Vodavi Triad 1/2/3 System Programming Manual

7-8UCD Timers
UCD Ring Time r
Pro g ram mi ng  S te ps
1 . Pr es s t he  R I NG T IM E R  fl exi bl e b utt on ( FLASH 61, But to n # 1). The  
following message displays:
2. Enter a valid number on the dial pad which corresponds to 
000-300 seconds.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Des crip ti on
The  UC D Ring T im er de te rm ine s ho w lo ng a  call rings into a  busy  UCD  
gro up be for e  bei ng p re se nte d t o t he  fi rs t  re cord ed...

UCD Time rs7-9
Des crip ti on
The UCD Message Interval Timer (MIT) determines the length of time a 
c al le r r em ain s i n que ue (l is te ni ng t o M OH,  if  prov ide d) b et wee n r ec or ded  
announcements. By default, the UCD Message Interval Timer is set for 
60 s ec o nds  an d i s v ari ab le  fr o m 0 0 0  to   60 0  se c o nds.
UCD Ove rf low Time r
Pro g ram mi ng  S te ps
1. Press the OVERFLOW TIMER flexible button ( FLA SH 61 , Bu tton #3). 
The following  message displays:
2. Enter a...

7-10 UCD  Timers
2. Enter a valid number on the dial pad which corresponds to 
000-999 seconds.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Des crip ti on
After  completion  of a UCD call (on-hook) the agent  is not  be  subjected to 
another UCD call for the duration  of the  Auto  Wrap-Up Timer  allowing 
the agent to finish  call related work or access  other facilities.  This lets 
agents  remov e  themselv es  from the  grou p (i.e., D ND,  Ca ll...

UCD Announcem ent Tables 7 -11
UCD No-Answer Retry Time r
Pro g ram mi ng  S te ps
1 . Pr es s t he  NO -ANS WER  RE TRY T IME R fl exi bl e b utt on ( FLA SH 61, 
Bu tton  #6).  The  fo ll owing  mes sag e d is pla ys:
2. Enter a valid number on the dial pad which corresponds to 
000-999 seconds.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Des crip ti on
When the  No-Answer Recall Timer  expires, a  station  that  failed to answer 
the ringing UCD call  is...

7-12 UCD Announcem ent Tables
The top left button in the flexible  button  field is lit for programming 
UCD  RAN Announce ment Tab le  #1.
2. To  change  to an othe r  UCD  RAN Announce ment Table,  pres s 
FLASH 62 and a flexible button 2-8 for  Tables  2-8  respectively.
To  program  a table for a CO line port:
1 . Pr es s t he  TABLE  X  fl exi bl e b utt on (1 -8 ).
2. Dial [1] for CO Port  Interface.
3. Dial [001-144] for CO Lines used.
4. Enter message duration  (000-300 seconds).
5. Press HOLD to...

UCD Announcem ent Tables 7 -13
To  program  a table for Digital  Vo ice  Mail:
1 . Pr es s t he  TABLE  X  fl exi bl e b utt on (1 -8 ).
2. Dial [4] for the  Digital Voice Mail function.
3. Dial [44X ] (X= 0-7) for the  Voice  Mail Group.
4. Dial a three-digit menu number [000-999].
5. Dial [0-9].
0  =  No DT MF D et ect i on, N o Mes sag es  Playe d. (D ef ault )
1  =  DTMF  De te ct ion,  No Me ss age.
2  =  No DTMF, Place  In Queue Message.
3  =  DTMF  De te ct ion,  Place  I n Q ueue  Me ssa ge.
4 =...

7-14 UCD Announcem ent Tables
Dig ital Voice M ail ca n be  us ed  as  a RAN  Annou ncer for UC D Groups . A 
men u is  pr ovi de d t o pl ay  the  a nnouncem ent , a s we l l a s col le ct  DT MF  
di git s a nd r out e t he  cal le r  to  an a lt er nat e  des ti nat i on. I n a ddit i on, a  pl ace 
in  queu e a nd a n av er age  hol d t im e m ess age  can  be  pl aye d t o t he  call e r. 
The  ab il it y  to  det ect  D TMF,  pl ay a ve rag e ho ld  ti me,  and  pl ace  in  que ue 
are all...

8
Voice Mail Groups (VM)
This c hapter  provides the  func tional  steps  nec essary to use the Voic e
Mail features with the STARPLUS Triad 1/2/3 Syste m. To implement
the  voice  mail  options desired, you must first enter the Programming
Mo d e . 

Voice Mail Program ming 8-3
Voice Mail Programming
Pro g ram mi ng  S te ps
1. Pr es s F LASH and dia l [65]. The  fol lowi ng m es sage  di sp lays .
[G ]  = V o i c e  M ai l  G ro u p  N u mb e r  ( 0- 7)
[AA A]  = Alt er n at e Gr o u p ( 440 - 447 )
[LLL] = Le ave Mail I ndex
[R]  = Retrieve Mail Index from outpuls ing table for retrievi ng mess ages  ( 0-7)
[XXX]   = Voice Mail S tation Numbers  ( ports)  up to 24  s tations maxi mum
The top left button in the flexible  button  field is lit for...