Xerox ColorQube 8570DN User Manual

							Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide151
5. Close the exit door.
6. If you did not find paper in the previous steps, check the front door. For details, see Jam at Front 
Door A on page 151.
7. If you did not find jammed paper in the previous steps, check the rest of the trays starting with 
Tray 2. For details, see Jam at Tray 2 on page 153, and Jam at Trays 3, 4, or 5 on page 158.
Jam at Front Door A
To clear a jam at the front door:
1. Pull up the latch on the front of the printer to open front door A.
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							Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide 152
2. Lift up the paper guide behind the front door until it snaps into the up position, then gently pull 
out any jammed paper.
3. Check for any paper that might have misfed from a lower tray. If you find any, gently pull it up and 
out in the direction indicated by the arrow shown in the following illustration. Confirm that all 
paper fragments have been removed. Lower the paper guide.
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							Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide153
4. Close the front door.
5. If you did not find paper in the previous steps, check exit door B. For details, see Jam at Exit Door 
B on page 149.
6. If you did not find jammed paper in the previous steps and the control panel indicates there is still 
jammed paper, check Tray 2 and any optional lower trays. For details, see Jam at Tray 2 on 
page 153, and Jam at Trays 3, 4, or 5 on page 158.
Jam at Tray 2
Note:Use only paper of the approved type, weight, and size for the tray being used. Print custom-
size paper from Tray 1 only.
To clear a jam from Tray 2:
1. Pull the tray completely out of the printer.
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							Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide 154
2. Remove the top sheet from the tray.
3. Verify that the paper is loaded correctly in the tray. Adjust the length and width paper guides:
a.Length guide: Press the sides, then slide the guide until the arrow on the guide points to the 
appropriate paper size imprinted on the bottom of the tray. When properly positioned, the 
guide clicks into place.
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							Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide155
b.Width guides: Slide the width guides until the arrows on the guides point to the appropriate 
paper size labeled on the bottom of the tray. When properly positioned, the guides click into 
place.
Note:When the paper guides are correctly adjusted, there may be a small space between the 
paper and the guides.
4. Check the tray slot for jammed paper that may be hanging down from the top of the slot.
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							Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide 156
5. If you find hanging paper, do not pull it out; instead, do the following:
a. Open front door A.
b. Remove the jammed paper by gently pulling it up and out. Confirm that all paper fragments 
have been removed.
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							Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide157
c. Close front door A.
6. Insert the tray back into the tray slot and push it completely into the printer.
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							Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide 158
Jam at Trays 3, 4, or 5
Note:Use only paper of the approved type, weight, and size for the tray being used. Print custom-
size paper from Tray 1 only.
To clear a jam from Trays 3–5:
1. Pull the tray completely out of the printer.
2. Remove the top sheet from the tray.
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							Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide159
3. Verify that the paper is loaded correctly in the tray. Adjust the length and width paper guides:
a.Length guide: Press the sides, then slide the guide until the arrow on the guide points to the 
appropriate paper size imprinted on the bottom of the tray. When properly positioned, the 
guide clicks into place.
b.Width guides: Slide the width guides until the arrows on the guides point to the appropriate 
paper size labeled on the bottom of the tray. When properly positioned, the guides click into 
place.
Note:When the paper guides are correctly adjusted, there may be a small space between the 
paper and the guides.
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							Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide 160
4. Check the tray slot for jammed paper that may be hanging down from the top of the slot.
5. If there is jammed paper hanging from the top of the tray slot, pull the tray above it completely 
out of the printer. You should be able to see the top of the paper emerging from the base of the 
tray above. Grasp the paper with both hands and gently pull it up and out of the printer.
6. Confirm that all paper fragments have been removed.
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