Xerox 700 Digital Color Press User Manual

8-37
User Guide Problem Solving
Xerox 700 Digital Color Press
Cause: The document feeder malfunctioned. 
Remedy: Contact your Xerox Customer Support Center.
Cause: An error occurred in the document feeder. 
Remedy: Contact your Xerox Customer Support Center.
Refer to 062-210.
Cause: A communications error occurred between the document scan unit an\
d the 
document feeder. 
Remedy: Contact your Xerox Customer Support Center.
Cause: An error occurred in the document feeder. 
Remedy: Power-cycle the...

8-38User Guide
Problem Solvin
gXerox 700 Digital Color Press
Refer to 062-210.
Cause: The Tray 1 malfunctioned. 
Remedy: Check paper loaded in the Tray 1, and power-cycle the machine. I\
f the machine is 
not improved by performing the relevant remedy, contact your Xerox Custo\
mer Support 
Center. Trays other than the Tray 1 can be used.
Cause: The Tray 2 malfunctioned. 
Remedy: Check paper loaded in the Tray 2, and power-cycle the machine. I\
f the machine is 
not improved by performing the relevant...

8-39
User Guide Problem Solving
Xerox 700 Digital Color Press
Cause:  The (optional) Tray 6 malfunctioned. 
Remedy:  Power-cycle the machine. If the machine is not improved by perf\
orming the 
relevant remedy, contact your Xerox Customer Support Center.
Cause:  (Optional) Paper Tray 6 malfunctioned.
Remedy:  Check the paper loaded in Tray 6. Power off and then power on t\
he machine. If 
the tray errors are not fixed by performing the relevant remedy, contact\
 the Customer 
Support Center.
Check the...

8-40User Guide
Problem Solvin
gXerox 700 Digital Color Press
Cause: An error occurred with the media reader. 
Remedy: Power-cycle the machine. If the machine is not improved by perfo\
rming the 
relevant remedy, contact your Xerox Customer Support Center.
Cause: A connecting cable is not connected with a media reader correctly\
. 
Remedy: Connect the connecting cable and power-cycle the machine. If the\
 machine is not 
improved by performing the relevant remedy, contact your Xerox Customer \
Support...

8-41
User Guide Problem Solving
Xerox 700 Digital Color Press
Cause: Job was divided and printed due to insufficient disk space. 
Remedy: Remove unnecessary data from the hard disk to increase free disk\
 space.
Cause: There is a problem with the document attached to the received mai\
l. 
Remedy: Check the attached document.
Cause: The settings for stapling are canceled and prints the data. 
Remedy: Confirm the staple position and try to print again.
Cause: A malfunction occurred in the machine....

8-42User Guide
Problem Solvin
gXerox 700 Digital Color Press
Cause:  Detected a communication error between the printer and the contr\
oller.
Remedy:  Remove and reinsert the cable connection between the printer an\
d the controller. 
Power off and on both the printer and the controller. If the problem per\
sists, call the 
Customer Support Center.
Cause:  Detected an internal print check error by the controller.
Remedy:  Remove and reinsert the command/video cable between the control\
ler and the...

8-43
User Guide Problem Solving
Xerox 700 Digital Color Press
Check that your machine is switched on. The screen on the control panel \
window should 
contain some information, or the Power Saver light should be illuminated\
.
The machine does not 
successfully complete 
a copy job.
Ensure that the power cable is connected to the machine and to a suitabl\
e power socket.
When you have connected the power cable press the ON/OFF button.
Is your machine connected on the network as a printer? Try printing a...

8-44User Guide
Problem Solvin
gXerox 700 Digital Color Press
Access the Original Type screen by selecting the Image Quality tab.
Check that:
Dark Background
Access the Lighten/Darken control by selecting the General Settings tab.\
Patterned, Mottled or 
Grainy Background The background of 
your output is dirty, 
gray, shadowed or has 
a tint to it.
The background of 
your output is moire, 
has a rippled or digital 
pattern, prints with 
squares or small 
blocks. Using a lint-free cloth, lightly...

8-45
User Guide Problem Solving
Xerox 700 Digital Color Press
Output contains black 
or gray stripes either 
dotted or continuous, 
has stratches or 
undefined edges.
Black Lines, Streaks, 
Spots, Smears or 
Bands
For copy/scan jobs, perform the following:Access the 
• Lighten/Darken  control by selecting the  Image Quality tab.
Access the 
• Sharpness/Color Saturation  screen by selecting the Image Quality tab.
Check that the Sharpness scroll is set to a softer setting.
•
If you are copying your...

8-46User Guide
Problem Solvin
gXerox 700 Digital Color Press
Completely Black
Output is totally black 
or gray over the entire 
paper.
The fault requires further investigation.  Contact the Xerox Welcome and\
 Support Center 
(go to 
www.xerox.com
 and click on the  Contact Us link for specific contact 
information/telephone numbers in your area).
Before calling the Welcome and Support Center, write down your machines\
 serial number.
Completely Blank
Paper is delivered by 
the machine, but no 
image is...