Xerox ColorQube 9303 User Manual

General Care
ColorQube™ 9301/9302/9303
General Care and Troubleshooting311
Each ink loader has an ink low sensor which is activated when approximately 2 usable ink sticks remain. 
The device will stop printing when the ink loader has about one-third of an ink stick remaining in any 
color. A message notifies you when it is time to order ink, if the ink is low and when the ink has run out.
A ink loader cover sensor detects when the ink cover is opened, the touch screen displays the status of 
the ink...

General Care
ColorQube™ 9301/9302/9303
General Care and Troubleshooting 312
Detailed instructions are provided on the touch screen. Follow the instructions and labels provided 
when replacing the staple cartridge.
Office and High Volume Finisher Staple Cartridge:
1. Open the finisher door.
2. If using the Office Finisher, rotate the 
staple access handle (a green cog) 
clockwise until the staple unit is 
accessible.
3. Unlatch the staple cartridge using the 
light colored catch and remove the 
used...

General Care
ColorQube™ 9301/9302/9303
General Care and Troubleshooting313
The waste tray will need to be emptied approximately 4 times per year or more depending on usage.
CAUTION:If you remove the waste ink tray you must always empty it before replacing it.
Emptying the Hole Punch Waste Container
The hole punch waste container is a catch 
tray that collects the waste punched 
paper. Your device will prompt you when 
the hole punch waste container needs 
emptying.
Detail instructions are provided on the...

General Care
ColorQube™ 9301/9302/9303
General Care and Troubleshooting 314
Cleaning Tasks
WARNING:When cleaning the device do NOT use organic or strong chemical solvents or aerosol 
cleaners. Do NOT pour fluids directly onto any area. Use supplies and cleaning materials only as 
directed in this documentation. Keep all cleaning materials out of the reach of children.
WARNING:Do not use pressurised air-spray cleaning aids on or in this equipment. Some 
pressurised air-spray containers contain explosive...

Troubleshooting
ColorQube™ 9301/9302/9303
General Care and Troubleshooting315
Troubleshooting
Defining the Problem
This section contains problem-solving procedures to help you locate and resolve a problem.
Some problems can be resolved by rebooting your device. Refer to Power Options on page 308 for 
instructions about power procedures.
If rebooting the device does not resolve the problem, use the instructions contained in this guide to 
identify and solve the problem. If you still cannot fix the...

Troubleshooting
ColorQube™ 9301/9302/9303
General Care and Troubleshooting 316
•Reset Fault this can be cleared by powering the device off then on again.
Status Messages
Status Messages are informal messages that do not impact the device from functioning properly. 
There are two categories of Status Messages:
•Warning Messages are informational and usually have to do with replacing consumables. The 
messages warn the local user of impending problems, or actions, that need to be taken to avoid a 
fault...

Troubleshooting
ColorQube™ 9301/9302/9303
General Care and Troubleshooting317
Fault Logs
Fault information can be accessed using 
the Machine Status button.
Machine Status provides information 
about the device, the status of the paper 
trays, consumables and any current faults. 
Usage counters are also available.
The Fa u l t s tab displays fault listings and 
the device error logs.
The faults are separated into Current 
Fa u l t s, Current Messages and Fa u l t  
History.
Current Faults
This option...

Troubleshooting
ColorQube™ 9301/9302/9303
General Care and Troubleshooting 318
Fault History
The Fault History is a log of the last 20 faults occurring on the device. The fault code associated with 
each fault and the date and time a fault occurred is displayed. It also displays the device image count 
at the time each fault occurred and any relevant paper or document size information.
Paper Problems
The device has designated misfeed clearance areas. If a misfeed occurs, a message and clearance...

Troubleshooting
ColorQube™ 9301/9302/9303
General Care and Troubleshooting319
• If the paper curls excessively, flip the paper over in the applicable paper tray.
• Check the correct paper size has been selected for the paper loaded in the tray.
• To correct stapling problems, use less than 50 sheets of paper if the paper is heavier than 80 gsm 
(20 lb).
• Check that the Hole Punch Waste Container is not full. The container collects waste from the hole 
punch. Refer to Emptying the Hole Punch Waste...

Troubleshooting
ColorQube™ 9301/9302/9303
General Care and Troubleshooting 320
• Check that your originals are within specification and that the loaded originals do not cover the 
maximum fill line on the document feeder guides. Refer to www.xerox.com for specifications 
information.
Image Quality Problems
Additional options for correcting image 
quality problems are available in To o l s. 
They provide various tests to check the 
functionality of the system and identify 
performance levels.
•Press the...