Xerox ColorQube 8570DN User Manual

							Maintenance
ColorQube 8570/8870 Color Printer
User Guide141
Turning Off the Printer
1. Press the power switch located behind I/O door E on the rear right side of the printer to turn it off.
2. Within 10 seconds after turning off the printer, select Shutdown for Moving Printer on the 
control panel.
3. Wait for the printer to complete the cool-down period for the ink to solidify. The printer shuts 
down when it is cool enough to move.
4. Unplug the printer after the cool-down cycle is complete.
Note:Do not unplug the printer until the power-down and cooling sequence completes.
Packing the Printer
Repack the printer using the original packing material and boxes or a Xerox repackaging kit. Additional 
instructions for repacking the printer are provided in the repackaging kit. If you do not have all the 
original packaging, or are unable to repackage the printer, refer to the support website for information 
on contacting the support call center or contact your local Xerox reseller.
CAUTION:Damage to the printer resulting from improper moving, or failure to repackage the 
printer properly for shipment, is not covered by the warranty, service agreement, or Total 
Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and 
Canada. Coverage may vary outside these areas; please contact your local representative for 
details.
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							Maintenance
ColorQube 8570/8870 Color Printer
User Guide 142
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							ColorQube 8570/8870 Color Printer
User Guide143
6Troubleshooting
This chapter includes:
•General Troubleshooting on page 144
•Paper Jams on page 149
•Print-Quality Problems on page 164
•Getting Help on page 175
See also: 
Safety on page 9
Troubleshooting video tutorials for your printer at:
ColorQube 8570 printer: www.xerox.com/office/CQ8570docs
ColorQube 8870 printer: www.xerox.com/office/CQ8870docs
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							Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide 144
General Troubleshooting
This section includes:
•Restarting the Printer on page 144
•Printer is Powered On But There is No Power on page 145
•Cannot Print to the Printer with a Network Connection on page 145
•Cannot Print to the Printer with a USB Connection on page 146
•Printing Takes Too Long on page 146
•Printer is Making Unusual Noises on page 147
•Date and Time are Incorrect on page 147
•Automatic 2-Sided Printing Prints 1-Sided on page 147
This section contains procedures to help you locate and resolve general problems with the printer.
Restarting the Printer
Some problems can be resolved by simply restarting the printer.
To restart the printer using the Restart feature:
1. On the printer control panel, select Shut Down and then press OK.
2. Select Restart Printer > OK.
3. Select Restart the printer NOW? > OK.
To restart the printer using Standard Shutdown:
1. Close the printer doors.
2. Turn off the printer using the power switch located at the back right side of the printer.
3. Within 10 seconds after turning off the printer, select Standard Shutdown on the printer control 
panel.
4. After the power down process completes, wait 30 seconds, then turn the power switch to On.
If the problem is not resolved by restarting the printer, or shutting down the printer and waiting 30 
seconds and then turning the printer back on, refer to the table in this chapter that best describes the 
problem. For more solutions, search the Online Support Assistant for information about the problem 
you are having.
• ColorQube 8570 printer: www.xerox.com/office/CQ8570support
• ColorQube 8870 printer: www.xerox.com/office/CQ8870support
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							Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide145
Printer is Powered On But There is No Power
CAUTION:Plug the three-wire cord (with grounding prong) directly into a grounded AC outlet 
only. Do not use a power strip. If necessary, contact a licensed electrician to install a properly 
grounded outlet.
Cannot Print to the Printer with a Network Connection
Connectivity problems can prevent you from being able to print to the printer.
Probable CauseSolution
The power cord is not correctly plugged into the 
outlet.Turn off the printer, unplug it, wait 30 seconds, then 
plug the power cord securely into the outlet. Turn the 
printer on.
Something is wrong with the outlet the printer is 
connected to.Plug another electrical appliance into the outlet and 
see whether it operates properly. If it does not, try a 
different outlet.
The printer is connected to an outlet with a voltage or 
frequency that does not match the printer 
specifications.Use a power source with the specifications listed in 
Electrical Specifications on page 182.
Probable CauseSolutions
The IP address the printer driver is using is not the 
one currently assigned to the printer.
Note:If your printer is assigned an IP address 
dynamically, your printer’s IP address may change 
periodically even after you have installed the printer 
driver.1. Determine the IP address your printer is currently 
using. For details, see Finding the Printer’s IP 
Address on page 40.
2. Verify that the printer port is configured to the 
same IP address or DNS name the printer is 
using.
3. If necessary, configure the port to use the correct 
IP address or DNS name.
4. To prevent the IP address from changing in the 
future, you can do any of the following that 
apply:
• Assign a static IP address to the printer. For 
details, see Manually Assigning the IPv4 Address 
on page 33, or Manually Assigning an IPv6 
Address on page 37, whichever applies.
• Use a DNS server that allows you to specify a 
name for the printer and then point the printer 
driver to the name instead of the IP address. 
Consult the system administrator for details.
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							Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide 146
Cannot Print to the Printer with a USB Connection
Printing Takes Too Long
Probable CauseSolutions
The USB cable is connected to a hub or adapter. Disconnect the USB cable from the hub or adapter 
and connect it directly from the computer to the 
printer.
The printer’s USB Port setting is not enabled. Enable the printer’s USB port:
1. On the printer control panel, select Printer Setup 
and then press the OK button.
2. Select Connection Setup > OK.
3. Select USB Setup > OK.
4. Select USB Port. If it is set to Off press the OK 
button to set it to On.
The wrong kind of cable is being used, or the cable is 
too long.Use an A/B USB 2.0 cable. The length of the USB 
cable should not exceed 5 meters (16.4 feet). For 
details, see the Installation Guide that came 
packaged with your printer.
The USB cable is defective or damaged. Connect the USB cable to another computer that is 
working properly and then try to print a document 
from that computer. If the document does not print, 
the USB cable may be defective or damaged. Replace 
the USB cable with one that works.
Probable CauseSolutions
The printer is set to a slower printing mode, for 
example, for printing on heavyweight stock or 
transparencies.It takes more time to print on certain types of special 
media. Make sure that the media type is set properly 
in the driver and at the printer control panel.
The printer is in Power Saver mode. Wait. It takes time for printing to start in when the 
printer is coming out of Power Saver mode.
The way the printer was installed on the network may 
be an issue.Determine if a print spooler or a computer sharing 
the printer is buffering all print jobs and then 
spooling them to the printer; this can slow print 
speeds. To test the printer's print speed, print some 
internal pages such as the Menu Map. If they print at 
the printer's rated speed you may have a network or 
printer installation issue.
The print-quality speed is Photo. No action needed. Printing using Photo print-quality 
takes longer.
The job is very complex. Wait. No action needed.
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							Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide147
Printer is Making Unusual Noises
Note:The printer will make a variety of noises during its power up procedure. These noises will 
consist of different clicking, beeping, and whirring noises. These should be considered normal 
operation if they happen during power up or cleaning and not during printing.
Date and Time are Incorrect
Automatic 2-Sided Printing Prints 1-Sided
Probable CauseSolutions
One of the trays is not installed correctly. Open and close the tray you are printing from.
The printer makes a buzzing, grinding sound during 
the print process when the Paper Tray 1 roller is out of 
position.Open and close the tray or the front door to reset the 
roller position and eliminate the noise.
Probable CauseSolutions
You have not set the correct date and time. Set the correct Date and Time on the printer control 
panel:
1. On the printer control panel, select Printer Setup 
and then press the OK button.
2. Select Printer Controls > OK.
3. Select Date and Time > OK.
4. Follow the instructions on the control panel.
Note:You can also set the date and time in 
CentreWare IS.
Probable CauseSolutions
Two-sided printing was selected at the control panel 
but not selected in the printer driver at the time of 
printing.Select 2-sided printing in the printer driver before 
sending the print job.
The correct paper size and type were not selected at 
the control panel when the tray being used was 
loaded with paper.1. Remove the paper from the tray.
2. Reload the paper into the tray.
3. Adjust the paper guides to that they just touch 
the edges of the paper stack.
4. Verify that the correct paper type and size is 
displayed on the control panel menu. If it is not, 
correct it. For details, see Loading Media on 
page 56.
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							Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide 148Paper being used is not supported by the automatic 
2-sided printing feature.Use only media approved for automatic 2-sided 
printing. For details, see Automatic 2-Sided Printing 
Guidelines on page 93.
Your printer model does not support automatic 
2-sided printing.Print using manual 2-sided printing. For details, see 
Printing a 2-Sided Document Manually on page 95.
Probable CauseSolutions
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							Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide149
Paper Jams
This section includes:
•Clearing Paper Jams on page 149
•Minimizing Paper Jams on page 162
•Troubleshooting Paper Jams on page 162
Clearing Paper Jams
This section includes:
•Jam at Exit Door B on page 149
•Jam at Front Door A on page 151
•Jam at Tray 2 on page 153
•Jam at Trays 3, 4, or 5 on page 158
See also: 
Operational Safety on page 12
Printer Symbols on page 15
Jam at Exit Door B
To clear a jam at the exit:
1. Open exit door B.
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							Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide 150
2. Pull the jammed paper slowly out of the printer. Confirm that all paper fragments have been 
removed.
3. If you did not find paper in step 2, lift up the paper guides.
4. Remove any jammed paper.
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