Vodavi Triad 1/2/3 System Programming Manual

4- 8 Page  A I ntr o ducti o n
†If Privacy is disabled, up to eight other stations  may join in on  an 
exi st in g c onver sa ti on.
Pr i vacy is  en abl ed for al l st ati ons  in  de faul t.
Sys te m Spe ed D ial  Acc ess
Pro g ram mi ng  S te ps
1 . Pr es s t he  SP E ED  fl exi ble  b utt on ( FLASH  50, P ag e A, B utton  #6). T he 
following message displays:
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] =  Disab le d
[1] =  Ena ble d
3. Press HOLD to save the entry. A...

Page A  Introduction 4-9
Li ne  Qu eu in g
Pro g ram mi ng  S te ps
1. Press the QUEUING flexible button (FLASH 50, Pag e  A, Bu tton  #7). 
The following  message displays:
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] =  Disab le d
[1] =  Ena ble d
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
Stations  can  be  allowe d or d enied  th e a bility  to  manua lly qu eue  for a 
busy  group  of C O l ine s.  Eve n whe n di sab le d, s tat i ons ha...

4-10 Page  A I ntro ductio n
Of f- Ho ok  Voi ce  Over  (O HVO )
Pro g ram mi ng  S te ps
1 . Pr es s t he  O HVO  fl exi ble  b utt on ( FLASH  50, P ag e A, B utton  #9). T he 
following message displays:
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] =  Disab le d
[1] =  Ena ble d
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
When enabled, the Off-Hook Voice Over feature allows a digital station to 
receive OHVO  while on a call. A station can...

Page A  Introduction 4-11
Fo rce d Leas t  Cos t Ro uti ng  (LCR)
Pro g ram mi ng  S te ps
1. Pres s the FORCED LCR  flexible bu tton ( FLASH 50, Pag e A, 
Bu tton #11).  Th e f oll owing  me ssa ge  dis pl ays:
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] =  Disab le d
[1] =  Ena ble d
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
St at ions  ma y be  for ced  t o pl ace  out going  CO  cal ls  by  use  of  LCR  (dia l  [9])  
to  access an...

4-12 Page  A I ntro ductio n
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
Thi s f e atu re  i s a va ila ble  wi th o pti on al s of tw are . T he  AC D S u pe rvi so r  M o ni to r 
wit h Ba rge -I n fe at ure  pr ovi des  a me ans  for  an A CD  Sup er vi sor  to m onit or  
an a gen t’s  call  in  progress  and  coach s ales  techniques  or customer 
relations  skills. When used, a  supervisor may intrude into an  agent’s ca ll  
in  a l i st en-o nly  mode  or  in...

Page A  Introduction 4-13
Des crip ti on
The E xecutiv e Override  Blocking f eature a llows  or  dis allows  override  of 
an extension. This  prevents a user  with override capability from 
overriding a station. By default, Executive Override Blocking is disabled at 
al l st ati ons.
CO  Li ne  Ringing O ptio ns
Pro g ram mi ng  S te ps
1 . Pr es s t he  R I NGI NG O P TI ONS  fl ex ibl e  but ton (FLASH  50, Page A, 
Bu tton  #14).  Th e f oll owing  me ssa ge  dis pl ays:
2. Enter a 0 or 1 on the...

4-14 Page  A I ntro ductio n
Na m e /  Nu m b er  D isp la y A t  I dle
Pro g ram mi ng  S te ps
1 . Pr es s t he  NA M E/ NUM BE R  DI SP LAY  fl exi bl e  but ton (FLASH 50, 
Page A, But to n # 15). The following message displays:
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] =  Exte nsi on Numb er
[1] =  Name
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
The  Na me/ Num ber  D isp la y fe at ure  di sp lay s t he  st anda rd  id le  LC D 
showi...

Page A  Introduction 4-15
Des crip ti on
The Zap Tone feature enables ACD agents in the headset mode, to have 
AC D c a ll s co n nec t ed to  th em a u to mat ic al l y. T he fea tu r e  re mo ve s the  
requirement for  the agent to press  the ON/OFF button to answer  ACD 
c al ls.  A CD  c al ls  ar e  co nnec t ed  when  t he a gen t i s  logg ed  int o a ny gr oup 
and is  ava il abl e . By def ault , thi s fea tur e is  di sab le d.
CO  Loo p Po ol
Pro g ram mi ng  S te ps
1. Press the CO LOOP POOL...

4-16 Page  B I ntro ductio n
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] =  Disab le
[1] =  Ena ble
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
The  A dmi nis tr at i on A ccess  fe at ure  a ll ows a  st at i on t o acce ss  Dat ab ase  
Ad min ist r at ion.  Ea ch st at ion  can  be  ena ble d/ di sabl e d for  s yst em 
pr ogra mmi ng. By  de faul t,  fe at ure  i s di sa bl ed.
Page B Introduction
Pro g ram mi ng  S te ps
If the system is...

Page B Introduction 4-17
4 . Pr es s b utt on # 2 0.  The  di spl ay  updat e s t o r efl ec t cur r ent  
p rogr ammi ng for Pa ge B.
XX X  =  S ta t i o n  R a ng e   (T ri a d  1 / 2=100 - 171, T riad  3=100-351)
Des crip ti on
Range programming enables the programmer  to  change a  specific 
parameter or a few  parameters for a range of stations, leaving  intact the 
remaining data fields  not  requiring changes. Those data fields  continue 
to  operate with  the previously programmed data. 
Whe n pr...