Xerox Phaser 6010N User Manual

							Troubleshooting
Phaser 6000/6010 Color Printer
User Guide41 Print job sent but the light of 
the Ready indicator is not 
blinking or on.
Phaser 6010 printer only: Is the Ethernet or USB interface cable 
disconnected?
Turn off the power and check the connection of the interface cable.
Phaser 6010 printer only. Is the protocol configured?
Check the port status of the interface. Make sure that the protocol settings 
are correctly configured in CentreWare
 Internet Services. For details, Help in 
CentreWare Internet Services.
Is the computer environment correctly set up?
Check the computer environment, such as the print driver.
Error indicator is on.
Phaser 6000 printer: Check the indicator error code in Phaser 6000 Printer 
Error Codes on page 38.
Phaser 6010 printer: Is there an error message displayed on the control 
panel?
Check the displayed message and correct the error.
Error indicator is blinking. An error has occurred that you cannot correct by yourself.
Record the displayed error message or error code, turn off the power and 
disconnect the power plug from the outlet. Go to the Xerox
® Support 
website at
•
Phaser 6000 go to: www.xerox.com/office/6000support
•
Phaser 6010 go to: www.xerox.com/office/6010support
Light of the Ready indicator is 
on and blinking but there is no 
print output.There are jobs remaining in the printer.
Cancel printing or force the remaining data to be printed.
To force the print job, press the OK button. To cancel the job, press the 
Cancel button.
Top section of printed 
document is missing. The top 
and side margins are incorrect.Are the paper tray guides in the correct positions?
Set the length guide and the width guides to the correct positions. For 
details, see Basic Printing in the Quick Use Guide.
Check that the paper size on the print driver or the control panel is correctly 
set. For details, see the online help for the print driver.
Condensation occurred inside 
the printer.Turn on the printer and leave it on for at least one hour to get rid of the 
condensation. If the problem continues, go to the Xerox
® Support website 
at:
•
Phaser 6000 go to: www.xerox.com/office/6000support
•
Phaser 6010 go to: www.xerox.com/office/6010support
SymptomReason/Solution
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
Phaser 6000/6010 Color Printer
User Guide 42Paper does not feed.
Paper jams.
Multiple sheets are fed. 
Paper is fed at an angle.
Paper is wrinkled.Is the paper correctly loaded?
Load the paper correctly. For labels or envelopes, fan them well to allow air 
to enter between each sheet before loading.
Is the paper damp?
The paper used is not suitable.
Load the correct type of paper. For details, see Basic Printing in the Quick 
Use Guide.
Is the Bypass Tray properly seated?
Make sure that the Bypass Tray is correctly positioned on the paper tray.
Is the printer placed on a flat location?
Place the printer on a stable, flat surface.
Are the paper tray guides set in the correct positions?
Set the guides to the correct positions. For details, see Loading Paper in the 
Quick Use Guide.
Paper is fed more than 1 sheet at a time.
Multiple feeding of paper can occur before the sheets of paper loaded in 
the tray are used up. Remove the paper, fan it, and load again. Replenish 
paper only when all the sheets of the loaded paper are used up.
Unusual noises. The printer is not level.
Reposition the printer on a flat, stable surface.
There is a foreign object inside the printer.
Turn off the printer and remove the foreign object. Go to the Xerox
® 
Support website at:
•
Phaser 6000 go to: www.xerox.com/office/6000support
•
Phaser 6010 go to: www.xerox.com/office/6010support
SymptomReason/Solution
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
Phaser 6000/6010 Color Printer
User Guide43
Print-Quality Problems
When the print quality is poor, select the closest symptom from the following table and see the 
corresponding solution to correct the problem. You can also print a demo page to more precisely 
determine the print-quality problem. For details, see Information Pages on page 32.
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
Phaser 6000/6010 Color Printer
User Guide 44
If the print quality does not improve after carrying out the appropriate action, contact Xerox® 
Customer Support or your reseller.
Notes: 
•To enhance print quality, toner cartridges for many models of equipment have been designed to 
cease functioning at a predetermined point.
•Grayscale images printed with the composite black setting count as color pages, because color 
consumables are used. Composite black is the default setting on most printers.
SymptomCauseSolution
Faded printouts/multiple colors 
fa d e d .The toner cartridges are not 
Xerox® toner cartridges.Verify that the toner cartridges meet 
specifications, and replace them if 
necessary.
The toner cartridges could be 
low and is due to be replaced.Use the Printer Setting Utility to confirm 
the amount of toner in each cartridge.
The Draft mode is on. Turn off Draft mode in the Advanced 
tab of the Printing Preferences of the 
print driver.
The paper being used is outside 
the recommended specification 
range.Replace the paper with a recommend 
size and type. For details, see Supported 
Paper in the Quick Use Guide.
The paper is damp. Replace the paper.
The Bias Transfer Roller (BTR) 
voltage is too low for the paper.Increase the BTR voltage. For details, see 
Adjusting the Bias Transfer Roller on 
page 59.
The paper selected in the print 
drivers does not match paper in 
the tray.In the print driver, check the Paper Type 
on the Paper/Output settings of the 
Printing Preferences.
The marking unit is old or 
damaged.For assistance, go to the Xerox
® Support 
website at
•
Phaser 6000 go to: 
www.xerox.com/office/6000support
•
Phaser 6010 go to: 
www.xerox.com/office/6010support
The high-voltage supply is 
defective.For assistance, go to the Xerox
® Support 
website at:
•
Phaser 6000 go to: 
www.xerox.com/office/6000support
•
Phaser 6010 go to: 
www.xerox.com/office/6010support
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
Phaser 6000/6010 Color Printer
User Guide45 Only one color is faded. Toner cartridge is empty or 
damaged.Check the condition of the toner 
cartridge and replace it if necessary.
Stray black dots or white areas 
(dropouts).The paper is outside the 
recommended specification 
range.Replace the paper with a recommended 
size and type, and confirm that your 
control panel/print driver settings are 
correct. For details, see Supported Paper 
in the Quick Use Guide.
The toner cartridges are not 
Xerox
® toner cartridges.Verify that the toner cartridges meet 
specifications and replace them if 
necessary.
• Vertical black or color 
streaks or multiple colored 
streaks or lines.
• Streaks in only one color.The toner cartridges are not 
Xerox
® toner cartridges.Verify that the toner cartridges meet 
specifications and replace them if 
necessary.
There is a problem with the 
toner cartridge for that color.Check the toner cartridge for damage 
and replace if necessary.
SymptomCauseSolution
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
Phaser 6000/6010 Color Printer
User Guide 46Recurring smudges. Dirt in the paper path. Print several blank sheets until the 
smudges disappear.
The paper is outside the 
recommended specification 
range.Replace the paper with a recommended 
size and type, and confirm that your 
control panel settings are correct. For 
details, see Supported Paper in the Quick 
Use Guide.
The marking unit or fuser is 
damaged.For assistance, go to the Xerox
® Support 
website at:
•
Phaser 6000 go to: 
www.xerox.com/office/6000support
•
Phaser 6010 go to: 
www.xerox.com/office/6010support
Toner smears when rubbed. The paper is damp. Replace the paper.
The paper is outside the 
recommended specification 
range, or the paper type setting 
is not correct.Replace the paper with a recommended 
size and type and then confirm that 
your print driver settings are correct. For 
details, see Supported Paper in the Quick 
Use Guide.
The toner cartridges are not 
Xerox
® toner cartridges.Verify that the toner cartridges meet 
specifications and replace if necessary.
The fuser temperature is not set 
properly for the media.Use the Printer Setting Utility to adjust 
the fuser temperature. For details see 
Adjusting the Fuser on page 60.
Printed pages are blank. Two or more sheets can be 
feeding at once.Remove the paper stack from the tray, 
fan it, then reinsert it.
The printer has failed. For assistance, go to the Xerox
® Support 
website at:
•
Phaser 6000 go to: 
www.xerox.com/office/6000support
•
Phaser 6010 go to: 
www.xerox.com/office/6010support
SymptomCauseSolution
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
Phaser 6000/6010 Color Printer
User Guide47 Hair-like marks appear in or 
around black half-tone printing. 
Shadows appear around areas 
of dense black printing.The paper was left unwrapped 
for a long time, especially in a 
dry environment.Replace the paper. For details, see 
Supported Paper in the Quick Use Guide.
The paper is outside the 
recommended specification 
range.Replace the paper with a recommended 
size and type and then confirm that 
your print driver settings are correct. For 
details, see Supported Paper in the Quick 
Use Guide.
The marking unit is old or 
damaged.For assistance, go to the Xerox
® Support 
website at:
•
Phaser 6000 go to: 
www.xerox.com/office/6000support
•
Phaser 6010 go to: 
www.xerox.com/office/6010support
Color around the edge of 
printing is incorrect.The color registration is 
incorrect.Adjust the color registration. For details, 
see Color Registration on page 53.
Colored dots are printed at 
regular intervals.The imaging unit is dirty. For assistance, go to the Xerox
® Support 
website at:
•
Phaser 6000 go to: 
www.xerox.com/office/6000support
•
Phaser 6010 go to: 
www.xerox.com/office/6010support
Partial blanks, creased paper, or 
blotted printing.The paper is damp. Replace the paper.
The paper is outside the 
recommended specification 
range.Replace the paper with a recommended 
size and type. For details, see Supported 
Paper in the Quick Use Guide.
The marking unit or the fuser is 
not installed correctly.For assistance, go to the Xerox
® Support 
website at:
•
Phaser 6000 go to: 
www.xerox.com/office/6000support
•
Phaser 6010 go to: 
www.xerox.com/office/6010support
The toner cartridges are not 
Xerox
® toner cartridges.Verify that the toner cartridges meet 
specifications and replace if necessary. 
Condensation inside the printer 
causes partial blanks or creased 
paper.Turn on the printer and leave it on for at 
least one hour to get rid of the 
condensation. If the problems still occur, 
go to the Xerox
® Support website at:
•
Phaser 6000 go to: 
www.xerox.com/office/6000support
•
Phaser 6010 go to: 
www.xerox.com/office/6010support
SymptomCauseSolution
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
Phaser 6000/6010 Color Printer
User Guide 48Vertical blanks. The LED window is dirty. Clean the LED windows. For details, see 
Cleaning the LED Windows on page 49.
The toner cartridges are not 
Xerox
® toner cartridges.Verify that the toner cartridges meet 
specifications and replace if necessary.
Slanted printing. The paper guides in the trays 
are not set correctly.Reset the paper tray guides. For details, 
see Basic Printing in the Quick Use 
Guide.
Horizontal bands at regular 
intervals.The printer is damaged and is 
malfunctioning.For assistance, go to the Xerox
® Support 
website at:
•
Phaser 6000 go to: 
www.xerox.com/office/6000support
•
Phaser 6010 go to: 
www.xerox.com/office/6010support
Colors are blurry or there is 
white area around objects.Color-to-color alignment is not 
correct.Perform an automatic color registration 
adjustment. For details, see Color 
Registration on page 53.
SymptomCauseSolution
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
Phaser 6000/6010 Color Printer
User Guide49
Cleaning the LED Windows
If prints have voids or light streaks through one or more colors, use the following instructions to clean 
the LED windows.
Note: Do not use warm water or cleaning solvents to remove toner from your skin or clothing. 
Warm water sets the toner and makes it difficult to remove. If toner gets on your skin or clothing, 
brush it off, blow it off, or wash it off with cold water and mild soap.
1. Spread some paper at the right side of the printer to catch loose toner.
2. Open the toner access cover.
3. Pinch the toner cartridge release lever upward, as shown in the illustration. CAUTION: Do not expose the inside of the printer to strong light. Minimize 
exposure to light in general to five minutes or less if possible.
p60xx_003
                           p60xx_004 
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
Phaser 6000/6010 Color Printer
User Guide 50
4. Pull out the toner cartridge and set it on the paper with the label side down to prevent spillage.
5. Remove the other three cartridges in the same way.
6. Pull out the cleaning rod and remove it from the printer.
7. Insert the cleaning rod into the hole beside the arrow in the first toner slot.
p60xx_005
p60xx_006
p60xx_007
Downloaded From ManualsPrinter.com Manuals