Vodavi Starplus 96ex Hybrid Key Telephone System Installation Manual
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Table 200-l Alphabetical Feature Index INTERNAL EXTERNAL FEATURE AVAILABLE EQUIPMENT EQUIPMENT REQUIRED REQUIRED Account Code !3 N Printer Account Code (Single Line) S N Printer Attendant Disable Outgoing Access S N N Amplified Central Office (COA) 0 COA N Attendant Overflow S N N Attendant Override S N N Attendant Recall S N N Automatic Line Access S N N Automatic Night Sewice S N N Automatic Pause Insertion w/Speed Dial S .N N Automatic Priiacy S N N Automatic Selection S N N Background Music S N Music Source Basic Key Set Compatability S N Basic Key Telephone Battery Backup (Memory) S N N Battery Backup (System) 0 BC Battery Pkg Busy Lamp Field (BLF) S N N Call Announce Priiacy S N N Call Back S N N Call Forward: Station Call Foward - All Calls S N N Call Forward - Busy S N N Call Forward - No Answer S N N Call Forward - Busy/No Answer S N N Forward to Pilot (UCD, VM, Hunt) S N N Station Off-Net Forward (via speed dial) S APL N Call Forward: Preset Call Forward Preset to Stations S N N Call Forward Preset to Hunt Groups S N N Call Forward Preset to Off-Net (via speed dial) S N N Call Forward Preset to UCD Groups S N N Call Forward Preset to Voice Mail Groups S APL Voice Mail System Call Forward: CO Lines Incoming CO Lines Off-Net (via speed dial) S APL N Calling Station Tone Mode Option S N N Call Park S N N Call Pick-up: Group Pick-up S N N Directed Call Pick-up S N N Call Transfer S N N Camp-On S N - N Camp-On Recall S N N S = Standard Feature; O=Optional: Requires additional hardware; N&J additional hardware required 200-2 Issue 1, June 1991
Table 200-l Alphabetical Feature index (Cont’d) FEATURE Canned Toll Restriction Centrex Compatability Centrex/PBX Transfer Chaining Speed Bins CO Line Access CO Line Class of Service CO Line Control (contact) CO Line Groups CO Line Loop SupeWision CO Line Queue CO Line Incoming Ring Assignment: Assigned Per CO Line CO Ring Detect Conference: Add-on Multi-Line Unsupenrised Trunk-to-Trunk SLT - Add-on SLT - Multi-Line SLT - Conference with Personal Park Conference Enable/Disable Per Station Conference Enable/Disable Per CO Line Data Base Printout (dump) Day/Night Class of Senrice (COS) Default Button Mapping Dial Pulse Sending Dialing Privileges Direct CO Line Ringing: To Stations To UCD Groups To Hunt Groups To Off-Net (via speed dial) To Voice Mail Groups Direct Station Selection Directed Call Pick-up: Pick-up from Stations Pick-up from UCD Groups Direct Inward Station Access (DISA): Programmable Access CO Line Group Access Station Access INTERNAL EXTERNAL AVAILABLE EQUIPMENT EQUIPMENT REQUIRED REQUIRED S N N S N N S N N S N N S’ N N S N N S PFI- N S N N S N N S N N S N N S N N S N N S N N 0 APL N S N N S N N S N N S N N S N N S N N S N N S N N S N N S N N S APL N S APL N S N Voice Mail System S N N S N N S N N 0 APL N S N N S N N S N - N S = Standard Feature: O=Optional: Requires addiiional hardware; N=No additional hardware required Issue 1 S June 1991 200-3
STAt?i’Lus@ 96EX Key Telephone System . Table 200-l Alphabetical Feature index (Cont’d) INTERNAL EXTERNAL FEATURE AVAILABLE EQUIPMENT EQUIPMENT REQUIRED REQUIRED Do Not Disturb (DND) S N N One-Time Do Not Disturb S N N DTM F Sending S N N Emergency Transfer 0 PFT SLTs End to End Signalling Exclusive Hold S N N Executive Override S N N Executive/Secretary Transfer S N N External Night Ringing S N N Flash s NN Flash on Intercom S N N Flash with Speed Dial S N N Flexible Attendant(s) S N N Flexible Button Assignment S N (22 buttons) Forced Account Codes S N N Group Call Pick-up S N N Headset Compatability S N N Headset Mode S N N Hearing Aid Compatible S N N Hold Preference S N N Hold Recall S N N Hot Line/Ring Down S N Key Station Hunt Groups: (8 x 8) Pilot Hunting S N N Station Hunting S N N Hunt Group Chaining S N N Intercom Calling S N N Intercom Signaling Select S N N Last Number Redial (LNR) S N N LCD Interactive Display S N Exec Telephone Least Cost Routing (LCR): LCR 3 Digit Tables S N N LCR 6 Digit Tables S N N Route List Tables S N N Insert/Delete Tables S N N Weekly Time Tables S N N Daily Start Time Tables S N N Exception Tables S N N Default LCR Database S N N LCR Routing for Toll Information S N N Loop Button CO Line Access S N ’ N Loud Bell Control (LBC) 0 PFT Gen & Bells S = Standard Feature; O=Optional: Requires additional hardware; l&No additional hardware required 206-4 Issue 1, June 1991
. Table 200-l Alphabetical Feature Index (Cont’d) FEATURE INTERNAL EXTERNAL AVAILABLE EQUIPMENT EQUIPMENT REQUIRED REQUIRED Meet Me Page Message Waiting Message Waiting Reminder Tone Music On Hold Mute Key Name in Display Night Service: Manual Operation Automatic Operation Weekly Night Mode Schedule Night Class of Service (COS) Universal Night Answer (UNA) Night Ringing Assignment External Night Ringing Off-Hook Preference Auto Line Access Auto Feature Access Hot Line/Ring down intercom Access User Programmable Preference Off-Hook Signailing Off-Premise Extensions (OPX) On Hook Dialing On-Line Programming Paging External Internal Paging Access Restriction Pause Timer PBX Dialing Codes Personalized Messages Personalized Message Code on a Flex Key Phone Box Pool Button Operation Preferred Line Answer Privacy Release: Per Station Option Per CO Line Option Priiate Line Pulse-To-Tone Switchover Range Programming Remote Administration (Database) S N S N S N S N S N S N N N N Music Source N Exec Telephone S N S N S N S N S N S N S N S N S N S N S N S N S N S N 0 OPX/APURG S N S N N N N N N N N N N Keyset Keyset Keyset Keyset N OPX Circuit N N 0 S S S S S S S S S APL N N N N N N N N N Paging Equip N N N N N N Phone Box N N S N N S N N S N N S r-J , N S N N S N N S = Standard Feature; O=Optional: Requires additional hardware: N=No additional hardware required Issue 1, June 1991 200-5
Table 200-l Alphabetical Feature Index (Cont’d) , INTERNAL EXTERNAL FEATURE AVAILABLE EQUIPMENT EQUIPMENT REQUIRED REQUIRED Remote System Monitor and Maintenance S N Optional Modem Save Number Redial (SNR) S N N Single Line Telephone (SLT) Compatability 0 SLT/APURG 2500 Type SLT SLT Personal Park: SLT Personal Park Transfer S N N SLT Conference with Personal Park S N N SLT “Flip-Flopn Hold S N N Station Message Detailed Recording (SMDR) S RSM Printer Speakerphone S N N Station Class of Sewice S .N N Station Speed Dial S N N System Capacity: up to 24x48 Configuration S N N up to 40x96 Configuration 0 Expansion KSU N System Hold S N N System Speed Dial S N N Toll Restriction (Table Driven) Transfer Recall S N N Uniform Call Distribution (UCD): (8 x 8) Alternate UCD Group Assignments S N N Overflow Station Assignment S N N Incoming CO Direct Ringing S N N Recorded Announcements (RAN) 0 N RAN Device Two Recorded Announcements for Transferred CO Calls 0 N RAN Device Number of Calls in Queue Display S N N UCD Auto Wrapup with Timer S N N Available/Unavailable Mode Universal Night Answer (UNA) S N N Voice Mail Groups: VM (8 x 8) SIBIAPURG Voice Mail System In Band Signaling Integration 0 APL N Voice Mail Message Waiting Indication S N N Voice Mail CO Disconnect Signal Pass thru S APL N Voice Mail Tone Mode Calling Option S N N Volume Control S S N S = Standard Feature; O=Optional: Requires additional hardware; &No additional hardware required 200-6 lssuel,Junel991
ing both system and station speed dial during a power outage. 200.12 BA-ITERY BACK-UP (SYSTEM) When the optional Battery Charging Card and main- tenance free (gel-type) batteries are install&, full system power can be maintained in the event of commercial power outage. Calls in progress when power fails will continue without interruption. The batteries are recharged when the system returns to normal AC operation. 200.13 BUSY LAMP FIELD (BLF) When a button on a Key Telephone is assigned as a DSS it also serves as a Busy Lamp Field to display the status of that telephone. 200.14 CALL ANNOUNCE - PRIVACY Each telephone user can set their intercom signaling switch to receive intercom call announcements with- out having the calling pany hear any conversations in progress. 200.15 CALL BACK A station can initiate a call back request to another busy station. As soon as that station becomes idle, the station that left the call back request is signaled. 200.16 CALL FORWARD: STATION A. B. C. D. Call Forward - All Calls This feature allows a station the ability to have all their calls (internal or external) forwarded immediately to a designated station, a UCD group pilot number, Voice Mail group number, or Hunt group. (See Note) Call Forward - Busy This feature allows a station the abil.ky to have their calls forwarded to a designated station, a UCD group pilot number, Voice Mail group number, or Hunt group when their station is busy. (See Note) Call Fomrard - No Answer This feature allows a station the ability to have their calls forwarded to a designated station, a UCD group pilot number, Voice Mail group number or Hunt group number when there is no answer at the station. No answer calls forward when the system-wide “no answer timer” ex- pires. (See Note) Call Forward - Busy/No Answer Allows a stations the ability to forward a combi- nation busy/no answer calls to a designated station, a UCD group pilot number, Voice Mail group number, or Hunt group. No answer calls STARPLUS@ 96EX Key Telephone System forward when the system-wide “no answer timer” expires. Initial CO ringing, transferred CO ringing and intercom ringing call: can all be forwarded. Calls that ring to an idle station will be call forwarded after expiration of the No Answer ring timer.(See Note) E. Call Forward - Off-Net Stations will be allowed to forward intercom and transferred CO line calls to an off-net location. This allows a station to reroute calls that would normally be lost. Calls can be forwarded to home or another off-net site. Initially ringing CO calls cannot be forwarded with this feature (see Incoming CO lines Off-Net Forward, fea- ture).(See Note) NOTE: initial Ringing incoming: calls will forward to groups, (ie: UCD, Voice Mail, Hunt) if the station forwarded is the only station assigned to ting on the CO line. 200.17 CALL FORWARD: PRESET This feature allows the system data base to be configured so that incoming CO Lines, which are programmed to ring at a particular station, can be forwarded elsewhere in the system predetermined by programming. This feature is active if the station ringing is not answered in a specified time. This is particularly useful in “overflow” applications where a Voice Mail or Auto Attendant may be in use. A station may have one designated preset forward location defined in the data base. Preset Call Fomard is chainable only to other pre- determined preset forward stations specified in the database up to a chain of 5 stations. Chainable Preset Call Forwarding will force the in- coming CO Line to ring at each station preassigned in the database for the Preset Forward Ring Timer specified in the database before forwarding. Each station in the system may, independently, have incoming CO calls preset forwarded to the following destinations: A. Preset Call Forward - Stations Each Key Telephone user may have preset in the database Initial Ringing Incoming to be directed to another station in the system, if the call goes unanswered for a predetermined amount of time. B. Preset Call Forward - Hunt Groups CO Lines can be preset forwarded to ring into a Hunt Group from-any station. A CO line will not preset forward to a busy Hunt group, how- ever each time the preset forward timer expires (for a total of five attempts) the group will be Issue 1, June 1991 200-7
C. D. E. checked for an idle station. If a member of the group is idle the call will then be presented to that member. Preset Call Forward - UCD Groups CO Lines can be preset forwarded to ring into a UCD Group from any station. A CO line will not preset forward to a busy UCD group, how- ever each time the preset forward timer expires (for a total of five attempts) the group will be checked for an idle station. If a member of the group is idle the call will then be presented to that member. Preset Call Forward - VM Groups CO Lines can be preset forwarded to ring into a Voice Mail Group from any station. A CO line will not preset forward to a busy Voice Mail group, however each time the preset forward timer expires (for a total of five attempts) the group will be checked for an idle Voice Mail port. If a VM port is idle the call will then be presented to Voice Mail. Preset Call Forward - Off-Net CO Lines can be preset forwarded to ring Off- Net via speed dial from any station. After the expiration of the preset forward timer, the sys- tem will select an idle CO line and dial the off-net location, then connect the two CO lines. 200.18 CALUNG STATION TONE MODE OP- TION This feature will provide an easy means for a Calling station to override a desired stations H (handsfree) or P (call announce) intercom switch setting. A dial code has been added that is dialed in front of the extension number to force the tone ringing. 200.19 CALL PARK An outside line can be placed into one of six parking locations and can be retrieved by any station that has a direct line appearance or an available loop button. Parked calls have their own recall timer and will recall the originating station and if still unan- swered, the attendant(s). 200.20 CALL PICK-UP: A. Group Pick-up Stations can be placed in one or more of four pick-up groups. Stations within a group can pick up tone ringing intercom calls, recalling outside line ringing, or transferred outside line calls for another station in that group. 200-8 Issue 1, June 1991 B. Directed Call Pick-up A station can pick up an intercom call., trans- ferred, incoming, or recalling outside line call to a specific unattended station. The call must be a tone ringing call. 200.21 CALL TRANSFER An outside CO line can be transferred from one keyset to another. By using the TRANS button, screened (announced) or unscreened transfers can be made. The line being transferred rings on the keyset and provides Exclusive Hold flashing indica- tion to the receiving party’s keyset. Any number of attempts can be made to locate someone by calling different keysets without losing the call. If a line is transferred to a busy station, it will receive muted ringing. 200.22 CAMP-ON A station may alert a busy party that an outside line is on hold and waiting for them by using the CAMP- ON button. To camp on a call, press the TRANS button to transfer the call to the desired busy station, then press the CAMP ON button. The busy party will receive a muted ring over the keyset speaker, and a visual flashing CAMP ON LED. By pressing the CAMP ON button, the person called places his existing outside call on hold and is connected to the person placing the Camp On. He can then pick up the call on the appropriate line. Calls cannot be camped on when a station is in DND or in Confer- ence. 200.23 CAMP-ON RECALL When a station does not answer a Camp On, that call will recall the person placing the Camp On, and if unanswered by them, will recall the attendant(s). 200.24 CANNED TOLL RESTRICTION The system provides an easy means of applying the most common form of toll restriction where I+ and 0+ along with 976, 555, and 411 type of calls are restricted with all local calls and i-800,91 1, l-91 1, and l-61 1 type of calls are allowed. This canned toll restriction is applied through the use of a single pre-built Class-of-Service and can be assigned to stations using range programming. 200.25 CENTREX COMPATIBILITY The Starplus 96EX system provides features that are Centrex compatible so that Centrex users can utilize the 96EX to enhance their Centrex capabili- ties. The 96EX actually simplifies and provides easier access to many Centrex features by offering the following features;
A. Flex Button Programming flexible button programming allows Centrex users to program complex Centrex dial codes onto a key set button for easy one touch access to Centrex features. B. Off-hook Preference Both Key stations and Single line telephones may be programmed to have their personal Centrex line accessed automatically just by lift- ing the handset or pressing the ON/OFF button. Internal features to the 96EX are still made available to key stations by accessing intercom before going off-hook. C. Private tine appearance The 96EX allows for private line assignment on an unlimited bases. Each station may have sole access to a particular outside line if desired and may also be assigned to receive incoming ringing on that line. D. Programmable Flash Timer CO line flash is a momentary opening on a CO line used for signaling. When using the 96EX in a Centrex environment the CO line flash is to signal the intention to transfer a caller using, Centrex transfer. The CO line flash timer is programmable on a per CO line bases to facili- tate a mixture of Centrex and CO lines within the same system. E. Programming *, #, and Hook-Flashes into Speed Dial Many Centrex codes utilize a hook-flash fol- lowed by in many cases the digit r] and or [#]. The Starplus 96EX allows these codes to be programmed as a part of system or station speed dial sequences. 200.26 CENTREX/PBX TRANSFER When Centrex or PBX lines are connected to the 96EX system, users may, by using the flash button, transfer callers to other Centrex or PBX extensions. Additionally, the flash command may be included within a Speed Bin and programmed onto a flex button for one button transfer. 200.27 CHAlNlNG SPEED BINS Speed dial bins may be chained together by simply pressing one speed bin, then another and another as required. This is helpful for accessing Long Distant carriers or banking services when Account Codes may be re- quired. 200.28 CO LINE ACCESS Through programming, telephones are allowed or denied access to particular outside lines or line groups. 200.29 CO LINE CLASS OF SERVICE Each CO Line may be programmed with a Class-of- Service to provide dialing privileges. The 96EX sys- tem uses a array between CO Line Class-of-Service and Station Class-Of-Service to offer a wide variety of dialing privilege possibilities. The CO Line Class- of-Service is also checked when a DISA caller se- lects an outside CO line to determine the dialing privilege for that call. 200.30 CO LINE CONTROL (CONTACT) There are two control contacts (optional) which may be individually programmed as either CO Line Con- trol (to control ancilliary equipment) or Loud Beli Control to control a customer provided ringing device to external areas. When programmed as CO Line Control and assigned to a CO line, the corresponding wntact will close whenever that CO line is accessed by a station. (One Pl7 is required to provide one wntact.) 200.31 CO LINE GROUPS Outside lines can be placed in one of eight groups if the customer’s business requires such grouping. Stations are then individually assigned access to these lines and given the ability to dial on particular lines. 200.32 CO LINE LOOP SUPERVISION The 96EX system can be programmed to monitor CO lines while on-hold wnnected to RAN devices or Voice Mail systems or in Trunk-to-Trunk wnnections for disconnect signal provided by the Telco. After a disconnect signal is detected, the 96EX sys- tem will release the CO lines and automatically place them back in service. 200.33 CO LINE QUEUE When all the outside lines in a group are busy, stations can be placed in queue awaiting a line in the same group to become available. If a station doesn’t answer the queue signal within 15 sewnds, that station is dropped from the queue. 200.34 CO LINE INCOMING RINGING AS- SIGNMENT Each CO line may be programmed (in data base admin) so that incoming ringing on the specified CO line(s) may be assigned initial ringing to one of the following destinations: . one or more stations (Keyset or SLT) Issue 1, June 1991 200-9
0 To a UCD, Voice Mail or Hunt Group e Off-Net (via Speed Dial) The ring-in will follow Day Ring assignments unless Night Service mode is active, in which case all incoming CO calls will follow Night Ring assign- ments. When ringing is assigned to a keyset, a direct line appearance or an idle Loop button must be available to receive the call. Station call forwarding of initial ringing CO call is possible and can be directed to other keysets with an available Loop button or direct appearance. If the initially ringing CO call cannot rfng at the destination assigned, it will ring at the first Attendant station. NOTE: You cannot Station Call Forward an initially ringing CO call to UCD, Voice Mail, or Hunt groups if the line is assigned to fing at more than one station. 200.35 CO RING DETECT The duration of the ringing signal from the CO or the PBX is matched with ringing detection circuitry in the KSU. The ring detect can range from 200 to 900 msec, programmed in 100 msec increments. This timer helps prevent false ringing. 200.36 CONFERENCE There are three different types of conferencing: A. B. C. Add On Conference Up to fwe internal parties can engage in a conference, or four internal parties with a limit of one external party. Multi-Line Conference One internal station can engage in a confer- ence with two outside parties. Unsupervised Conference The conference initiator can exit a conference with two outside parties and leave them in an unsupervised conference. The initiator can re- enter the conference at any time. The 96EX system can automatically teminate the call when both parties hang up, when Loop Super- vision is provided by the telw and enabled in the data base. A programmable wnference timer will discon- nect the unsupewised wnference if the initiator does not re-enter.(Requires APL board.) 200-10 Issue 1, June 1991 200.37 CONFERENCE ENABLE/DISABLE A. Programmable Per Station: This feature will allow the system to be admin- istered on a per station basis for the ability of a station to initiate a wnference. B. Programmable Per CO Line: CO lines can be individually programmed to allow Conference capabilities. 200.36 DATA BASE PRINTOUT (DUMP) Through a system programming wmmand, either portions of or a wmplete data base dump can be printed using the RS232C wnnector located on the 96EX CPB. 200.39 DAY/NIGHT CLASS OF SERVICE GW This feature allows stations that are a certain COS during the day, to be assigned a different COS when the system is put in the night mode. The night COS goes into affect when the system is placed into the night mode, manually or automatically. This pre- vents the misuse of phones after hours. 200.40 DEFAULT BUTTON MAPPING The 96EX allows for 22 flexible buttons on each Enhanced or Executive key telephones to be flexibly assigned to CO/PBX lines, DSS buttons, Speed Diaf or Feature buttons. However the system will power up with a default button mapping as shown in Figure 200-l. The Basic key telephone buttons are de- faufted exactly like the Enhanced and Executive with the exception of button 17 (button above the Hold button) which defaufts as a loop button. 200.41 DIAL PULSE SENDING Each CO interface circuit for outside lines can be programmed to send dial pulse or DTMF signafs. Dialing speed and break/make ratios are program- mable. 200.42 DIAUNG PRIVILEGES The system provides a flexible means of providing toll or dialing restriction. Through the assignment of class of service (both station and outside line) many wmbinations of allow and deny numbers can be set. Both area and office codes can be screened for allow/deny privileges. 200.43 DIRECT INWARD SYSTEM ACCESS (DISA) Allows as many as three simultaneous outside line calls to be programmed to provide direct access to the system and the use of features such as WATS lines, intercom dial tone or the ability to dial out on outgoing trunks without going through the attendant.
FLEX I FLEX 2 FiEX 5 FLEX 6 FLEX ? FLEX S FLEX 9 FLEX 10 FLEX 13 FLEX 14 FLEX 3 FLEX 4 FLEX 11 FLEX 12 FLEX 15 FLEX 16 JKL cl 5 TUV q 8 El FLEX 17 FLEX 16 FLEX 19 FLEX 20 FLEX 21 FLEX 22 Figure 200-l SP 96EX Default Mapping Issue 1, June 1991 200-l 1