Xerox ColorQube 8570DN User Manual

Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide161
7. Replace all feeder trays and push each one completely into the printer.
8X70-147
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Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide 162
Minimizing Paper Jams
This section provides information to help you minimize paper jams.
Make sure to:
• Use only supported media. For more information see Supported Media on page 53.
• Set the tray settings on the control panel to the loaded media size and type.
• Load the media flat, especially on the leading edge.
• Install the printer on a hard, flat, level surface.
• Store media in a dry location.
• Remove transparencies from the...

Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide163
Paper Jam Message Stays On
Media Misfeeds
The paper is moist from humidity. Remove the damp paper from the tray and insert 
new, dry media into the tray.
Too much static electricity is present. Try a new ream of paper. Do not fan transparencies.
Probable CausesSolutions
Some paper remains jammed in the printer. Recheck the paper path and make sure that you have 
removed all of the jammed paper, including any 
small pieces that may have...

Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide 164
Print-Quality Problems
This section includes:
•Controlling the Quality of Your Prints on page 164
•Printing the Troubleshooting Print Quality Page on page 164
•Selecting a Print-Quality Mode on page 165
•Adjusting Color on page 166
•Troubleshooting Print-Quality Problems on page 168
•Removing Print Smears on page 172
•Eliminating Light Stripes on page 172
•Substituting an Ink Jet on page 173
Your ColorQube 8570/8870 printer is designed to...

Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide165
To print the Troubleshooting Print Quality page in CentreWare IS:
1. Launch your Web browser and type your printer’s IP address into the browser Address field.
2. At the CentreWare IS page, click the Support button or tab.
3. In the navigation pane on the left, expand the Troubleshooting folder.
4. Click the Troubleshooting Pages link.
5. Select Troubleshooting Print Quality and then click the button below the list of pages.
See also:...

Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide 166
To set the PostScript driver print-quality mode from the printer control panel:
1. Select Printer Setup and then press the OK button.
2. Select PostScript Setup > OK.
3. Select Print-Quality Mode > OK.
4. Select the desired mode and press OK.
PCL Driver
Set the print-quality mode for the PCL driver on the printer control panel or from CentreWare IS.
To set the PCL driver print-quality mode from the printer control panel:
1. Select Printer...

Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide167
4. Select the desired type of color correction.
Note:For an explanation of each color correction type, print the Troubleshooting Print-Quality 
page and refer to the Color Adjustments section. For details, see Printing the Troubleshooting Print 
Quality Page on page 164. You can also view a description of each correction type at the control 
panel by pressing the Help (?) button on the control panel while in the Color Correction menu.
5....

Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide 168
Troubleshooting Print-Quality Problems
This section includes:
•Nothing Prints or Pages are Blank on page 168
•Ink or Debris on the Page on page 168
•Predominant Light Stripes (Ink Missing from Print) on page 169
•Random Light Stripes on page 169
•Image Prints Too Light or Too Dark on page 170
•Transparency Images are Too Light or Too Dark on page 170
•Colors are Off or Wrong on page 170
•PANTONE Colors Do Not Match on page 171
Nothing...

Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide169
Predominant Light Stripes (Ink Missing from Print)
Random Light Stripes
Probable CausesSolutions
There is dirt or debris in the exit door area. Open the exit door and remove debris from the 
paper-exit area. For details, see Cleaning the Paper 
Release Blade on page 121.
The printhead needs to be cleaned. Run the Eliminate Light Stripes procedure. For details, 
see Eliminating Light Stripes on page 172.
Probable CausesSolutions
One of the...

Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide 170
Image Prints Too Light or Too Dark
Transparency Images are Too Light or Too Dark
Colors are Off or Wrong
Probable CausesSolutions
The selected print-quality mode is not ideal for the 
print job.Select the print-quality mode that best matches the 
print job. For details, see Selecting a Print-Quality 
Mode on page 165.
The media type is set incorrectly in the printer driver 
or on the printer control panel.When printing envelopes, labels,...