Vodavi Triad 1/2/3 System Programming Manual

ACD Group Prog ra mming 6-3
ACD Group  Programming
Pro g ram mi ng  S te ps
If the system is in the  programming mode,  continue using the program 
codes. If  starting to program  here, enter  the programming mode.
1. Press FLASH and  di al [60].
2. Enter the  grou p number (550-565) on the dial pad.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Des crip ti on
There can  be 16  AC D groups  of  up to 252 s ta tions  ea ch. T he  AC D groups  
use a  pilot...

6- 4 AC D Gr ou p  P r og ra m m i n g
ACD  G ro up  Na m e
Pro g ram mi ng  S te ps
1. Press the GROUP NAME flexible button (FLASH 60, Button  #1). T he 
following message displays:
2. Enter the  desired name using the dial pad (up to eight characters).
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Des crip ti on
A  Gro up Na me  can b e a ssi gne d t o e ach of  t he  16  A CD  gr oups  to  prov id e 
ea ch  wi th a uni que  i dent i fica ti on. A Group  Nam...

ACD Group Prog ra mming 6-5
Alt e rn a te  ACD  G ro u p A ss ig n m en t
Pro g ram mi ng  S te ps
1 . Pr es s t h e  A LTE R N ATE  G R OU P  f l ex i b le  b u tt o n  ( FLASH 60, Butto n #2 ). 
The following  message displays:
2. Enter desired pilot  number  (550 to 565) of the  alternate ACD group.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Deleting an Alternate ACD Group
1. Press [#] three times.
2. Then press the HOLD  button.
Des crip ti on
An...

6- 6 AC D Gr ou p  P r og ra m m i n g
Des crip ti on
When an  overflow station is  assigned,  callers that remain in queue for a 
spe c if ie d amount  of t im e ar e r out ed t o t he as si gned  over fl ow st at ion . The  
overflow s tation may  not be  one of  the ACD  group  stations . Only  CO calls  
trans ferred  to  a ACD  group ov erflow to the  overflow s ta tion when RAN 
ta bl es ar e a ssi gne d.
ACD  Su per vi so r
Pro g ram mi ng  S te ps
1. Press the ACD  SUPV flexible button (FLASH 60,...

ACD Group Prog ra mming 6-7
ACD  CI Q  Th res ho ld
Pro g ram mi ng  S te ps
1. Press the CIQ THRESHOLD flexible button ( FLA SH 60, Bu tton #5). 
The following  message displays:
2 . Ent er  a  val id  val ue  on t he  di al  pad  th at  c orr es ponds  t o 0 0–99 calls.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Des crip ti on
The ACD CIQ  Threshold feature determines  how many calls appear  in 
queu e before the LED flashes at 240 ipm  flutter. Once the...

6- 8 AC D Gr ou p  P r og ra m m i n g
Des crip ti on
Af te r  c o mpl et io n  o f a  A CD  c al l ( o n-ho o k)  th e a gent  i s  no t  su bj e c te d t o  
another ACD  call  for the d ura tion of  the Auto Wrap -Up  Timer a llowin g 
the agent to finish  call related work or access  other facilities.  This lets 
agents  remov e  themselv es  from the  grou p (e.g.,  DN D, C all  Forward) or 
originate  another call. By  default,  the ACD Auto  Wrap-Up Timer  is set for 
4 seco nds and is  variable...

ACD Group Prog ra mming 6-9
Des crip ti on
The Primary  Agent Assignment feature allows the stations serving as 
primary  agents to be entered  into the  ACD group. Agents can  login to 
bot h a pr ima ry and secon dar y gr oup. A pr ima ry age nt’s ACD calls from 
the i r p ri mar y g roup  ar e alw ays pr ese nt ed ahe ad of  any A CD ca ll s in the ir  
se condar y gr oup.  
Sec on dar y A ge nts
Pro g ram mi ng  S te ps
1 . Pr es s t he S ECO NDA R Y  AG ENT  fle xi ble  but ton  (F LA SH 60, Butto n...

6-10 ACD Grou p Prog ra mming
Guaranteed RAN
Pro g ram mi ng  S te ps
1. Press the GUARANTEED RAN  flexible button ( FLASH 60, Butto n #9). 
The following  message displays:
2. Enter a  valid  numbe r (1-8 for) the  de sire d RAN Announce ment Tab le  
or a (#) to remove the  entry.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Des crip ti on
A Guaranteed Message announcement may be assigned to the group to 
force callers to listen to the announcement prior to...

ACD Group Prog ra mming 6 -11
Des crip ti on
A  Pri mar y Me ssa ge  Ann ounceme nt  may  be  as si gned  to  th e g roup.  T his  
mes sag e i s  the  fi r st  one  pr es ent ed  to  th e c a ll er , i f  the  gua ran te ed 
mes sag e ha s n ot  bee n e nabl ed  and  t he ca ll  ha s be en  t ran sfe rr ed  to  th e 
AC D G ro u p .
Thi s  mes sage  pl ays  af te r  the  Me ssa ge  Int er va l  Ti mer  e xpi re s a nd no 
age nts  ar e  ava il abl e.
Sec on dar y RA N
Pro g ram mi ng  S te ps
1 . Pr es...