Xerox ColorQube 8570DN User Manual

Maintenance
ColorQube 8570/8870 Color Printer
User Guide141
Turning Off the Printer
1. Press the power switch located behind I/O door E on the rear right side of the printer to turn it off.
2. Within 10 seconds after turning off the printer, select Shutdown for Moving Printer on the 
control panel.
3. Wait for the printer to complete the cool-down period for the ink to solidify. The printer shuts 
down when it is cool enough to move.
4. Unplug the printer after the cool-down cycle is complete.
Note:Do...

Maintenance
ColorQube 8570/8870 Color Printer
User Guide 142
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ColorQube 8570/8870 Color Printer
User Guide143
6Troubleshooting
This chapter includes:
•General Troubleshooting on page 144
•Paper Jams on page 149
•Print-Quality Problems on page 164
•Getting Help on page 175
See also: 
Safety on page 9
Troubleshooting video tutorials for your printer at:
ColorQube 8570 printer: www.xerox.com/office/CQ8570docs
ColorQube 8870 printer: www.xerox.com/office/CQ8870docs
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Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide 144
General Troubleshooting
This section includes:
•Restarting the Printer on page 144
•Printer is Powered On But There is No Power on page 145
•Cannot Print to the Printer with a Network Connection on page 145
•Cannot Print to the Printer with a USB Connection on page 146
•Printing Takes Too Long on page 146
•Printer is Making Unusual Noises on page 147
•Date and Time are Incorrect on page 147
•Automatic 2-Sided Printing Prints 1-Sided on page...

Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide145
Printer is Powered On But There is No Power
CAUTION:Plug the three-wire cord (with grounding prong) directly into a grounded AC outlet 
only. Do not use a power strip. If necessary, contact a licensed electrician to install a properly 
grounded outlet.
Cannot Print to the Printer with a Network Connection
Connectivity problems can prevent you from being able to print to the printer.
Probable CauseSolution
The power cord is not correctly...

Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide 146
Cannot Print to the Printer with a USB Connection
Printing Takes Too Long
Probable CauseSolutions
The USB cable is connected to a hub or adapter. Disconnect the USB cable from the hub or adapter 
and connect it directly from the computer to the 
printer.
The printer’s USB Port setting is not enabled. Enable the printer’s USB port:
1. On the printer control panel, select Printer Setup 
and then press the OK button.
2. Select Connection Setup...

Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide147
Printer is Making Unusual Noises
Note:The printer will make a variety of noises during its power up procedure. These noises will 
consist of different clicking, beeping, and whirring noises. These should be considered normal 
operation if they happen during power up or cleaning and not during printing.
Date and Time are Incorrect
Automatic 2-Sided Printing Prints 1-Sided
Probable CauseSolutions
One of the trays is not installed correctly....

Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide 148Paper being used is not supported by the automatic 
2-sided printing feature.Use only media approved for automatic 2-sided 
printing. For details, see Automatic 2-Sided Printing 
Guidelines on page 93.
Your printer model does not support automatic 
2-sided printing.Print using manual 2-sided printing. For details, see 
Printing a 2-Sided Document Manually on page 95.
Probable CauseSolutions
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Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide149
Paper Jams
This section includes:
•Clearing Paper Jams on page 149
•Minimizing Paper Jams on page 162
•Troubleshooting Paper Jams on page 162
Clearing Paper Jams
This section includes:
•Jam at Exit Door B on page 149
•Jam at Front Door A on page 151
•Jam at Tray 2 on page 153
•Jam at Trays 3, 4, or 5 on page 158
See also: 
Operational Safety on page 12
Printer Symbols on page 15
Jam at Exit Door B
To clear a jam at the exit:
1. Open exit...

Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide 150
2. Pull the jammed paper slowly out of the printer. Confirm that all paper fragments have been 
removed.
3. If you did not find paper in step 2, lift up the paper guides.
4. Remove any jammed paper.
8X70-017
8X70-042
1 2
8X70-065
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