Vodavi Starplus 96ex Hybrid Key Telephone System Installation Manual

							C. Dial parking location (790 to 795) where the  C. If you hear busy tone, press TRANS and dial 
call was parked.  another parking location. 
Retrieving a Parked Call 
A. Lift handset or press ON/OFF button. 
B. Dial pound [#I]. 
300.17 CALL PICK-UP: GROUP 
When intercom tone ringing, transferred outside 
line ringing, or recall ringing is heard at an unat- 
tended telephone: 
A. Lift the handset or press the ONIOFF button, 
B. Dial [281] on the dial pad or press the pre-pro- 
grammed PICK UP button to be connected to 
the calling party. 
NOTE: You musf be in the same pick up group as 
fhe ringing telephone fo pick up fhe call. Refer to 
the flex button programming. 
300.18 CALL TRANSFER 
Outside lines can be transferred from one phone 
to another within the system. The transfer can be 
either screened (announced) or unscreened to 
either an idle or busy station, or UCD or Hunt 
Group. 
Screened Tiansfer 
A. While connected to an outside line, press 
station button where call is to be transferred 
(if programmed on your telephone), or press 
TRANS button and dial station number (100 
to 195). 
B. The called extension signals according to the 
intercom signal switch position. 
C. When that extension answers, announce the 
transfer. 
D. Hang up to complete transfer. 
Unscreened Transfer 
When the called extension begins to signal, hang 
up to transfer the call (Recall timer starts). 
Transfer Search 
A. When attempting to locate a party, press a 
station key to signal a station or press the 
TRANS button and dial station desired. 
B. If the party is not located, press another sta- 
tion key to continue the search, or press the 
TRAN button and dial the station number. 
C. If the party is not located, press the TRANS 
button again and dial another station number 
to continue the search. 
D. When the called party answers, hang,up to 
complete the transfer. Answering a Screened Transfer 
A. Your intercom will be signalingaccording to 
C. Press the outside line button or loop button  the intercom signal switch position. 
B. 
flashing on hold.  Answer the intercom and receive the transfer 
notice. 
300.19 TRANSFERRING CO CALLS TO A 
STATION FORWARDED TO VM 
While connected to a CO line: 
A. Press the TRANS button and dial the exten- 
sion number of the station forwarded to voice 
mail. 
B. The transferring station hangs up. The CO 
call will be directed to the mailbox of the 
forwarded station. 
NOTE: If the transferring sfafion attempts fo su- 
pervise tie transfer orjusf waits until the voice mail 
sysfem answers, fhen if becomes necessary fo 
reaccess fhe CO line and re-transfer them and go 
on-hook before the voice mail sysfem answers. 
lBis will ensure fhaf the CO party will hear thz 
personal greeting of fhe mailbox user and any 
applicable instructions. 
300.20 CAMP-ON 
ff you call a station that is busy and wish to alert 
them to your call: 
A. Press the pm-programmed CAMP ON but- 
ton. 
B. Called station will receive two bursts of ring- 
ing. 
C. Wait for their response 
D. When called party answers, consult with 
them or hang up to transfer the call. 
If a station is in DND, only the attendant can Camp 
On using the attendant override feature. A flex 
button must be programmed for this feature to 
operate. Refer to the flex button programming. 
Answering a Camp On 
If you are on a connected call, hear two bursts of 
muted ringing, and your CAMP ON button is flash- 
ing, you have a call waiting for you. 
A. To answer, press the CAMP ON button. 
B. Any outside line you are wnnected to will be 
placed on hold. You may wnverse with the 
station placing the call. 
C. Press flashing outside line button, if a call is 
being transferred. 
If you do not have a pre-programmed Camp-On 
button either:  
						

							A. Go on-hook with present call. Camp-On wili 
ring through, or 
B. Place present call on hold. Then go on-hook. 
Camp-On will ring through. 
300.21 CO LINE ACCESS 
To access outside line: 
A. Press idle CO line button, Pool button, or dial 
CO line group access code or LCR access 
code. 
B. Dial number desired for outside call. 
C. Lift handset to converse or use speaker- 
phone. 
. 300.22 QUEUING 
A station can queue only one line at a time. If you 
see that a particular outside line is busy and you 
wish to be placed on a list waiting for that line to 
become available: 
To Place a Queue 
A. Press desired busy outside line button or pool 
button. (Busy tone is heard) 
B. Press preprogrammed LINE QUEUE button. 
Refer to flex button programming. A flex 
button must be programmed for this feature 
to operate. 
C. Hang up. 
To Answer a Queue 
If you hear ringing and an outside line of the line 
group (or a Loop or Group Key), you queued onto 
is slow flashing: 
A. Lift handset. 
B. Press flashing outside line button to answer. 
If your station has been programmed for Preferred 
Line Answer, you will have the line automatically 
upon lifting the handset. 
300.23 CONFERENCE COMBINATIONS 
Only stations that have conference enabled will be 
able to institute a conference. 
l Add-on Conference: Four internal and one 
external or five party internal 
. Multi-Line Conference: One internal and two 
external. 
Establishing a Conference 
A maximum of five parties can be included in a 
conference. The internal party must lift the hand- 
set. 
A. Lii handset. 
B. Select intercom station or dial desired cutside 
wv. 
%A??PLUS@ 96EX Key Telephone System 
C. When called party answers, press CONF but- 
ton. 
D. Add next conference party by selectrig an- 
other outside line or intercom station. 
E. When party answers, press CONF button 
twice. 
F. All parties are connected. 
Exiting a Conference (Controller only) 
There are three methods of exiting a conference: 
A. Press the ON/OFF button to ON, press the 
MUTE button, and replace the handset (to 
monitor a conference). 
B. Press HOLD button to place outside parties 
on hold. Hold timer starts. If one of the two 
parties is internal, that party will be dropped. 
C. Press CONF and hang up or press the 
ON/OFF button to leave the other conference 
parties still wnnected in an unsupervised 
wnference. CONF button will flash and timer 
will start. There will be a warning tone before 
the other parties are dropped. 
Reentering a Conference 
When the wntroller m-enters the wnference, the 
diswnnect timer is reset. 
A. Lift handset to t-e-enter a monitored wnfer- 
ence. 
B. To reenter a wnference placed on hold, 
repeat steps for establishing a conference. 
C. To reenter an unsupervised wnference, lift 
handset and press flashing CONF button. 
The CONF button lights steady and wnfir- 
mation tone will be heard. 
Teminating a Conference 
To terminate a wnference the wnference initiator 
who is actively in the wnference replaces handset 
or push ON/OFF button to OFF. To terminate an 
unsupervised conference, press the flashing 
CONF button while on hook, all parties will be 
dropped. 
300.24 DIRECTED CALL PICK-UP 
When incoming, transferred, or recalling outside 
line ringing, interwm ringing, or Camp On ringing 
is heard at an unattended telephone: 
A. Dial the station number of the known ringing 
telephone. 
B. Receive ringback tone, or call announce 
tone. 
C. Press the pre-programmed PICK UP button 
to answer the call. ’ 
User must have access to the specific outside line 
or a Loop key to do a directed call pickup. A flex 
300-8 
Issue 1, June 1991 . .  
						

							sTARPLUS@ 96EX Key Telephone System 
button must be programmed for this feature !o 
operate. Refer to flex button programming. 
300.25 DIRECT INWARD SYSTEM AC- 
CESS (DISA) 
A. Call the phone number or the system admin- 
istrator specified of the DISA line. 
B. The system answers and returns intercom 
dial tone. 
C. Enter the DISA access code also specified by 
the system administrator, if applicable. 
D. Dial tone is returned. 
To place an outgoing call: 
A. Dial a group access code: 9,81 - 87. 
B. CO Dial tone is returned. 
C. Dial the desired telephone number. 
NOTE LCI? cannot 6e awessecl from D/SA. /f 
LCR is enabled, DISA users may dial 8 1 to access 
lines in trunk group 1. 
NOTE: The wnference timer (Refer to Sec. 610.7) 
will monitor a DISA Trunk-to-trunk” call and re- 
lease the /ines one (7) minute atter the time ex- 
pires. 
To reach an internal station: 
A. Dial the 3-digit station number. Ringback 
tone will be heard. 
B. Converse when party answers. 
NOTE: If the station dialed is unattended, busy or 
in DND, intercom dial tone will be returned (affer 
the Preset Call Forward 7Tmer expires) Refer to 
Sec. 600. IO 
300.26 
DO NOT DISTURB 
Activating Do Not Disturb: 
A. If you have been given the ability to place 
your phone in Do Not Disturb, press the pre- 
programmed DND button. 
B. DND button lights steady. 
The DND button can be pressed while the phone 
is ringing to stop the ringing. (Refer to One-Time 
Do Not Disturb below.) 
Removing Do Not Disturb 
A. Press the pre-programmed DND button. 
B. The button LED extinguishes and DND is 
cancelled. A flex button must be pro- 
grammed for this feature to operate. Refer to 
flex button programming. 
A. One-Time Do Not Disturb 
Allows you to prevent calls from ringing at your 
station while you’re on a call. The One-Time DND 
condition will automatically cancel when you end 
your call. 
A. Press the pre-programmed DND button while 
you’re off-hook and connected to a CO line 
or intercom call. The DND button LED lights 
and off-hook tones at your station are can- 
celled. 
To cancel: 
A. Replace handset. The DND button LED ex- 
tinguishes and DND is cancelled. A flex but- 
ton must be programmed for this feature to 
operate. 
300.27 EXCLUSIVE HOLD 
When a line is placed on Exclusive Hold, no other 
station in the system can retrieve this call. Hold 
may be programmed to be activated on the first or 
second depression of the Hold button. CO Lines 
while in a transfer hold are always placed in an 
Exclusive Hold condition. 
300.28 EXECUTIVE OVERRIDE 
Allows stations designated as “Executive” the 
ability to override and “barge inn on other keysets 
engaged in conversation. 
If you call a busy station: 
A. Dial [2!34]. Executive station will be bridged 
onto the CO line conversation in progress at 
the called station. Optional warning tone is 
heard and presented to all parties prior to 
cut-thtu. 
B. Replace handset at Executive station to ter- 
minate the override. 
NOTE: lf the busy party is mnecfed via infercorn 
to another patty, the inferwm wnnection will be 
dropped when the override occurs. 
NOTE: A decrease in volume may occur on the 
CO line after the bage-in occurs 
CAUTlON: USE OF THIS FEATURE WHEN THE 
EXECUTIVE OVERRIDE WARNING TONE IS 
DISABLED MAY BE INTERPREI-ED AS A VIO- 
LATION OF FEDERAL OR STATE LAWS, AND 
AN INVASION OF PRIVACY. CONSULT COUN- 
SEL WlTH RESPECTTO APPLICABLE LAW BE- 
FORE INTRUDING ON CALLS USING THIS 
FEATURE. 
Issue 1, June 1991 300-g  
						

							%ARPLUS@ 96EX Key Telephone System 
300.29 EXECUTIVE/SECRETARY TRANS- 
FER 
If you are designated the Executive station and 
your phone is busy or in DND, all calls will be 
routed to the Secretary station. 
If you are the designated Secretary station, you 
can signal the Executive that is busy or in DND by 
using the Camp On feature. 
300.30 FLASH 
When connected to an outside line: 
A. Press FLASH button to disconnect outside 
line and reseize outside line dial tone. . 
300.31 FLASH ON INTERCOM 
When connected to a page zone or another inter- 
nal party, press FLASH button to disconnect page 
or intercom call. Intercom dial tone will be heard. . 
300.32 FLEXIBLE BUl-l-ON ASSIGNMENT 
If you have buttons on your telephone which have 
NOT been assigned as CO lines, Pooled group, or 
Loop buttons, you may program them to suit your 
own indiviiual needs. There are five possible func- 
tions you may assign to these buttons: . 
e 
DSS/BLF: This button, when pressed, will 
automatically signal the assigned intercom 
station. DSS/BLF buttons are programmed 
by the station user. 
0 
FEATURES: This button can be programmed 
so that when pressed it will activate a particu- lar feature, thus eliminating the need for dial- 
ing the feature code. Some features require 
a flex button to be programmed for that fea- 
ture to be accessible to the station user. 
Where this is the case it is so designated in 
this Feature Operation Section and user 
guide. Feature buttons are programmed by 
the station user. Refer to Table 300-2 for a 
complete listing of code/features that may be 
programmed onto a flexible button. 
SPEED DIAL: This button can be pro- 
grammed to automatically access a speed 
number location for one-step operation. PBX 
and Centrex codes can be programmed into 
a speed dial bin and accessed by one button 
depression. 
POOLED GROUP ACCESS: A group of out- 
side lines can be placed under one button. 
When this button is pressed, the system will 
select an available line from this group for the 
user to place a call on. Pool buttons are 
assigned in data base administration. 
LOOP: This button will act as the direct ap- 
pearing button for outside lines that do not 
appear on the user’s individual telephone. 
Any phone that doesn’t have all lines appear 
on it must have a loop key. There is NO limit 
to the number of LOOP buttons a station may 
have. Loop buttons are assigned in data 
base administration. 
Table 300-2 Button Programming Codes 
100-19s 
280 
281 
282 
283 
284 
285 
286 
288 
294 
296 
297 
392 
590-597 
690497 
i7 
m=l 
7sfrJol 78# 
790-795 Direct Station Select 80 Account Code Enter 
Call Back (flex Button Programming) 890-897 UC0 Group Pilot Numbers l-8 
Pi& Up 898 UCD Availabfa/Unavailable 
Mute (flex Button Programming) 0 Attendant (1 st Programmed Attendant) 
tine Queue (flex Button Programming) ‘1 Internal Zone 1 
Do Not Disturb (Ffex Button Programming) l 2 Internal Zone 2 
Night Service (Attendant Station(s) 
l 3 hXemal Zone 3 
Camp-On (flex Button Programming) 
‘4 lntemai Zone 4 
Headset Mode 
l 5 Internal Ali Call 
Attendant Overdde (flex Button Programming) 
*6 External Page 
Executive Override 
l 9 Meet Me Page Answer 
CG tine Gff-Net Forward (1 st Programmed Attendant) 90 
All Cafl Page (tntemal & Extemaf) 
UCD Calls in Queue Display 
[SPD]m Speed Dii Access* 
Personal Park 
(00-19 Station) (20-99 System) 
Hunt Group Pilot Numbers l-8 
[SPD]f] Save Number Redii 
Voice Mail Group Pilot Numbers l-8 
[SPD]+[#] Last Number Redii 
Badground Music 
Personalized Messages 
’  YY= Speed Dii Bin numbers 
Clear Personaffzed Messages 
Z& Personalized Messages 
Pemonalized Message Code 
The desired speed bin must ba programmed prior to assign- 
Call Park (system) ing the speed tin onto a flexibfe button. 
* 300-10 Issue 1, June 1991  
						

							sTARPLUS@ 96EX 
Key Telephone System 
To program flexible buttons: 
A. Press SPD button twice. 
B. Press the assigned button to be programmed 
(it must be programmed in data base as a 
multi-function button). 
C. Dial desired code (Refer to Button Program- 
ming Codes). 
To erase a flexible button: 
A. Press SPD button twice. 
B. Press the button to be erase 
C. Press FLASH button. 
D. Replace handset or press ON/OFF button. 
300.33 HEADSET MODE 
If you wish to use a headset and have been given 
the ability to do so in programming. 
To activate Headset Mode: 
A. Dial [286] on the dial pad or press pre-pro- 
grammed FLEX button. 
B. LED will light steady. 
While Headset mode is active, the ON/OFF button 
will activate the headset and disable speaker- 
phone and intercom call announce operation at 
your station. 
To de-activate Headset Mode: 
A. Dial [286] on the dial pad or press the pre-pro- 
grammed FLEX button. 
B. LED will extinguish. 
Refer to flex button programming. 
300.34 INTERCOM CALLING 
Placing an Intercom Call 
A. Press station key of party to be called (if 
programmed at your phone): or dial station 
number (I 00 to 195). 
NOTE: Dialing a number in the numbering plan 
activates the telephone automatica&. 
B. You will hear ringing if called station is in the 
7” answering mode; or three bursts of tone 
if called station is in the UH” or “P” position. 
C. Lift handset or use speakerphone, after the 
three tone bursts stop. 
D. Hang up to end call. 
Answering an Intercom Call 
With your intercom signal switch in the T (center) 
mode, you will hear repeated bursts of intercom 
tone ringing and the HOLD button will slow flash. 
A. Lift handset or press ON/OFF button to an- 
swer, or move the intercom signal switch to 
the H (up) mode to reply. If you receive a call from a Phone Box, you must press that 
DSS 
button to answer the call. ~ 
B. Hang up to end call. 
In the P (down) mode, you will hear three 
bursts 
of tone and one-way announcement. The HOLD 
button will slow flash and the calling party cannot 
hear conversations in progress. 
A. Lift handset or press ON/OFF button to 
an- 
swer, or move the intercom signal switch to 
the H (up) mode to reply. 
In the H (up) mode, you wili hear three bursts 
of 
tone and an announcement. Reply handsfree or 
lift handset for privacy. 
300.35 INTERCOM TRANSFER 
Intercom transfer without DSS buttons: 
A. 
B. 
C. 
D. 
E. Receive or make an intercom call. 
Press the TRANS button. Intercom dial 
tone 
is heard. 
Dial the station where the call is to be 
trans- 
ferred. 
When 2nd station answers, you are in a 
su- 
pervisad transfer mode (1 st station is staged 
for transfer). 
Hang up (station 1 and 2 are connected). 
Intercom transfer using DSS buttons: 
A. Receive or make an intercom call using 
a 
DSS button. 
B. Press DSS button where call is to be 
trans- 
ferred. 
C. Hang up (station 1 and 2 are connected). 
Intercom transfer using DSS buttons with Search 
and Recovery: 
A. 
B. 
C. 
D. 
E. Receive or make an intercom call using 
a 
DSS button. 
Press DSS button to search for 2nd party. 
Press TRANS button to recover I st call 
and 
abort transfer. 
Repeat the last two steps until second patty 
is located. 
Hang up (Station 1 and 2 are connected). 
300.36 LAST NUMBER REDIAL 
A. Press SPD button. 
B. Press pound [#] key. 
C. The last number dialed over an outside 
line 
will be automatically redialed. 
The system will automatically select the original 
line used to place the call and rediai the number. 
If that line is busy, the system will automatically 
select another line from the same group and 
redial 
the number.  
						

							STA~PLUS@ 96EX 
Key Telephone System 
. 
lf no lines are available in the same group, station 
will receive busy tone and can queue for a line. 
if the station user preselects a line before activat- 
ing LNR, the preselection will override the line 
which was used originally. 
300.37 LEAST COST ROUTING 
To place an outside call when LCR has been 
enabled in the system: 
A. Dial [9]. 
B. Dial desired telephone number (ie: I+ area 
code+number) 7-digit number. 
C. Wait for answer. Lift handset or use speaker- 
phone to converse. 
If all lines available to you are busy, remain off- 
hook for four (4) seconds to automatically be 
queued onto LCR for an available line. 
LCR Que Callback 
If an LCR Queue Callback has been activated: 
A. When telephone is signalled, answer the call. 
B. Desired telephone number will automatically 
be redialed. 
NOTE: On/y one LCR Queue Call Back requesf 
may be initiated by a station. When a second 
requesf is made, the first request will be canceled. 
300.38 LCR QUE CANCEL 
A. Dial the LCR Queue Cancel code, [74]. 
B. Replace handset or press ON/OFF button. 
300.39 MEET ME PAGE 
To request another party to meet you on a page: 
A. 
B. 
C. Dial the desired two-digit paging code or 
press programmed button. 
Request that party meet you on the page. 
Do not hang up; wait for the requested party 
to answer. As soon as the paged party an- 
swers and is connected to you, the page 
circuit is released. 
Answering a Meet Me Page 
A. Go to the nearest Telephone and dial [*], [9] 
or press the pm-programmed flex button. 
B. You will be connected to the party that paged 
you. 
300.40 MESSAGE WAITING 
Leaving a Message Waiting Indication 
Up to five messages can be left at any Station. If 
you dial a station that is busy, unattended, or in 
DND, you can leave a message waiting indication. 
A. Press the MSG WAIT button. B. Called party’s MSG WAIT button will slow 
flash. 
C. Hang up. 
Answering a Message Waiting Indication 
If your MSG WAIT button is flashing at a slow rate, 
you have a message waiting for you. The first 
message left will be the first one called. 
A. 
B. 
C. Press flashing MSG WAIT button. 
Station that left message will be signaled with 
tone ringing. 
If called station does not answer, press MSG 
WAIT button once to leave message. 
300.41 MUTE KEY 
The MUTE button provides privacy during speak- 
erphone or handset operation by disabling the 
microphone.. 
A. Press pre-programmed MUTE button while 
off-hook on speakerphone or handset to ac- 
tivate. 
B. Press MUTE button again to deactivate. 
The mute feature automatically deactivates upon 
call temination. 
A flex button must be assigned to use this feature. 
Refer to flex button programming. 
300.42 OFF-HOOK PREFERENCE 
If your phone has been programmed for Off-Hook 
Preference, you will access an outside line, or a 
feature by going off-hook or pressing the ON/OFF 
button. 
While Off-Hook Preference is enabled, you may 
access internal intercom dial tone by: 
A. Pressing your preprogrammed ICM button. 
B. LED lights steady 
or 
C. Dial your own 3-digit intercom number. (Do 
not lift handset or press ON/OFF button be- 
fore dialing intercom number.) 
D. Intercom dial tone will be heard. 
You may now dial an internal station or Feature 
Access code. 
Refer to flex button programming. Also refer to 
Prime Flex button programming. 
300.43 PAGING 
If you have been given the ability to make page 
announcements: 
A. Lift handset. 
B. Dial the two-digit paging code, or press pro- 
grammed flex button. 
l l Internal Zone 1 
3Og-12 
Issue 1, June 1991  
						

							*2 Internal Zone 2 
*3 Internal Zone 3 
*4 internal Zone 4 
*5 Internal All Call 
*6 External Zone 
l 0 All Call 
C. Speak in normal tone of voice to deliver mes- 
sage. 
Stations off-hook or in DND will not hear the page 
announcement. 
NOTE: When making a zone page or All Call page 
and the zone is busy, fhe page initiafor will receive 
ringback fone until fhe zone becomes available. 
You will then hear a warning fone and an make 
the page announcement 
300.44 PBXICENTREX TRANSFER 
While connected to an outside line (PBX/Centrex): 
A. Press FLASH button. 
B. Receive transfer dial tone. 
C. Dial PBX/Centrex station number. 
D. Hang up to complete transfer. 
300.45 PERSONALIZED MESSAGES 
Each station can select a pre-assigned message 
to be displayed on the LCD of any Key Telephone 
calling that station. 
There are ten possible messages which can be 
left. 
A. Dial m[8] on the dial pad or press a pro- 
grammed flex button. 
B. Dial the two-digit code for the message which 
will appear. 
00 clears messages 
01 VACATION 
02 RETURN MORNING 
03 RETURN AFTERNOON 
04 RETURN TOMORROW 
05 RETURN NEXTWEEK 
06 BUSINESS TRIP 
07 MEETING 
08 HOME 
09 ONBREAK 
IO LUNCH 
NOTE: This feature is not available to the atten- 
dant(s). 
300.46 PERSONALIZED MESSAGE CODE 
ON A FLEX KEY 
You can program code 78 on a flexible key to 
speed access of pre-selected messages. 
A. Press SPD button twice. 
B. Press the desired flex button. LED flashes. 
sTARPLUS@ 96EX 
Key Telephone System 
C. Dial [78] + #. Confirmation tone is heard. 
User can now press that flex button and dial the 
two-digit message number 00-10 to activate or 
deactivate a personalized message. Confirmation 
tone will be heard. 
300.47 PHONE BOX RINGING 
To receive ringing from Phone Box(es) at a station, 
a DSS button must be assigned on a flex key. 
Refer to Flex Button Programming for instructions 
on how to program DSS buttons. Also refer to Sec. 
610.25 for Phone 50x Ring Timer. 
300.48 PRIME FLEX BlJlTON PROGRAM- 
MING 
If your phone is programmed for off-hook prefer- 
ence and have been given the ability to enable or 
change the prime flex button. 
A. Dial [287j on the dial pad 
B. Then dial two-digit button number. 
To disable Off-Hook Preference: 
A. Dial [287j on the dial pad. 
B. Dial [00] on the dial pad. 
300.49 PROGRAMMING YOUR NAME INTO 
THE LCD DISPLAY 
Every etiension (key and SLT) has the capability 
to program the users name so that people using 
display telephones will see the name instead of 
the station number. 
A. Dial [295l. 
B. Enter your name (up to 7 letters) using the 
pattern shown below. 
Table 
300-3 Entered Digits to Letters 
Conversion Chati 
A=12 
~ G=l4. M=l6 T=l8 
g$ H=*4 N=*6 U=*8 
I=# 0=#6 v48 
D=l3 
J=l5 P=l7 w=19 
E=*3 Q=*l x=*9 
F=#/3 K=*5 
R=*7 Y=#9 
SPACE=## L=#I5 ’ 
S=#7 Z=#l 
C. Press SPD button to complete the program- 
ming process. 
issue 1, June 1991 
300-l 3  
						

							sTARPLUS@ 96EX 
Key Telephone System 
To erase your name: 
A. Dial [29!3]. 
B. Press SPD button. 
Station Speed Bin 00 is used to store name in 
display information. 
300.50 PULSE TO TONE SWITCHOVER 
The signaling on an outside line can be changed 
from dial pulse to tone (DTMF) manually while 
dialing out. 
To perform the change-over 
A. Dial an [*] 
B. Remaining digit will be sent using DTMF. 
The Pulse to Tone Switchover command may also 
be included into a speed dial bin. Refer to speed 
dial programming. 
300.51 SAVE NUMBER REDIAL 
If you wish to save the last number you dialed for 
use later: 
A. After placing an outside call, keep handset 
off -hook. 
B. Press SPD button twice. 
To Dial a number that was saved using the steps 
above: 
A. Press SPD button. 
B. Dial the asterisk r] key. 
System will automatically select the original line 
used to place the call and redial the number. 
If that line is busy, the system will automatically 
select another line from the same group and redial 
the number. 
If no lines are available in the same group, station 
will rece.we busy tone and can queue for a line. 
If the station user preselects a line before activat- 
ing SNR, the preselection will override the line 
which was used originally. 
300.52 PROGRAMMING PBX/CENTREX 
CODES ONTO A FLEX BUlTON 
For easy one-button access to Centrex or PBX 
features, perform the following steps: 
A. Program the Centrex or PBX code into a 
station or system speed dial bin, including 
hook-flash (flash key), r], and [#] commands. 
(Refer to station or system speed dial pro- 
gramming) 
Program that speed bin onto a flex button. 
Refer to flex button programming. 
300.53 SPEAKERPHONE 
A. Press ON/OFF button to “ON”. Intercom dial 
tone will be heard. B. Press station key of desired party, or press 
available outside line button and dial number. 
Speakerphone is activated. - 
C. Press ON/OFF button to “OFF” to end call. 
NOTE: For further references in this section where 
‘Tiff handset” is specified, you may also use the 
method of pressing the uON/OFF” button, if the 
telephone is programmed to be a true two-way 
speakevhone. 
300.54 STATION SPEED DIAL 
If no outside line has been specified in program- 
ming, one will be chosen automatically or you can 
choose one now. 
A. Press SPD button and dial bin location, or 
press programmed speed bin button. Station 
Speed numbers are 00 to 19. 
B. When called pafly answers, pick up handset 
or use speakerphone. 
300.55 STORING SPEED NUMBERS 
Station Speed numbers can be entered by keyset 
users. System Speed numbers must be entered 
by the first programmed attendant. If no attendant 
is specified, enter at Station 100. 
A. 
B. 
C. 
D. 
E. Press SPD once, then press a desired out- 
side line key or pool key or select an outside 
line automatically by pressing the SPD button 
a second time. 
Dial the speed bin location. 00 to 19 for 
Station Speed numbers; 20 to 99 for System 
Speed numbers. 
Dial telephone number. (including special 
codes described below) 
- 
- 
- 
- TRANS - Pressing the TRANS button 
during number entry initiates a Pulse-To- 
Tone switchover. 
HOLD - Pressing the HOLD button dur- 
ing number entry inserts a Pause. 
FLASH - Pressing the FLASH key inserts 
a Flash into the speed number. 
TRANS - Pressing the TRANS button as 
the first entry in the speed bin inserts a 
nodisplay character causing the num,- 
bers stored in the bin not to appear on the 
Key Telephones display when the bin is 
accessed. 
Press SPD 
Hang up. 
To program several speed numbers in a row, 
press SPD button twice to conclude programming 
a number and then just enter the next speed 
number bin to be programmed. If the station has 
300-14 
Issue 1, June 1991  
						

							no line appearance for the line programmed into 
the speed bin, that line will come up under the Night Answer must have a loop button appearance 
Loop button or Pool button when accessed. if the ringing outside line does not appear at 
their 
phone. 
300.56 SYSTEM SPEED DIAL 
If no outside line has been specified in program- 
ming, one will be chosen automatically or you can 
choose one now. 300.59 VOICE MAIL OPERATION (VM) 
Forward Callers to vour Mail box 
Intercom and Transferred CO callers may 
be 
routed directly to your mail box by forwarding your 
phone to a voice mail group. Callers will then be 
greeted by your personal voice mail greeting 
available (Refer to Call Forward - Voice Mail 
Op- 
eration)  A. 
B. Press SPD button and dial bin location, or 
press programmed speed bin button. System 
Speed numbers are 20 to 99. 
When called party answers, pick up handset 
or use speakerphone. 
300.57 UNIFORM CALL DISTRIBUTION 
WW 
A. Number of Calls in Queue Display 
From an idle display key telephone: 
1. Dial [297j or press programmed flex button. 
(ON/OFF button LED lights steady) 
2. Dial 3-digit UCD group number (890-897). 
3. Your display will tell you how many calls are 
in queue for that group. 
4. Dynamic update of display occurs as queue 
condition changes. 
5. Lift the handset or press the ON/OFF button 
to terminate mode. 
PIOTE: This feature cannot be used with a call in 
progress and the station will be considered busy 
for incoming cak 
B. AVAILABLE/UNAVAILABLE MODE 
If you are a UCD agent, you may place your station 
in the Available mode to receive UCD type of calls 
or you may place you station in the Unavailable 
mode to block UCD type calls from ringing your 
station. 
To go Available: 
I. Dial [898] on the dial pad or press pre-pro- 
grammed Available/Unavailable flex button. 
2. You may now receive calls. 
To go Unavailable: 
1. Dial 18981 on the dial pad or press pre-pro- 
grammed Available/Unavailable flex button. 
2. You are now blocked from receiving UCD 
calls. 
300.58 UNIVERSAL NIGHT ANSWER(UNA) 
If you hear outside line ringing at another station 
and wish to answer it, dial [75j on the dial pad. The 
connected outside line can be transferred or dis- 
connected. Each telephone utilizing Universal Retrieving Voice Messages 
If your Message Waiting key or programmed 
Voice 
Mail group key is flashing, you may have a voice 
message waiting for you. To enter the voice mail 
system to check for mail: 
A. Dial the Voice Mail group number or press 
the 
programmed voice maii group key or flashing 
Message Wait key. 
B. You will immediately be prompted to 
enter 
your password for your mail box. 
Receiving a Voice Mail Message Wait 
To receive ZI message waiting indication that 
a 
voice message has been taken for you, the Voice 
Mail system must be programmed to provide such 
an indication. 
After the voice mail system receives a voice 
mes- 
sage for a station user: 
A. The voice mail must go off-hook and dial 
the 
voice mail message wait code [60]. 
B. Then dial the 3-digit extension number of 
the 
station user who received a voice message. 
Turning the Message Waiting Lamp Off 
When a station user retrieves the voice messages 
from the voice mail system, the voice mail 
system 
must: 
A. Be programmed to go off-hook and dial 
the 
message cancel code [61]. 
B. Then dial the 3digit extension number of 
the 
station user who retrieved the voice mes- 
sage. 
A. VM Tone Mode Calling Option 
Allows the Voice Mail system to override a 
called 
stations H or P intercom switch settings. 
When placing a call to a station and Tone 
ringing 
is desire (the Voice Mail system MUST be pro- 
grammed to: 
A. Dial [w. X 
B. Then dial 3digit station extension (call 
tone 
rings station).  
						

							300.60 VOLUME CONTROLS 
There are two volume control wheels on the right 
side of the Key Telephone. Spinning the switch 
toward you decreases the volume. The front 
switch is for voice, background music, and speak- 
erphone volume. The back switch is for tone 
ringing volume. 
SINGLE LINE TELEPHONE FEATURE3 
.300.61 ACCOUNT CODE 
SLT stations can enter an account code to identify 
the call or calling station. 
Entering Account Code before a call: 
A. Lift the handset. 
B. Dial [80]. 
C. Dial the account code. If the account code 
contains fewer than 12 digits, dial r] to return 
to intercom dial tone. Dial tone is heard. 
D. Dial [9] or CO Access code and the desired 
number. 
Entering Account Code during a call: 
A. Depress the hookswitch momentarily. Your 
call will be placed on hold while you enter 
your account code. 
B. Dial [80]. 
C. Dial the account cod If the account code 
contains fewer than 12 digits, dial r] to return 
automatically to the call. 
300.62 CALL BACK 
A. Briefly depress and release the hookswitch. 
B. Dial [#4]. 
C. Replace handset. 
Only one Call Back request can be left at a station; 
the second request will convert to Message Wait- 
ing Request. 
300.63 CALL FORWARDING 
To call foward calls to another station: 
A. Lift handset. 
B. Dial [#2]. 
C. Skip step c for immediate fonvarding, other- 
wise dial the appropriate code: 
[2] = Call Forward No Answer 
[3] = Call Fonvard Busy 
[4] = Call Forward Busy/No Answer 
[q = Call Forward Off-Net (via speed dial) 
D. Dial the 3-digit extension number or speed 
bin number where calls are to be forwarded. 
Confirmation tone will be heard. 
E. Replace handset. To Remove Call Forwarding: 
A. Lift handset. 
B. Dial [#2] or [##I. Confimation tone will be 
heard. 
C. Replace the handset. 
300.64 CALUNG STATION TONE MODE 
OPTION 
Allows a calling station to override a called key 
station’s H or P intercom switch setting. 
When placing a call to a key station and Tone 
ringing is desired: 
A. Dial [%I]. 
B. Dial 3-digit station extension (call tone rings 
station). 
300.65 CAMP-ON 
After receiving intercom busy tone: 
A. Briefly depress and release the hookswitch. 
B. Dial [##‘I. When the called party answers, 
consult with them. 
While on a CO line you receive a Camp-on warn- 
ing tone through handset: 
A. Chwse desired call (hang up on present call 
and take the new one, or ignore the Camp-on 
signal). (also see Personal Park) 
300.66 CALL PARK (System) 
To place an outside call on hold and consult with, 
page, or call an internal patty and/or transfer the 
outside call. 
While connected to an outside line: 
A. Depress and release the hookswitch. The 
caller is put on Exclusive hold. 
B. Dial parking location (790 to 795). Hear con- 
firmation tone. 
C. If you hear busy tone, depress and release .’ 
the hookswitch and dial another parking loca- 
tion. 
Retrieving a Parked Call 
A. Lift handset. 
B. Dial pound [#]. 
C. Dial parking location (790 to 795) where the 
call was parked. 
300.67 CALL TRANSFER: 
Making an Unscreened Transfer 
A. Briefly depress and release the hookswitch. 
B. Dial desired intercomnumber. 
C. Hang up to complete the transfer. 
300-l 6 Issue 1, June 1991