Vodavi Triad 1/2/3 System Programming Manual

6-22 PC /  ACD  In terfa ce  Trace
Des crip ti on
The  P C/ A CD  In te rf ac e  Tr ac e  pr ovid es  a s er ie s  of e ven ts  t rac e  out put  
which is compatible  with the Discovery ACD  Reporting  package. By 
def aul t,  th e P C /A CD  E vent  T ra c e i s  dis abl ed  (NO ).
Tr ac e  P o r t  A s s i g n m e n t
Pro g ram mi ng  S te ps
1 . Pr es s T R AC E  PO R T  AS SI G N M EN T f le x ib le  b u t t o n  (FLASH 63, Butto n 
#2) to determine which port to  use for PC/ACD Interface Trace.
2 ....

PC / ACD Int erface Tra ce 6 -23
Baud Rate Display
Pro g ram mi ng  S te ps
The PC/ACD Port Baud Rate  is programmed using  Flash 15 baud  rate 
assignments. The LCD displays the current baud rate based on which Port 
numbe r  is  as si gned  to  th e A CD  S MD R  P ort  nu mber .
The following  message displays:
Des crip ti on
The  STA RPLUS Tr ia d  1/ 2/ 3 c an pr o vi de  P C/ A CD R epo r t ing o u tp u t to  the  
standa rd  RS232C  I/O ports  on  the MPB or the  optiona l S IU2  module...

6-24 PC /  ACD  In terfa ce  Trace 

7
Uniform Call
Distribution (UCD)
This chapter provides the func tional steps nec essary to use the UCD
features with the STARPLUS Triad 1/2/3 System.  To implement the call
coverage desired, you  must  first enter the  Programming  Mode. 

UCD Group  Program ming 7-3
UCD  Group Programming
Pro g ram mi ng  S te ps
1. Press FLASH and  di al [60]. The  following message displays:
2. Enter the  grou p number (550-557) on the dial pad.
3. Press HOLD.
Des crip ti on
There can be eight UCD Groups of  no more  than eight stations  each. The 
UCD  Groups  use  a p ilot hunting  te chnique.  If the  pilot numb er is d iale d, 
the  a ssi gne d s tat i ons i n t hat  U CD  Group  ar e  se arche d f or  the  s tat i on 
which has been  in  an idle...

7- 4 U C D Gr ou p  P r og ra m m i n g
The buttons  on the  digital telephone are defined  as  shown  when 
entering the  UCD Group(s) programming area:
Alt e rn a te  UCD  G ro up  A ss ig n me nt
Pro g ram mi ng  S te ps
1 . Pr es s t he  A LTE R NATE  UCD  GR O UP  fl exi bl e b utt on ( FLA SH 60, 
Bu tton #2).
2. Enter the  pilot number (550  to 557)  for desired Alternate UCD Group.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Deleting an Alternate UCD...

UCD Group  Program ming 7-5
UCD Ove rf low Station Assignment
Pro g ram mi ng  S te ps
1. Press the OVERFLOW ASSIGN flexible  button (FLASH  60, Bu tton  #3).
2. Enter a station number to designate the UCD Groups Overflow 
Station.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Del eting  a n U CD  Ov er fl ow  Stati on
1. Press [#] three times.
2. Then press the HOLD  button.
Des crip ti on
When an  Overflow Station is assigned, callers that remain in queue...

7- 6 U C D Gr ou p  P r og ra m m i n g
3. To de le te  a st at ion  from  bei ng a  pri mar y  age nt of  the  UCD  grou p,  use  
t he  di al  pad  as  fol lows :
†Ent er  S SS  0  (SS S =  s ta ti on).
†Press HOLD to save the entry. A confirmation  tone is  heard  and 
the  d isp lay  u pda te s.
4. To view pr im ar y a gent s  in  the  UC D gr oup,  pre ss  but ton  #7 .
Des crip ti on
The Primary  Agent Assignment feature allows the stations serving as 
primary  agents to be entered  into the  UCD...

UCD Time rs7-7
2. Enter a  valid  numbe r (1-8) for the  de sire d RAN Announce ment Tab le  
or a (#) to remove the  entry.
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates.
Des crip ti on
A  Se condar y Me ssa ge  Ann ounceme nt  may  be  as si gned  to  th e g roup.  
This  announce ment ca n be  us ed  for  follow- up information  after the  
Pri mar y me ss age .
UCD  Time rs
Pro g ram mi ng  S te ps
Pre ss FLASH an d di al  [6 1]. The following message...