Vodavi Triad 1/2/3 System Programming Manual

4-48 Page C I ntro ductio n 

5
ICLID  (Caller ID) Route
Programming
This chapter provides the func tional and implementation definitions
for adding the ICLID features to  the ST A RPLU S Tria d 1/2/3 System. 

Introduction5-3
Introduction
ICLID, or Caller  ID, is a service provided from the telephone  company. 
Usually this service provides the number and name (not available in 
some cases) of  the calling  party for identification prior  to  answering  the 
call.  Calling  party  numb er and  name  a re  de live re d in be twee n this  firs t 
and  se co n d r ing  usi ng F SK  ( Fre que nc y S hif t  Ke y)  fo rm at .
For  t his  fea tur e  to o per at e p rop er ly,  it  mus t  be a c ti vat e d fr om t he...

5-4I ntr o ducti o n
The  sy st em  al so off er s a  Num ber / Name  T ra nsl ati on T abl e . T his  al low s 
numbe rs  to be  ma tche d to na mes  in a  sys te m table.  If a  name /numbe r 
from the  telephone company matches  an entry  in  the table, the  name 
pr ogra mmi ng i n t he  ta ble  i s  pre se nte d i n p la ce of  t he n ame  pr ovi ded  
from the  telephone comp any.
-or -
If  no name  i s av ai lab le , su ppl ie d fr om t he C ent r al  Off ice  or i nt er nal ly  from  
the...

IC L ID  F eatu res 5- 5
In co mi ng   Nu mb er / Na m e f or  SM D R  R eco rds
Whe n t he Inc omi ng Numbe r/ Na me fea tur e is  i mpl eme nt ed,  th e s yst em  
operates normally in the  absence of ICLID information  or the failure of 
the ICLID  equ ipment. If  the information  is present at the time that an 
SMDR record is generated for a call, it alters  the content and format of the 
SM DR  o u tp u t re c o rd.
†If  t he ca ll in g numb er  i s av ail ab le,  t he numbe r is out put in th e S M...

5-6 I CLI D Fea tures
Des crip ti on
The  Triad 1/2/3 S ystem provid es  IC LID  inp ut on the RS-232C  connector on 
the MPB, or to the optional SIU2 Module. When ICLID is desired, the 
following system-wide parameters determine how the ICLID information 
is  di st ri but ed . Wh en e nt er ing  t he  IC LID  fe at ure s p rogr am ming  ar ea  th e 
buttons  on  the digita l telephone are  def ined a s s hown b elow:
Enable  / Dis abl e
Pro g ram mi ng  S te ps
1. Press the DISABLE/ENABLE  flexible...

IC L ID  F eatu res 5- 7
Na m e i n D i spl ay
Pro g ram mi ng  S te ps
1. Press the NAME  flexible button ( FLASH 56, Butto n #2) to determine 
whet he r the  na me shows in the  LCD  di spl ay ins te ad of t he incomi ng 
te le pho ne  nu m ber.
2 . Ent er  a  0 o r 1 o n t he di al pad.
[0] =  Tel ephon e n umbe r i n d is pla y
[1] =  Name  i n d isp lay
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
The system  can be set to display the  incoming telephone number or...

5-8 I CLI D Fea tures
Por t  A s sign m en t
Pro g ram mi ng  S te ps
1 . Pr es s t he  P OR T  fl ex ibl e  but ton (FLASH  56, Bu tton  #4) to  det e rmi ne 
which port to use for ICLID  information.
2. Enter a valid number for one of  the ICLID  Ports:
[1] =  Port # 1  MPB  On- Board  RS- 232C (d efa ult)
[2] =  Port # 2  On- Board  Mode m
[3] =  Port # 3  Se rial Inte rface  Unit  (SIU2)
[4] =  Port # 4  Se rial Inte rface  Unit  (SIU2)
(LCD  displays  cu rrent baud rate assigned to the  ICLID Port...

6
Automatic Call
Distribution (ACD)
The  ACD  Group  feature is available with optional  software.