Xerox Color 560 User Manual

Troubleshooting
                    Xerox Color 550/560 PrinterUser Guide311
Print Quality Problems
Note:
To enhance print quality, toner/print cartridges for many models of equi\
pment are designed to cease 
functioning at a predetermined point.
Note:
Grayscale images printed with the composite black setting count as color\
 pages, because color consumables 
are used. This is the default setting on most printers.
CAUTION:
The Xerox Warranty, Service Agreement, or Total Satisfaction Guarantee d\
oes not...

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Copy and Scan Problems
When the copy or scan quality is poor, select the closest symptom from t\
he following table to correct the problem.
If the copy quality does not improve after carrying out the appropriate \
action, contact Xerox Customer Support or 
your reseller.
Symptom Solution
Lines or streaks only present in copies made 
from the document feeder. There is debris on the document glass. When scanning, the paper 
from the document...

Troubleshooting
                     Xerox Color 550/560 PrinterUser Guide313
Fax Problems
If a fax cannot be sent or received correctly, refer to the following ta\
ble, then perform the indicated operation. If a 
fax still cannot be sent or received correctly, even after performing th\
e described operations, contact your service 
representative.
Problems Sending Faxes
Symptom Cause Solution
The document is not 
scanned using the 
document feeder. The document is too thick, too thin, or 
too small.
Use...

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Symptom Cause Solution
The fax received by the 
recipient is blank.
The document was loaded incorrectly. Document feeder: place the 
document to be faxed faceup.
Document glass: place the 
document to be faxed facedown.
Fax was not transmitted.  The fax number may be wrong.  Check the fax number. The telephone line may be incorrectly 
connected. Check the telephone line 
connection. If it is disconnected, 
connect it.
There may be a problem...

Troubleshooting
                     Xerox Color 550/560 PrinterUser Guide315
Problems Receiving Faxes
Symptom Cause Solution
The received fax is blank. There may be a problem with the 
telephone connection or with the caller’s 
fax machine. Check that the printer can make clean 
copies. If it can, have the caller send 
the fax again.
The sender may have loaded the pages 
incorrectly. Contact the sender.
The printer answers the 
call, but will not accept 
incoming data. Not enough memory.  If the job...

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Getting Help
Control Panel Messages
Xerox provides several automatic diagnostic tools to help you produce an\
d maintain print quality. The control panel 
provides you with information and troubleshooting help. When an error or\
 warning condition occurs, the control 
panel touch screen displays a message informing you of the problem. In m\
any cases, the touch screen also displays 
an animated graphic showing the location of the problem, such...

Troubleshooting
                    Xerox Color 550/560 PrinterUser Guide317
Web Resources
Xerox provides several websites that offer additional help.
Resource Link
Technical support information for the printer, 
includes online Technical Support, Recommended 
Media List, Online Support Assistant, driver 
downloads, documentation, and more. www.xerox.com/support
Supplies for the printer www.xerox.com/
support

A resource for tools and information, such as 
printing templates, helpful tips, and...

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                    Xerox Color 550/560 PrinterUser Guide319
Printer Specifications
This chapter includes:
Physical Specifications
Electrical Specifications Environmental Specifications
Controller Specifications Performance Specifications
For media specifications and capacities, see Supported Media.
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Xerox Color 550/560 Printer
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320 Printer S
pecifications
Physical Specifications
Base Unit
Width: 28 inches (710 mm) 
Height: 45.4 inches (1153.9 mm) Depth: 31.6 inches (803.5 mm)
Weight: 583 pounds (265 kg)
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