the offset value to adjust the fuser for the selected paper type.
• Select a more positive value to increase the fuser temperature.
• Select a more negative value to decrease the fuser temperature.
7. Click Apply New Settings to change the setting.
8. Continue printing.
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