Vodavi Starplus 96ex Hybrid Key Telephone System Installation Manual

							The duration of a Trunk to Trunk DISA call can be 
set by the system administrator, 
The APL card is required to provide the DISA fea- 
ture. 
A. 
B. 
C. Programmable Access 
A 3-digit security code can be assigned in the 
system database to restrict unwanted use of 
the DISA circuits. Each DISA line can be pro- 
grammed independently for 24 hour DISA use 
or night DISA use only. 
CO Line Group Access 
Incoming DISA callers may access all line 
groups such as m or WATS lines or other 
outgoing services from home or while away 
from the office. The Class of Service assigned 
to the outgoing line accessed will determine the 
dialing privilege for the call. 
Station Access 
DISA callers may dial any station directly with- 
out going thru the attendant. 
If a DISA caller attempts to call a station that is 
busy or does not answer the system will return 
ICM dial tone at the end of a programmable 
timer (Preset Forward Timer). This will allow 
the DISA caller to try another station without 
having to dial into the system again. 
200.44 DIRECT STATION SELECTION 
The user with DSS buttons assigned at their Key 
Telephone can call an intercom station by simply 
pressing the appropriate DSS button. The called 
station is automatically signaled. 
200.45 DIRECTED CALL PICKUP 
A. Call Pick-up - Station 
A station can pick up an intercom call, trans- 
ferred, incoming, or recalling outside line call to 
a specific unattended station. The call must be 
a tone ringing call. 
B. Call Pick-up - UCD Groups 
Stations outside of a UCD group can pick up 
an intercom call, transferred, incoming, or re- 
calling outside line call ringing to a specific 
UCD station. The call must be a tone ringing 
call. 
200.46 DISABLE OUTGOING CO LINE AC- 
CESS 
This feature allows the first Attendant station to dial 
a code and disable a CO line from outgoing CO calls. 
This applies to all station(s) that have access to that 
line. Incoming status is not affected. This feature is 
a part of the “Maintenance” package. 200.47 DO NOT DISTURB (DND) 
Placing a keyset in DND will eliminate incoming 
outside line ringing, intercom calls, transfers and 
paging announcements. A ringing station may go 
into DND to silence ringing. The attendant can 
override a station in DND. The station in DND can 
use the telephone to make normal outgoing calls. A 
station can be denied this feature through program- 
ming. 
A- One-Time Do Not Disturb 
Allows a station user to turn off muted ringing 
that occurs whileoff hook (handset or ON/OFF) 
on another call. Useful when having an impor- 
tant conversation and do not wish to be dis- 
turbed by ringing. The station, while off hook, 
(ON/OFF or handset) depresses the DND but- 
ton which eliminates muted ringing. When the 
station goes on-hook the DND button is extin- 
guished and DND is canceled. This feature is 
not available to intercom Phone Box users. 
200.48 DTMF SENDING 
Each CO interface circuit for 
outside lines can be 
individually programmed to send DTMF (tone) or 
dial pulse signals. 
200.49 EMERGENCY TRANSFER 
Two Power Failure Transfer cards may be installed 
so that in case of a power failure, up to 12 CO lines 
can be automatically connected to specified cus- 
tomer provided SLT’s. 
200.50 END TO END SIGNALLING 
This feature indicates the capability of the system to 
accept DTMF tones from stations, send them 
through the public network and have them received 
at the distant end for computer access, or a variety 
of control functions or inward call completion at a 
distant switching system. 
200.51 EXCLUSIVE HOLD 
When a line is placed on Exclusive Hold, no other 
station in the system can retrieve this call. Hold may 
be programmed to be activated on the first or second 
depression of the Hold button. CO Lines while in a 
transfer hold are always placed in an Exclusive Hold 
condition. 
200.52 EXECUTIVE OVERRIDE 
This feature allows certain stations to be designated 
as executive stations with the ability to override and 
“Barge in” on other keysets engaged in conversation 
on a CO line. Stations engaged in intercom wnver- 
sations can be overridden, however, the intercom 
call will be dropped when the override occurs.  
						

							STARPLus@ 96EX 
Key Telephone System 
In addition to the station programmable option a 
system programmable option will enable of disable 
a warning tone when the station marked as an 
executive is cut into the conversation. This is useful 
for UCD agent supervisor or training personnel who 
require a service observing option. 
NOTE: A decrease in volume may occur on the CO 
line after the barge-in occurs. 
CAUTION: USE OF THIS FEATURE WHEN THE EX- 
ECUTIVE OVERRIDE WARNING TONE IS DIS- 
ABLED h4AY BE INTERPRETED AS A VIOLATION 
OF FEDERAL OR STATE LAWS, AND AN INVASION 
OF PRIVACY. CONSULT COUNSEL WITH RESPECT 
TO APPLICABLE LAW BEFORE INTRUDING ON 
CALLS USING THIS FEATURE. 
1 
200.53 EXECUTIVE/SECRETARY TRANSFER 
There are four sets of Executive/ Secretary pairings 
available. When the Executive station is busy or in 
DND, the Secretary station will receive intercom 
calls and transfers. The Secretary station can signal 
the Executive in DND by using the Camp On feature. 
200.54 EXTERNAL NIGHT RINGING 
The system can be programmed so that CO lines 
marked ?or UNA will activate Loud Bell Control con- 
tact #i connected to an external ringing device when 
the system is placed into Night mode. A PFT is 
required to provide one LBC contact. 
200.55 FLASH 
Provides telephone users with the ability to terminate 
an outside call or transfer a call behind a PBX or 
Centrex and restore dial tone without hanging up the 
handset. A FLASH button is located on each key 
telephone. 
200.56 FLASH ON INTERCOM 
This feature enables key station users to utilize the 
Flash Key to terminate pages and intercom calls. 
While connected to a page zone or another internal 
station pressing the Flash key will terminate the call 
and return intercom dial tone. 
200.57 FLASH WITH SPEED DIAL 
A flash can be programmed within a speed dial 
number. When this is done, a pause will automat- 
ically be inserted before the remaining speed dial 
digits are sent. 200.58 FLEXIBLE AlTENDANT 
Any three Key Telephones in the system can be 
assigned as attendant stations. These stations will 
receive recalls and can place the system into Night 
Service. The attendant stations must be either En- 
hanced or Executive stations. 
200.59 FLEXIBLE BUlTON ASSIGNMENT 
Each Key Telephone has either 22 (Enhanced and 
Executive) or 6 (Basic Keyset) flexible buttons which 
can be individually programmed. One of the follow- 
ing seven operations can be selected for each but- 
ton: Also refer to Sec. 300.22. 
Outside line. Automatically accesses assigned 
line. (Assigned in database) 
DSS/BLF. Automatically signal assigned sta- 
tion and provides BLF for off-hook and DND. 
(User programmable) 
Feature. Any feature with a dialing code (ie: 
Personalized Messages, Paging, Account 
Code, Call Park, Music, LCR, etc.) can be 
assigned to a flexible button. (User programma- 
ble) 
Group Access. (ie: UCD, Hunt, Voice Mail 
group pilot numbers) (User programmable) 
Speed dial. Automatically dials a Speed num- 
ber. (System, Station, Saved Number Redial, 
Last Number Redial) (User programmable) 
Pooled group access. Some or all outside lines 
can be grouped; pressing this button accesses 
the highest numbered unused CO line in that 
group. (Assigned in database) 
Loop. Used to answer a transferred call on a 
line for which a user does not have a button 
assigned. (Assigned in database) 
200.60 FORCED ACCOUNT CODES 
The 96EX system allows the system to be arranged 
so that station users must enter an account code 
before placing an outside call. Account codes can 
also be used as a Traveling Class-of-Service to 
upgrade a restricted stations class-of-service for 
unrestricted dialing. Account codes must be entered 
before the call when forced. 
200.61 FORCED LEAST COST ROUTING 
WW 
The 96EX System may be programmed on a per 
station basis to force the use of LCR for outgoing 
accessing. This allows the system administrator to 
maintain greater control over dialing patterns and the 
lines used for placing outgoing CO calls. 
Issue 1, June 1991 
200-l 3  
						

							200.62 GROUP CALL PICK-UP 
Stations can be placed in one or more of four pick-up 
groups. Stations within a group can pick up tone 
ringing intercom calls, recalling outside line ringing, 
or transferred outside line calls for another station in 
?hat group. 
200.63 HEADSET COMPATiBiLlTY 
?he Starplus electronic key telephones are designed 
to allow the connection of an indushy standard, 
electret mic compatible, modular headset. The user 
connects the modular headset to the handset jack 
on the telephone leaving the handset in place. The 
ON/OFF button on the key telephone is then used to 
activate the headset. 
200.64 HEADSET MODE 
Each Electronic key telephone can be individually 
programmed for headset operation. When pro- 
grammed, an industry standard Headset with it’s 
adapter box may be connected to a key telephone 
for headset use. This allows handset or headset 
operation by switching the selector switch on the 
adapter box. Speakerphone operation and call an- 
nounce on intercom are disabled while a station has 
enabled headset mode. 
Once programmed in station programming the user 
may then select between headset mode or normal 
handset/speakerphone mode by simply dialing a 
code or pressing a user programmable flex button. 
200.65 HEARING AID COMPATIBLE 
All Starplus Electronic key telephones and Starplus 
Single Line Telephones are hearing aid compatible 
in compliance with the FCC Part 15, section 68.316. 
This allows the telephone to be used in conjunction 
with users wearing hearing aids. 
200.66 HOLD PREFERENCE 
This allows either Exclusive or System hold as the 
primary hold on the first depression of the HOLD 
button, depending on programming. 
200.67 HOLD RECALL 
When an outside call has been on Hold for a pro- 
grammable length of time, recall ringing tone is sent 
to the station placing the call on Hold. If this station 
does not answer the recall, a recall tone is sent to 
the attendant(s). 
200.68 HOT LINE 
Electronic Key Telephones may be programmed to 
immediatefy call or ring down a particular station or 
outside number upon going off hook This is per- 
formed by programming the stations Off-Hook pref- 
erence to activate a DSS or Speed dial feature key. 200.69 HUNT GROUPS 
The system can be arranged for up to eight (8) Hunt 
groups. Each Hunt group can contain up to eight 
stations each. Each Hunt group is independently 
arranged to utilize either a pilot hunting technique or 
station hunting technique. 
A. Pilot Hunting 
incoming CO, transferred CO, and intercom 
calls can be directed to a pilot extension num- 
ber of a Hunt group. The system will search 
sequentially (in the order the extensions were 
entered in the data base programming) for an 
idle station in the group and will ring that station. 
Calls directed directly to stations (by calling the 
extension number) within the hunt group will not 
hunt but receive call progress tones of the 
extension dialed. 
B. Station Htinting 
C. Incoming CO, transferred CO, and intercom 
calls that are presented to a busy, or DND 
station, that is a member of a Station Hunt 
group, will search sequentially (in the order the 
extensions were entered in data base program- 
ming) for an idle station in the group and will 
ring that station. Calls can also be directed to 
the groups pilot number for hunting. 
Hunt Group Chaining 
Hunt Groups can be chained or joined together 
forming larger Hunt Groups. This is accom- 
plished by assigning a pilot hunt group number 
as the last member of a group. 
200.70 INCOMING CO LINES OFF-NET FOR- 
WARD (VIA SPEED DIAL) 
Allows the first attendant to forward incoming CO 
calls to an off-net location. The attendant can for- 
ward a group of CO lines or all CO lines to a off-net 
location. The attendant must have a direct appear- 
ance of the CO line(s) to be forwarded. Off-net 
forwarding is accomplished via use of a speed dial 
bin and requires the APL card to be installed in the 
system. 
200.71 INTERCOM CALLING 
The System’s archiiecture allows 14 intercom paths 
for internal traffic capability, 12 of these paths can 
be used by SLT’s. A station is reached on intercom 
by dialing the associated three-digit number. 
200.72 INTERCOM SIGNALING SELECT 
Users can control the method by which they receive 
intercom calls and signals. A convenient intercom 
signal switch is located on each Key Telephone for 
easy selection. The choices are: 
200-l 4 
Issue 1, June 1991  
						

							0 Handsfree (H)(upper position). The station 
user, upon hearing a tone burst and voice an- 
nouncement over the speaker, can reply 
handsfree. (Not available on Basic Electronic 
!+ Telephone) 
e 
Tone Ringing (T)(center position). A standard 
tone ring notifies the party of an incoming inter- 
com call. The called party answers by lifting 
the handset or moving the switch to the hands- 
free (H) position or pressing the ON/OFF but- 
ton. 
e 
Privacy (P)(lower position). The station user 
receives a burst of tone and a voice an- 
nouncement over his/her speaker. The micro- 
phone is deactivated for privacy. The called 
party must lift the handset or press the ON/OFF 
button to answer the call. (Or move the switch 
to the handsfree (H) position.) 
200.73 lAST NUMBER REDIAL (LNF?) 
Permits the automatic redialing of the last telephone 
number dialed on an outside line. Up to 32 digits can 
be stored. Outside line selection of the same line 
used is automatic. 
200.74 LCD INTERACTIVE DISPLAY 
The optional 30 button Executive Key Telephone 
provides the user with visual indication of call status, 
Calls to and from other extensions, number dialed, 
line used and camp-on are some of the features 
displayed. 
200.75 LEAST COST ROUTING (LCR) 
Allows the system to automatically select the least 
costly route available according to the number di- 
aled, the time of day/day of week, the class of service 
(COS) assigned to the station/trunk group priority 
level assigned. 
A. LCR 3-Digit Table 
This table is divided into 2 sections: “Leading 1” 
(“1” is dialed before the number) and “Non 
Leading 1” (no “1” is dialed before the number). 
This gives the system the ability to handle call 
routing in areas that require a “1” before a long 
distance number as well as in areas that do not 
require the “1”. 
B. LCR 6-Digit Table (Office Codes) 
The 6-Digit Table can include 20 office code 
maps. Each map can be programmed to route 
up to 800 office codes to one of the 16 possible 
route lists. Each map must be associated with 
a specific area code in the 3-Digit Table. Sev- 
eral different office code maps can be used with 
the same area code to provide additional rout- 
ing flexibilii. 
Issue 1, June 1991 200-l 5 
C. 
D. 
E. 
F. 
G. 
H. 
I. Route List Tables 
Up to 16 different routes can be programmed. 
Each route can contain up to 4 route lists - one 
for each of the 4 time periods. Up to 7 CO line 
groups (routing choices) and their correspond- 
ing Insert/Delete Tables may be programmed 
within each route list. 
Insert/Delete Tables 
There are 20 Insert/Delete Tables. Up to 20 
digits, including pauses, can be inserted and up 
to 16 digits deleted. Digits can be inserted 
before or after the number dialed, but can be 
deleted only from the beginning of a number 
dialed. 
Weekly Time Tables 
The least costly route for a particular dialed 
number may be different at different times of the 
day and on different days of the week. To 
accommodate this situation, there are 2 Time- 
of-Day tables - Daily Start Trne Table and 
Weekly Schedule Table. 
The Weekly Time table determines which one 
of the 4 Routes LCR should use based on the 
Time-of-Day and Day-of-the-Week. 
Daily Start Time Tables 
The Daily Start Time tables allow the user to 
match the Time Periods discount structure to 
the carriers rate schedule. 
Exception Tables 
This table is used to route operator assisted 
calls and any other calls which would use a l- 
or 2-digit number rather than a 3-digit area 
code. 
Default LCR Database 
In an effort to decrease installation and set up 
time usually associated with LCR a default LCR 
data base has been incorporated. The default 
LCR data base will provide basic routing for all 
local and long distance dialing. 
LCR Routing for Toll Information 
This feature adds provisions to the LCR call 
processing which will allow common call routing 
for all toll infomation calls. 
1 -(XXX)5551 212, (XXX)5551 212, l-555- 
121 2 and 555-l 212 calls will all be intercepted 
and sent to a selected route in the Route List 
Table. Numbers dialed will be integrated and if 
it is determined to be a toll information call, 
either preceded with an area code or without or 
with a leading digit 1 or not, the call will be sent 
to the route designated in programming.  
						

							200.76 LOOP BUT-TON CO LINE ACCESS 
A station not having a direct appearance for a CO 
line will receive incoming CO calls and transferred 
CO calls under the loop button. Only one call at a 
time can be connected to a keyset on the loop button. 
If more than one loop button is on a key set, the loop 
buttons may be conferenced together. If all pro- 
grammed Loop buttons on a keyset are busy or have 
a CO call on hold, the party attempting to transfer a 
CO line to that station will receive busy tone and 
cannot transfer the call to that station. If a transfer 
is attempted, the CO line will recall the initiator 
immediately and the transfer recall timer will start. 
CO lines are also presented to a Loop when dialing 
out using LCR or when using speed dial to dial out 
and the line chosen does not appear on the key 
station. 
200.77 LOUD BELL CONTROL (LBC) 
Two sets of relay-controlled contacts are provided to 
connect external signaling devices (optional). Each 
set of contacts can be programmed to follow the day 
and night ringing signals of any station. 
The first Loud Bell Control (LBC) contact also serves 
as the External Night Ringing control contact. Loud 
Bell Control Contacts (one each) are provided with, 
and require the installation of, a Pm unit for each 
contact desired. (Max 2) 
200.78 MEET ME PAGE 
Users may answer a page call from any phone in the 
system by dialing a special code. The party who 
initiated the page must remain off-hook. 
200.79 MESSAGE WAfTlNG 
Stations that are busy, unattended, or in DND can 
be left a message indication by other stations in the 
system. Up to fwe messages can be left at one 
keyset. Upon return to the station, the user can 
press the flashing MSG WAIT button to ring each 
party in sequential order. 
200.80 MESSAGE WAfTlNG REMINDER 
TONE 
A key station with a message waiting can be re- 
minded at a timed interval with a tone. 
200.81 MUSIC ON HOLD 
A music source, when wnnected to the system, 
provides music to all lines on Hold, parked calls, 
transferred calls and calls waiting to be answered by 
Uniform Call Distribution (UCD). 
200.82 MUTE KEY 
Pressing the MUTE button while in the speaker- 
phone mode or using the handset will disable the 
microphone but not affect the speech wming over the speaker or handset. Pressing the illuminated 
MUTE button again will reactivate the microphone. 
200.83 NAME IN LCD DISPLAY - 
This feature allows every extension (Key or SLT) the 
capability to program the users name, for that sta- 
tion, so that people using display telephones will see 
the name instead of the station number on their 
display. The name is programmed at each station 
by the user into station speed dial bin 00. When a 
name is programmed, the bin (00) is no longer used 
for station speed dial. The name may be up to seven 
(7) letters in length. 
200.84 NIGHT SERVICE 
A. 
B. 
C. 
D. 
E. Manual Operation 
The Attendant(s) can wntrol the use of Night 
Mode manually by pressing the NIGHT (DND) 
button. An LED will indicate when the system is 
in Night Mode operation. 
Automatic Night Mode Operation 
The 96EX system can be programmed so that 
the system is automatically placed into night 
mode. A programmable weekly time schedule 
allows the system administrator to preset the 
time the system is placed into night mode and 
removed from night mode on a daily basis 
including weekend operation. 
The Attendant(s) can override the Automatic 
Night mode schedule simply by pressing the 
NIGHT (DND) button. 
Weekiy Night Mode Schedule 
A programmable weekly night mode schedule 
provides for 24 hour, 7 day a week automatic 
night mode operation. The system can be put 
into and out of night mode automatically on a 
daily basis. 
Night Class of Service (COS) 
The system allows each station to be assigned 
a different COS for night operation. The night 
COS goes into effect when the system is put 
into night mode manually or via the automatic 
schedule. Prevents the misuse of phones after 
hours. 
Universal Night Answer (UNA) 
lnwming CO lines can be programmed for 
Universal Night Answer (UNA). Stations which 
do not have access to a line during the day can 
answer that line while the System is in the Night 
Mode by dialing a UNA code. 
208-l 6 Issue 1, June 1991  
						

							F. Night Ringing Assignments 
Each CO line may be individually programmed 
for Night ringing to other stations, to Hunt 
groups, UCD groups, Voice Mail groups, or 
off-net via speed dial. When the system is 
placed into night mode, manually or automat- 
ically, ringing will follow the night ringing assign- 
ments for each CO line. 
G. External Night Ringing 
The system can be programmed so that CO 
lines marked for UNA will activate Loud Bell 
Control contact #I connected to an external 
ringing device when the system is placed into 
Night rnode.(Requires a Pm w/LBC) 
200.85 OFF-HOOK PREFERENCE 
A. 
B. 
C. 
D. 
E. Auto Line Access 
Each station, key or SLT, may have their phone 
programmed to access a panicular Cd Line 
such as a private line or a line from a Group of 
CO lines upon going off-hook. This is useful in 
Centrex or PBX applications when station users 
have dedicated lines. Outside line dial tone is 
received just by going off-hook, without the 
need to dial an access code. 
Auto Feature Access 
In addition to auto line access Key Stations 
have the ability to have their off-hook prefer- 
ence select a DSS or feature button upon going 
off-hook or pressing the ONfOFF button. 
Hot Line 
Electronic Key Telephones may be pro- 
grammed to immediately call or ring down a 
particular station or outside number upon going 
off hook. This is performed by programming 
the stations Off-Hook preference to activate a 
DSS or Speed dial feature key. 
Intercom Access 
When off-hook preference is enabled, at a key 
station, that station may still obtain intercom dial 
tone for accessing internal stations or other 
system features. This is done either by press- 
ing an intercom button or dialing their own 
intercom station number prior to going off -hook. 
User Programmable Preference 
Based on a station programmable option Key 
stations may be given the abilii to enable, 
disable or change their off-hook preference by 
dialing a code. This option can be denied in 
station programming on a per key station basis. 
STARPLUS@ 96EX Key Telephone System 
200.86 OFF-HOOK SlGNALLiNG 
If a station has been programmed to receive direct 
outside line ringing and is busy on another call, that 
station will receive muted ring to indicate another call 
is ringing in. Additionally CO calls may be “camped- 
on” to a busy station and receive muted ringing. 
200.87 OFF-PREMISE EXTENSIONS (OPX) 
The Off-Premises Extension Board (OPX) provides 
4 FCC registered 2500-type single line interface 
ports. This enables the use of 4 off-premise 2500 
telephone sets. When an OPX board is installed, the 
maximum number of stations in the system is re- 
duced by four. A precise tone plan is provided to 
OPX stations. An APL and Ring Generator are re- 
quired when installing OPX Boards. 
200.88 ON HOOK DIAUNG 
The Key Telephone user can place calls without 
lifting the handset. If the speakerphone is disabled, 
the handset must be lifted to converse. 
200.89 ON LINE PROGRAMMING 
Changes to the system data base with the exception 
of the LCR data base can be made without interrupt- 
ing normal system operation. Programming may be 
preformed using a key station terminal connected to 
the system (sta 100) or via a external terminal either 
on-site or remotely. 
200.90 PAGING 
A. External Paging 
There 
is one external paging zone optionally 
available in the 96EX system. External Paging 
requires a two-digit dialing code. External pag- 
ing requires the APL Board and an externally 
provided amplifier and paging system. One (1) 
make and one (1) break contact are provided 
with the page zone on the APL Board. 
B. Internal Paging 
There 
are four internal paging zones available 
in the 96EX system. A station can be in any or 
all zones or in no zone at all. Stations not 
assigned to a page group can still make page 
announcements, if allowed in station program- 
ming. Stations can be assigned to a page group 
in order to rece*we pages but not allowed to 
make page announcements. 
C. 
Paging Access Restriction 
Programming on a per-station basis, can deny 
any station the ability to make any type of page. 
Issue 1, June 1991 200-l 7  
						

							200.91 PAUSE TIMER 200.95 POOL Bull-ON OPERATION 
When dialing a speed number, a timed pause be- 
tween digit sending can be placed in the number. 
The length of this pause can be programmed in the 
system database. 
200.92 PBX DIALING CODES 
The System will allow five one or two-digit access 
codes to be entered into memory. When one of 
these codes is dialed, this signals the KSU that toll 
restriction is to be applied at the next dialed digits 
after the code. If one of these codes is not dialed, 
toll restriction does not apply. This allows the dialing 
of PBX extensions 100, I 10,111, etc. This functions 
on lines marked as PBX type lines in programming. The Pool Group Key is used primarily to access CO 
lines that do not appear on a station so that outgoing 
calls may be made. Pooled group keys are associ- 
ated to CO line groups and may be programmed for 
use on any of the flexible line buttons that do not 
represent CO line appearances directly. CO lines 
are accessed in descending order of priority starting 
with the highest numbered available (not busy) CO 
line in a CO line group. 
Stations may have as many POOL buttons as their 
are CO line groups (7). Multiple POOL buttons for 
the same group are also allowed. 
200.93 PERSONALlZED MESSAGES 
Each station (Key and SLT) can select a pre-as- 
signed message to be displayed on the LCD of the 
Key Telephone calling that station. There are ten 
possible messages which can be displayed: 200.96 PREFERRED LINE ANSWER 
A station with Preferred Line Answer can answer any 
assigned outside, transferred, or recalling line, or 
queue callbacks by lifting the handset or pressing the 
ON/OFF button. 
200.97 PRIVACY RELEASE 
Privacy is insured on all communications in the 
system. If desired, the customer may elect to dis- 
able the Automatic Priiacy feature. Thus allowing 
another station to join in on existing CO Line conver- 
sations. 
- 
- 
- 
- 
- 
- 
- 
- 
- 
- VACATION 
RETURN MORNING 
RETURN AFTERNOON 
RETURN TOMORROW 
RETURN NEXT WEEK 
BUSINESS TRIP 
MEETING 
HOME 
ON BREAK 
LUNCH 
A. Personalized Message Code on a Flex Key 
This feature allows a key station user to pro- 
gram the pre-selected message code [78] un- 
der a Flex key. This speeds access of the 
pre-selected messages. 
200.94 PHONE BOX 
A Phone Box may be substituted for a telephone on 
a one for one basis. The phone box can be used to 
receive intercom announcements and also provide 
handsfree response. There is also a CALL button 
which will signal all stations programmed to receive 
phone box signalling (stations that have a pro- 
grammed DSS flex button for the phone box station). 
One of these stations can respond to this signal by 
pressing the DSS/BLF button or dialing the intercom 
number of the phone box station. Two way conver- 
sation is then possible. 
The Phone box also has a DND button that when 
enabled will blocking calls when privacy is needed. 
Back Ground Music may be presented to the Phone 
Box and can be controlled (on or off) by the attendant 
station. A. Per Station Option 
Each station may be programmed to give the 
station the capabilii to join an existing conver- 
sation simply by pressing the CO line button 
that is in use. A warning tone is presented to 
all parties when the station enters the conver- 
sation. The CO line must also have privacy 
disabled to allow the cut-thru. 
B. Per CO Line Option 
This feature allows each CO line to be individu- 
ally programmed for privacy. This feature is 
useful for maintaining security on such lines as 
Data lines, Private lines, or special circuits re- 
quiring privacy. If privacy is disabled on a CO 
line then, while in use, another station may 
enter the wnversation simply by pressing the 
CO line button. A warning tone is presented to 
all parties prior to actual cut-thru. The station 
attempting to enter the conversation must also 
have privacy disabled. 
NOTE: A decrease in volume may occur on the CO 
he afief tie cut-em oqrs. 
200.98 PRIVATE LINE 
Priiate line programming allows certain lines to ring 
at a specific station only. ’ When placed on Hold, 
these lines are active at the programmed station 
only. A private line can be transferred to other 
stations. 
200-l 8 
Issue 1, June 1991  
						

							200.99 PULSE-TO-TONE SWITCHOVER 
When commanded, the system will change the sig- 
naling on an outside line from dial pulse to DTMF 
(tone), allowing the use of common carriers behind 
a dial pulse outside fine. This can be done manually 
when diaiing, or can be stored within a speed dial 
number. 
200.100 RANGE PROGRAMMING 
The Stat-plus 96EX allows for range programming 
when programming Co lines and Stations. Range 
programming allows you to program all parameters 
alike for the entire range or you can change or modify 
a few items that will be copied to all members in the 
range. 
200.101 REMOTE ADMINISTRATION 
The Remote Administration feature allows author- 
ized personnel to access the administration pro- 
gramming via a terminal device (portable terminal 
device or personal computer with communications 
software package). 
The feature permits the review and entry of the 
customer database in the same manner as via the 
telephone at “admin” extension 100. The terminal 
device can be connected directly to the RS232 con- 
nector on the CPB board, or can be accessed by a 
telephone modem linking the CPB’s RS232 connec- 
tor (via a CO line) to a remote location. 
200.102 REMOTE SYSTEM MONITOR AND 
MAINTENANCE 
A. Remote System Monitor 
The Remote Monitor feature provides remote 
access to the installed system for diagnostic 
purposes. These capabiliiies benefit Service 
personnel enabling them to support the end 
user remotely. Different levels of access, via 
password, allows authorized personnel to 
trace, monitor and “up-load” critical information 
directly from the 96EX system. This provides a 
more accurate means of acquiring system in- 
formation that leads to a quick resolution of 
problems that may occur. This is all done with- 
out interfering with ongoing call processing or 
normal system operation, and in many cases 
may be performed without a site visit. An ex- 
ternal modem wnnected to the CPB RS232-C 
is required for remote access. 
Capabilities allowed and reserved for this “High 
level troubleshooting” in addition are: 
l Monitor Mode 
l Enable & Disable Event “Trace” 
l Dump ‘Trace Buffed (up-load) 6. Remote System Maintenance 
The Remote Maintenance feature allows the 
Interconnects’ technical staff to review the sys- 
tems wnfiguration data and individual card siot 
wnfiguration data. This can be done “on site” 
using a data terminal or remotely using modem 
to modem access to a remote data terminal. In 
both cases wnnection to the RS232C wnnec- 
tion on the CPB is required. 
200.103 SAVE NUMBER REDIAL (SNR) 
Any number dialed on an outside line can be saved 
permanently to be used at any time. This number is 
saved until a new number is stored. 
200.104 SINGLE LINE TELEPHONE (SLT) 
COMPATIBILITY 
The 96EX system supports industry standard 2500 
Type (DTMF) single line instruments. A maximum of 
88 single line telephones may be installed and oper- 
ate on the Starplus 96EX Hybrid Key Telephone 
System. SIB, APL and RG cards are required. 
200.1 OS STATION MESSAGE DETAIL RE- 
CORDING (SMDR) 
The Starplus 96EX Key Telephone System provides 
one industry standard RS-232C port for dual pur- 
pose use and a second port is optional for SMDR 
output, each allowing connection to an external 
printer or call accounting device. The system pro- 
vides details on both incoming and outgoing calls. 
This feature is programmable to allow all calls or just 
outgoing long distance calls to be recorded. The 
system tracks calls by outside line, number dialed, 
time of day, date, station that placed the call and 
duration of call. Account codes may also be entered 
and recorded. 
200.106 SPEAKERPHONE 
Both Enhanced and Executive Key Telephones are 
equipped with a speakerphone. However, the 
speakerphone can be programmed to work in one of 
three ways: 
. 
Normal speakerphone operation. 
. 
Disabled for outgoing and incoming CO calls 
but handsfree talkback on intercom allowed. 
. 
Headset operation allowed. 
200.107 STATION CLASS OF SERVICE 
Each station is assigned a Class of Service which 
governs that stations dialing privileges. Day Class 
of Service and Night Class of Service assignments 
to stations provide the ‘system administrator addi- 
tional wntrol over station dialing, preventing misuse 
of phones after hours. Six uniquely defined Classes 
of Service are available for assignment to stations 
wARPLUS@ 96EX 
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							on a per station basis and ail six are available for day 
and night assignment. Station Class of Sewice 
works in conjunction with CO line Class of Sewice 
:o provide the most flexible means for offering cus- 
:om toll restriction. As a part of the Dialing privilege 
assignment through Class of Service the system 
Jff ers two programmable Allow and Deny tables for 
additional customization of a toll restriction plan for 
a particular customer. 
ZOO.1 08 STATION SPEED DIAL 
Zach station user can program up to 20 frequently 
dialed numbers of up to 24 digits in length. Pauses, 
jlash commands, pulse-to-tone switchover, and NO- 
DISPLAY characters take up digit spaces. There 
are a total of 1280 speed locations to be divided 
among all telephones on a first-come, first-serve 
Iasis. 
dumbers are dialed by use of the SPD button and a 
Iwo-digit code. This feature can additionally be as- 
signed to any of the 22 buttons in the flexible button 
‘ield on each keyset for one-button activation. 
ZOO.109 SYSTEM CAPACITY 
4. Up to 24x48 Configuration 
Without the Expansion KSU, the 96EX system 
will support a maximum of 24 outside CO cir- 
cuits and 48 stations circuits. 
3. Up to 40x96 Configuration 
With the addition of the Expansion Cabinet the 
96EXsystem can be expanded to a total of 40 
CO lines and 96 stations. Also requires addi- 
tional power supply (PS). 
200.110 SYSTEM HOLD 
When a line is placed on System Hold, any station 
in the system with access to that line can retrieve the 
call. 
200.111 SYSTEM SPEED DIAL 
Up to 80 commonly dialed numbers can be pro- 
grammed into System Speed Dial for use by stations 
allowed this feature. These numbers can be up to 
24 digits including pauses, flash commands, pulse- 
to-tone switchover, and no-display characters. The 
last 40 numbers will not be monitored by toil restric- 
tion. 
200.112 TOLL RESTRICTION (TABLE DRIVEN) 
The system provides a flexible means of providing 
toll restriction to internal stations of the Starplus 
96EX key telephone system. Each station is as- 
signed a Class of Sewice for day mode operation 
and one for night mode operation these station 
COS’s work in conjunction with a CO line Class of service to allow for customized toll restriction. Two 
(2) Allow and Deny tables along with four (4) special 
tables afford the system administrator to devise a 
variety of complex toll restriction or dialing privilege 
schemes. 
200.113 TRANSFER RECALL 
Screened and unscreened transfers will recall the 
initiating party if unanswered for a programmable 
length of time, and then if unanswered, will recall the 
attendant. 
200.114 UNIFORM CALL DISTRIBUTION (UCD) 
Eight Uniform Call Distribution (UCD) groups can be 
programmed, each containing up to eight 3-Digit 
station numbers. Each group is assigned a pilot 
number. When this number is dialed, the first avail- 
able agent in that group is rung. Calls are routed to 
the station that has been on-hook for the longest 
period of time. 
A. 
B. 
C. 
D. 
E. Alternate UCD Group Assignments 
An afternate UCD group can be programmed 
so that if stations in one group are busy, the 
alternate group will be checked for an available 
station. 
Overflow Station Assignments 
An overflow station may be assigned to route 
callers in queue to a designated station after a 
specified time. The overflow station may not be 
one of the UCD group stations- 
Incoming CO Direct Ringing 
CO Lines can be pmgrammed to ring directly 
into a UCD group. When ail agents are busy 
and RAN is enabled, the system will answer the 
caller and present the 1 st RAN announcement 
automatically. 
Recorded Announcements (RAN) 
Recorded announcement devices can be as- 
signed to provide up to two different messages, 
if all stations in a UCD group are busy. The two 
messages are available to all eight (8) UCD 
groups in different configurations. A RAN de- 
vice can provide an announcement to one caller 
at a time. Subsequent callers will be queued 
onto the message on a first-in basis. 
Number of Calls in Queue Display 
There are two methods of viewing UCD Group 
call queue status. 
1. In-service UCD agents and the assigned 
overflow station will see the quantity of calls in 
queue on the LCD of their station for the UCD 
group of which they are a member. If every 
member of a UCD group is busy and calls are 
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							in queue, the “XX CALLS IN QUEUE” display 
will be seen at all UCD members of that group. 
NOTE: If a UCD mefnbef is taken auf of fhe gfoup 
(ie. DND, Call Forward, Unavaikble etc.) they will not 
feceive ca//s in queue infofrnation. 
2. Any station not assigned in a UCD group can 
view the number of calls in queue for any given 
UCD Group. To view the number of calls in 
queue the station user dial’s the Calls In Queue 
code (or presses a programmed FLEX button 
with this code) then enters the UCD group 
desired. The LCD will display, on a real time 
basis, the number of calls in queue for that 
group. 
F. UCD Auto Wrap-Up vu/ Timer 
After completion of a UCD call (on-hook) the 
agent will not be subjected to another UCD call 
for the duration of the Auto Wrap-Up timer 
(regardless of the number of calls in queue), 
allowing the agent to finish call related work or 
access other facilities. This will allow agents to 
remove themselves from the group (ie. DND, 
Unavailable, Call Forward or originate another 
call). The auto wrap-up timer is programmed 
as part of the UCD data base. (System-widej 
G. UCD AVAILABLE / UNAVAILABLE 
Stations programmed into a UCD group may 
log off and on to their assigned UCD group by 
dialing an Available/Unavaiiable code. When 
an agent is in the Available mode that agent will 
receive UCD calls in the normal manner. When 
an agent is in the Unavailable mode that agent 
will no longer receive UCD type calls, however 
may receive non-UCD calls. Agents that have 
logged off by going Unavailable will receive a 
visual reminder that they are logged off with a 
flashing LED and or a LCD display message. 
200.115 UNIVERSAL NIGHT ANSWER (UN,A} 
Incoming CO lines can be programmed for Universal 
Night Answer (UNA). Stations which do not have 
access to a line during the day can answer that line 
while the System in the Night Mode by dialing a UNA 
code. 
200.116 VOICE MAIL GROUPS (VM) 
The Voice Mail feature automatically handles unan- 
swered calls. Stations may forward calls to a voice 
mail group (for leaving mail) or may call the voice 
mail group directly (to retrieve mail) with no assis- 
tance from the attendant. Up to eight (8) voice mail 
groups can be configured in the system. Each group 
can contain up to eight voice mail stations, each of 
which interfaces with a prt on a SIB or OPX card. 
Each voice mail “station” can be shared by a number of actual users. An SIB or OPX Board and an APL 
Board and Ring Generator are required when utiliz- 
ing the 96EX Voice Mail “In-Band” integration. 
A. VM In-Band Signaling Integration 
The 96EX iystem integrates with a wide range 
of Voice Mail systems through the use of “In- 
Bandm signaling. 
B. VM Message Waiting Indication 
When Voice Mail has received a voice message 
for a user who has a station on the 96EX 
system, the VM connected to the system will 
feave a message waiting indication at the VM 
users station. When the station user retrieves 
their mail, the VM system wili cancel the mes- 
sage waiting indication left at a station via a VIv! 
port. 
The message waiting indication will appear on 
the programmed Voice Mail (group) button. If 
such a button has not been programmed, a 
voice mail message waiting indication will ap- 
pear on the MSG WAIT button as a normai 
message wafting signal. SLTs will receive a 
voice majl message waiting as a normai mes- 
sage waiting indication (Message waiting 
lamp). 
C. VM CO Disconnect Signal - Pass Thru 
To avoid Voice Mail ports from being tied up, as 
a result of CO iine callers abandoning the call 
or not exiting the VM system properly, a discon- 
nect signal has been added to notify the VM 
system that a CO caller has abandon. “Silence” 
is provided to the VM port foliowed by ‘busy 
tone” to aid the VM system to recognize that an 
intercom caller has abandoned the cali. 
5. VM Tone Mode Calling Option 
Voice mail systems and/or Automated Atten- 
dants can utilize the Calling Station Tone Mode 
option. This is useful when using supervised 
transfer or call screening options on voice mail 
or auto attendant(s) requiring ringback tone for 
proper call handling. 
200.117 VOLUME CONTROLS 
Both speaker and tone ringing volume can be sepa- 
rately adjusted by utilizing the two slide switches on 
the right side of the keyset. 
, Key Telephone System 
Issue 1, June 1991 
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