Xerox ColorQube 8570DN User Manual

Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide171
PA N TO N E  C o l o r s  D o  N o t  M a t c h
Probable CausesSolutions
The colors printed on the document do not match the 
ColorQube 8570/8870 printer PANTONE color chart.To match the document colors to the color chart:
• If the application software allows you to select a 
printer PPD file for printing a document, make 
sure the ColorQube 8570/8870 printer PPD is 
selected. The PANTONE colors in the printer are 
calibrated for the...

Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide 172
Removing Print Smears
This cleaning procedure eliminates ink smears on prints.
1. On the printer control panel, select Tro u b l e s h o o t i n g and then press the OK button.
2. Select Print Quality Problems > OK.
3. Select Remove Print Smears > OK.
The printer prints several blank cleaning sheets as it goes through the cleaning process.
Eliminating Light Stripes
This procedure cleans the print head.
Notes:
•Do not perform the advanced...

Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide173
Printing the Light Stripes Test Page
The Light Stripes Test page helps you identify ink jet problems.
1. On the printer control panel, select Tro u b l e s h o o t i n g and then press the OK button.
2. Select Print Quality Problems > OK.
3. Select Eliminate Light Stripes > OK.
4. Select Light Stripes Test > OK.
Substituting an Ink Jet
This section includes:
•Enabling Jet Substitution Mode on page 173
•Disabling Jet Substitution Mode on page...

Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide 174
7. Select the number of the weak or missing jet (1 to 309) and then press OK to confirm the 
selection.
Note:If you need to substitute more jets, select Save Change and Select Another Jet and repeat 
steps 6 and 7.
8. Select Save Change and Exit > OK to complete the procedure.
Disabling Jet Substitution Mode
1. On the printer control panel, select Tro u b l e s h o o t i n g and then press the OK button.
2. Select Print Quality Problems >...

Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide175
Getting Help
This section includes:
•Control Panel Messages on page 175
•PrintingScout Alerts on page 176
•Online Support Assistant on page 176
•We b L i nk s on page 176
Xerox provides several automatic diagnostic utilities to help you produce and maintain print quality.
See also: 
Xerox Support Centre on page 28
Control Panel Messages
The printer control panel provides information and troubleshooting help. When an error or warning...

Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide 176
PrintingScout Alerts
PrintingScout is a utility installed with your Xerox printer driver. It automatically checks the printer 
status when you send a print job. If the printer is unable to print your job, PrintingScout automatically 
displays an alert on your computer screen to let you know that the printer needs attention. In the 
PrintingScout dialog box, click the alert to view instructions explaining how to fix the problem.
Online...