Xerox 6279 User Manual

6
Problem Solving
This chapter describes problems that may occur with the machine and the recommended
solutions. Chapter topics include:
•General Problems
•Problems during Printing
•Error Messages
•Paper Jams
General Problems
This section describes problems that may occur with the machine and the troubleshooting
procedures to solve the problems.
If the machine does not work properly after you perform the troubleshooting
recommended in the pages below, then contact your Xerox Customer Support Center.
If...

Table 16: General Problems
RemedyError
The Touch Screen is dark.•Verify that the machine is connected to a correctly rated power
supply, that the power plug is plugged in, and that the power
switches and the circuit breaker switch are in the On positions.
•If the Power Saver button is on the Control panel is lit, the
machine is in Power Saver mode. Select the Power Saver button
to cancel the Power Saver mode.
•Adjust the Touch Screen contrast using the thumbwheel on the
right side of the Touch Screen.
It...

Table 17: Problems During Printing
RemedySymptoms
Unable to Print.•Turn on the circuit breaker (main power switch) and the power switch.
•Select the Machine Info button, and confirm that the printer is
online.
•Make sure the network cable is connected.
•Check for an error message, and follow instructions on the Touch
Screen to solve the problem.
•Correctly set up the IP address.
•Check if an interrupt operation is being performed. If so, cancel the
interrupt operation.
Load the correct size media...

RemedySymptoms
Dirt appears at equal
intervals.•Print a few pages to try to remove dirt that could have gotten into
the paper feed path.
•If this does not solve the problem, contact your Xerox Customer
Support Center. Internal parts may have become soiled.
Contact your Xerox Customer Support Center. Internal components
may have become soiled.
The print has black
dots.
Contact your Xerox Customer Support Center. Internal components
may have become soiled.
The print has black
lines.
White dots appear in...

RemedySymptoms
Toner smudges when
rubbed with your
finger.
Toner is not fused to
the paper.
The paper is dirtied
with toner.
•Make sure media is not damp. If the media is damp, replace with
new media.
•Switch on the paper heater switch, if it is off. This switch is located
next to the Waste Toner Bottle.
•Load the correct type of media.
•Make sure the correct media settings are selected.
•Change the Sharpness setting.
•Set the Media Thickness and adjust the Media Thickness Lever on
the Scanner, if...

Error Messages
This section describes how to solve the problem when an error message appears.
Error messages displayed will vary depending on your particular situation and the error
involved. The messages will display as a pop up screen covering most of the screen below
it. The error screen will provide a diagram and a textual description of the problem and
any directions to follow. See the example below.
NOTE
Most errors will remain on the screen until you fix them, but some will allow you to
close...

NOTE
If a piece of jammed paper remains inside the machine, the paper jam message will
not disappear from the Touch Screen.
If a paper jam message displays again after you have cleared the paper jam, paper is
probably jammed at another location. Clear this by following the message instructions.
When you finish clearing a paper jam, printing automatically resumes from the state
before the paper jam occurred.
WARNING
When removing jammed paper, make sure that no pieces of torn paper are left in
the...

1.If the paper jam is in Drawer 1, gently pull out the Media Drawer for Rolls 1 and 2
media.
If you have a four-roll configuration and the paper jam is in Drawer 2, gently pull out
the Media Drawer for Rolls 3 and 4 media.
Xerox® 6279® Wide Format Solution6-8
Printer User Guide
Problem Solving
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2.If the paper jam is in the Drawer Cover, locate the Drawer Cover Latch on the right
hand side and pull it forward to open it. Remove the paper and then firmly push the
Drawer Cover back to its closed position.
3.If the lead edge of the media is folded or badly damaged in any way, unload it
manually:
a)Rewind the media on the roll from which the jam has occurred by rotating it toward
you.
b)Pull the desired amount of damaged paper out toward you and cut straight across
with scissors.
6-9Xerox® 6279®...

c)Reload the paper by rotating the roll until the lead edge is gripped by the roller.
The machine will then automatically advance the paper.
4.If the paper on the roll is somewhat damaged or wrinkled, press the Media Advance
button:
The machine will advance the paper and cut the lead edge.
NOTE
If you wish you cut a longer amount of paper, press and hold down the Media
Advance button until is cuts the desired amount.
NOTE
The front button advances and cuts roll 1 and the back button advances and
cuts...