Xerox DocuPrint 255DN User Manual

Upgrading the Printer Software
Chapter 4: Maintaining the Printer
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If you have problems:
If the printer never goes to “Processing” check the status 
of the job in the queue. If the job is in the queue and 
Active, but not being sent to the printer, power the printer 
off and on. See if the job is then sent to the printer.
In addition consult the section “General Troubleshooting” 
(page 4-32).
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Upgrading the Printer Software
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vDocuPrint NC60 System Administrator Guide
Procedure EMACINTOSH – XEROX PRINTER UTILITY 
Once the upgrade process has begun do not power 
off your printer!
1Print a Configuration Sheet and a Diagnostics Page. 
Keep these pages for future reference. For directions on 
doing this, refer to Table 1.20 on page 1-101.
2Launch the Xerox Printer Utility.
3Select the NC60 printer to upgrade in PostScript Printers 
list. 
4Select Send. 
5Locate the upgrade file.
6Select Open to...

Upgrading the Printer Software
Chapter 4: Maintaining the Printer
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Procedure FUpgrade Procedure via Internet Services
Once the upgrade process has begun do not power 
off your printer!
1Print a Configuration Sheet and a Diagnostics Page. 
Keep these pages for future reference. For directions on 
doing this, refer to Table 1.20 on page 1-101. 
2Launch your web browser and connect to the printer URL 
(typically http://ipaddress).
3Select the Print page to get to the File Download dialog. 
4In the...

Upgrading the Printer Software
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vDocuPrint NC60 System Administrator Guide
If you have problems:
• If having problems with time-outs when sending the 
file using a proxy server try turning off the proxy 
server and sending the file again. Alternatively, the 
printer IP address can be entered individually as an 
address for which a proxy should not be used. 
• Check your browser version to be sure your are using 
the correct version. The upgrade procedure requires 
Netscape 3.0 or later or Internet...

Upgrading the Printer Software
Chapter 4: Maintaining the Printer
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Procedure GMail Send
Once the upgrade process has begun do not power 
off your printer!
If your printer is set up to receive mail (see “CentreWare 
Internet Services” on page 2-4), send the upgrade file as an 
attachemtnt to a mail note addressed to the printer’s mail 
address. The upgrade should take less than ten minutes.
If your mail system limits the size of attached files, it is 
possible that some of the file may get truncated....

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vDocuPrint NC60 System Administrator Guide
General
Tr o u b l e s h o o t i n gSome of the individual printer upgrade methods will have 
their own trouble shooting sections. This section is to 
address general problems.
If the printer controller upgrade has failed, you will not 
receive an error page. Check the following and try the 
upgrade again:
1Make sure you are using the correct upgrade file for your 
printer controller. It should be a *.xfc file, not an *.xfn...

Upgrading the Printer Software
Chapter 4: Maintaining the Printer
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6Power off and on. Send the file again using the same 
method.
7Power off and on. Send the file using an alternative 
method as indicated in the chart. 
8If the printer appears to be hung in “Processing” after 
sending the upgrade file (with the “Processing” message 
on the Control Panel for at least 15 minutes) either 
contact your Xerox Customer Support Center for 
assistance, or power off and on the printer. If the printer 
powers...

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Chapter 5: Troubleshooting
v5-1
TroubleshootingC h a p t e r 5
Control Panel Messages  .....................................................  5-2
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Control Panel Messages
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vDocuPrint NC60 System Administrator Guide
Control Panel Messages
Listed in Table 5.1 are Control Panel messages that either:
• Cause the printer to stop printing.
• Require the user to call for service. 
Also included in Table 5.1 are common, non-error 
messages you are likely to see. The messages are listed in 
alphabetical order.
Table 5.1 Control Panel Messages and Corrective Actions
MessageExplanation/Required Action
C1-CHECK TRAY 1
Tray 1 is misinstalled or not installed...