Xerox Phaser 3435DN User Manual

8.4   
3Remove the new print cartridge from its bag.
Caution
Do not use sharp objects, such as a knife or scissors, to open 
the print cartridge package. They might scratch the drum of 
the cartridge.
4Remove the packing tape and roll the cartridge 5 or 6 items to 
distribute the toner.
Thoroughly roll the cartridge to assure maximum copies per 
cartridge. Save the box and the plastic bag for shipping.
Cautions
• If toner gets on your clothing, wipe it off with a dry cloth and 
wash clothing in cold...

9.1   
9 Troubleshooting
This chapter provides helpful information for what to do if you encounter 
an error while using your printer. 
This chapter includes:
• Clearing paper jams
• Troubleshooting checklist
• Understanding display messages
• Print cartridge-related messages
• Solving general printing problems
• Solving print quality problems
• Common Windows problems
• Common PostScript problems
• Common Linux problems
• Common Macintosh problems
Clearing paper jams
Note
When removing paper that is...

9.2   
2Remove the jammed paper by gently pulling it straight out. Make 
sure that all of the paper is properly aligned in the tray 1.
If the paper does not move when you pull, or if you do not see the 
paper in this area, check the fuser area around the print cartridge. 
See page 9.3.
3Insert the tray 1 into the printer until it snaps into place. Printing 
automatically resumes.
In the optional tray 2
1Pull the optional tray 2 open.
2Remove the jammed paper from the printer.
If the paper does not move...

9.3   
Around the print cartridge
Note
The fuser area is hot. Take care when removing paper from the 
printer.
1Open the front cover and pull the print cartridge out.
2Remove the jammed paper by gently pulling it straight out.
3Replace the print cartridge and close the front cover. Printing 
automatically resumes.
In the paper exit area
1Open and close the front cover. The jammed paper is automatically 
ejected from the printer. 
2Gently pull the paper out of the output tray.
If you do not see the jammed...

9.4   
5Release the blue strap, the rear cover stopper, and fully open the 
rear cover, as shown. 
6Unfold the duplex guide fully.
7While pushing the fuser lever to the right, open the fuser door.
1rear cover stopper
2rear cover2
1
1duplex guide
1
1fuser lever
2fuser door218Pull the jammed paper out.
If the jammed paper does not move when you pull, push the 
pressure lever on each side down to loose the paper, and then 
remove it.
9Return the lever, door, stopper, and guide to their original position....

9.5   
2Remove the jammed paper from the duplex unit.
If the paper does not come out with the duplex unit, remove the 
paper from the bottom of the printer.
Duplex jam 1
1Open the rear cover.
2Unfold the duplex guide fully.
1
1duplex guide
3Pull the jammed paper out.
Tips for avoiding paper jams
By selecting the correct media types, most paper jams can be avoided. 
When a paper jam occurs, follow the steps outlined on page 9.1. 
•  Follow the procedures on page 5.5. Ensure that the adjustable guides 
are...

9.6   
Troubleshooting checklist
If the printer is not working properly, consult the following checklist. If the 
printer does not pass a step, follow the corresponding troubleshooting 
suggestions.
ConditionSuggested solutions
Make sure that the 
Status LED on the 
control panel lights 
green and Ready is 
shown on the 
display. • If the Status LED is off, check the power 
cord connection. Check the power switch. 
Check the power source by plugging the 
power cord into another outlet.
• If the Status...

9.7   
LSU Motor Error
Cycle PowerA problem has 
occurred in the LSU 
(Laser Scanning 
Unit).Unplug the power 
cord and plug it back 
inches. If the 
problem persists, 
please call for 
service.
Main Motor 
LockedThere is a problem 
in the main motor.Open and then close 
the front cover.
Open Heat Error
Cycle PowerThere is a problem 
in the fuser unit.Unplug the power 
cord and plug it back 
in. If the problem 
persists, please call 
for service.
Over Heat Error
Cycle PowerThere is a problem 
in the...

9.8   
Print cartridge-related messages
MessageMeaningSuggested solutions
Install 
TonerThe print cartridge is installed 
improperly, or not installed.Reinstall the  print cartridge two or three times. If the problem persists, the print cartridge is 
not being detected. Please contact the service representatives.
Invalid 
TonerThe print cartridge you have 
installed is not for your printer.Install a Xerox-genuine print cartridge, designed for your printer.
Toner LowThe print cartridge is almost...

9.9   
Solving general printing problems
For problems with the operation of your printer, refer to the table for 
suggested solutions.
ConditionPossible causeSuggested solutions
The printer 
does not 
print.The printer is not 
receiving power.Check the power cord 
connections. Check the power 
switch and the power source.
The printer is not 
selected as the 
default printer.Select  
Xerox Phaser 3435 as 
your default printer.
The printer cover 
is not closed.Close the printer cover.
Paper is jammed....