Xerox 700 Digital Color Press User Manual

8-27
User Guide Problem Solving
Xerox 700 Digital Color Press
Cause: The machine does not have the software license. 
Remedy: Power-cycle the machine. If the machine is not improved by perfo\
rming the 
relevant remedy, Contact your Xerox Customer Support Center.
Cause/Remedy
Code
Cause: An error occurred in the document scanner. 
Remedy: Power-cycle the machine. If the machine is not improved by perfo\
rming the 
relevant remedy, Contact your Xerox Customer Support Center.
Cause: Unable to retrieve IP...

8-28User Guide
Problem Solvin
gXerox 700 Digital Color Press
Cause: An error occurred during print processing. Probable causes are as\
 follows:
Printing was instructed by [automatic tray selection] when [Paper Type P\
riority] is 
•
set to [Automatic Tray switching Off] for all paper in the [Common Setti\
ngs].
ESC/P command error
•
Remedy: When printing by automatic tray selection, set one of the paper types to\
 a setting 
•
other than [Automatic Tray switching Off] in [Paper Type Priority].
Check...

8-29
User Guide Problem Solving
Xerox 700 Digital Color Press
Cause: Printing is not possible due to insufficient hard disk space. 
Remedy: Reduce the number of pages of print data, for example, by dividi\
ng up the print 
data or printing one copy at a time when making multiple copies.
Cause: Attempted to process PDF file which was specified to printing pro\
hibited. 
Remedy: Cancel the printing prohibited specification using Adobe Reader,\
 and try to print 
again.
Cause: No permissions to use the...

8-30User Guide
Problem Solvin
gXerox 700 Digital Color Press
Cause: The IP address for the machine is not set properly. 
Remedy: Check the DHCP environment. Or, specify a fixed IP address for t\
he machine.
Cause: Compression conversion is not possible due to insufficient hard d\
isk space. 
Remedy: Remove unnecessary data from the hard disk to increase free disk\
 space.
Cause: Could not send mail because the hard disk on the SMTP server was \
full. 
Remedy: Contact the SMTP server administrator....

8-31
User Guide Problem Solving
Xerox 700 Digital Color Press
Cause: A hard disk error occurred during image processing. 
Remedy: The hard disk might be defective. When replacing a hard disk, co\
ntact your Xerox 
Customer Support Center.
Cause: Conversion processing of scanned image was interrupted, because o\
f insufficient 
disk space. 
Remedy: Remove unnecessary data from the hard disk to increase free disk\
 space.
Cause: An error occurred during scanned image conversion processing. 
Remedy: Retry...

8-32User Guide
Problem Solvin
gXerox 700 Digital Color Press
Cause: The hard disk has run out free space. 
Remedy: Either remove unnecessary data from the hard disk to increase fr\
ee disk space, or 
initialize the hard disk.
Cause: In [Scan to FTP/SMB], or [Job Template], the forwarding destinati\
on or job template 
save location could not be accessed. 
Remedy: Check whether you can access the specified forwarding destinatio\
n.
 Cause: Specified job history could not be acquired, when printing [Job \...

8-33
User Guide Problem Solving
Xerox 700 Digital Color Press
Cause:  Tray 6 is empty/out of paper.
Remedy:  Add paper to Tray 6.
Cause:  Tray 7 is empty/out of paper.
Remedy:  Add paper to Tray 7.
Cause:  Inserter trays are empty/out of paper.
Remedy:  Add paper to the paper trays of the inserter.
Cause:  Designated paper size and the size of paper in the tray differs \
when feeding paper 
from the inserter.
Remedy:  Reset the paper or cancel the job.
Cause:  Finisher staple fault.
Remedy:  Check...

8-34User Guide
Problem Solvin
gXerox 700 Digital Color Press
Cause: IP address already exists. 
Remedy: Change the IP address.
Cause: Failed to obtain IP address from DHCP server. 
Remedy: Change the IP address manually.
Cause:  The media is damaged. 
Remedy: Check the media with a computer.
Cause: A media is not inserted correctly. 
Remedy: Insert the media correctly.
Cause: No data is stored in the media, or the data stored in the media i\
s damaged. 
Remedy: Check the data stored in the media with a...

8-35
User Guide Problem Solving
Xerox 700 Digital Color Press
Cause:  An error occurred while reading data from the job template pool \
server.
Remedy:  Check to see whether you have privileges for the directory stor\
ing the job 
template.
Cause:  Unable to find the specified job template server. 
Remedy:  Check the path name for the job template server.
Cause:  Unable to login to job template server. 
Remedy:  Check the login user name and password.
Cause:  Unable to connect to job template server....

8-36User Guide
Problem Solvin
gXerox 700 Digital Color Press
Cause: An error occurred with the Offset Catch Tray (OCT). 
Remedy: Power off/on the machine. If the machine is not improved by perf\
orming the 
relevant remedy, contact your Xerox Customer Support Center.
Cause: Attempted to command a job flow to a print document. Print docume\
nts are not 
supported by job flows. 
Remedy: Check the document before starting the job flow.
Cause: When following the job flow, an error occurred. 
Remedy: Check...