Vodavi Starplus 308ex Electronic Key System Installation Manual

							QPERATlONAt TEST 
5. Tone ringing volume.- 
-NOTE: Instrument must be 
in tone signaling 
mode. 
5.1 From another instrument, 
place an intercom call to 
set under test. 
5.2 Adjust the tone volume 
6. Transmitting of Data Signals 
5.1 When incorrect or no data 
signals are transmitted 
between KSU and 
instrument. RESULT PROCEDURE 
5.1.1 
51.2 
5.2.1 
5.2.2 
6.1 .l 
. . Warble tone is heard. 
Adjust volume. 
Warble tone is not heard 
Increase or decrease 
volume as desired. 
No reaction. 
Only 0N:OFF LED will light 
when pressed. 
The remaining LED’s will 
not light or will flash 
randomly. ’ 5.1.1 Nonal 
5.1.2 Check the connections of 
key telephone. 
5.2.1 Normal 
5.2.2 Change the instrument. 
6.1 .l Check cabling to key 
telephone and J-l wrring 
/ 6.1.2 Replace key telephone. 
6-2  
						

							STARPLUS 3D8EX ISSUE 2 JULY I,1987 
P 
600.3 INTERCOM FUNCTlONS TEST 
OPERATIONAL TEST 
1. 
Intercom Call- 
1 .l Depress the DSS button for 
the desired instrument. 
a. If the called instrument is 
a speakerphone and is 
placed in the handsfree 
talk back (voice) mode. 
- 
I 
j I 1.2 If the called station answers 
by lifting the handset 
1.3 Call PIckUp 
a. Uft Handset and depress 
DSS button for called 
statjon. 
b. To answer at another 
station, lift the handset or 
depress the ON/OFF 
button. 
c. Depress 6 on the dial pad. c 
I 
RESULT 
PROCEDURE 
1 .l .l ON/OFF lamp lights. 
1 .l .l Normal 
1.1.2 DSS lamp of called party 
1 1.1 .2 Normal 
is lit. I 
1.1.3 Intercom lamp (HOLD button) / 1 .1.3 Normal 
of called party is flashing 
30 IPM. 
I 
1.1.4 Busy tone or DND tone ’ 1 .1.4 If called party is off-hook, 
is heard. in DND mode or not installed; 
normal. I 
1.1.5 3 tones are heard(handsfree).’ 1.1.5 Normal 
1 .l .6 Handsfree communication 1.1 .6 Normal 
is possible at the called 
instrument, if it is a 
speakerphone. 
1.1.7 HOLD button flashes at 
I 1 .1.7 Normal 
call party. 
1 .1.8 Intercom call is not 
’ 1 .1 .8 Consult trouble shootmg 
connected. guide, section 7 < 
1 .l .9 Intercom ringing is heard 
1 .l .9 Conflrm whether called statlo; 
instead of 3 tones. is in P or H mode 
1 .l .1 OHandsfree conversation at 
1 .l 1 OCheck connectlons of / 
the called instrument is 
not possible. key telephone 
1 .l 1 1 Check that called Instrument 
has speakerphone 
1.2.1 The flashing HOLD lamp of 
the called instrument lights 
steady. 
1.2.2 Ring back tone is stopped. 1.2.1 Normal 
1.2.2 Normal 
1.3.a Intercom rmgmg or I 1.3.a Normal 
CO rmgmg heard at the . 
called station. 
1.3.b Intercom dial tone is heard. 
1.3.~ Called station returns to idle 
state. HOLD lamp is 
extinguished. 
intercom conversation 
between calling instrument 
and answering station 
is possible. 
If answering is not 
possible 1.3.b Normal 
- .’ 
1.3.~ Normal 
Normal 
Change the answering 
instrument. 
6-3  
						

							STARPLUS 308EX 
600.3 NT-EWCOM FUNCTIONS TEST (Cont.) 
I OPERATIONAL TEST 
j 1.4 Intercom-CoriferGice 
1.6 a. During aninteicom 
conversation, depress 
the CONF button. 
b. Depress the DSS button 
for another party, 
(3rd instrument) 
c. When third party answers, 
depress CONF button. 
Call Wai!ing (Camp-On) 
a. Lift the handset and 
depress the DSS button 
for the desired statron 
that IS busy on the 
CO line or Intercom. 
b. Depress the CAMP-ON 
button twice. 
j 1.7 Transferring intercom calls to 
Exec-Set instrument. 
The incoming intercom call 
is routed to the secretary 
when the executive statjon 
is busy. 
Paging 
a. Lift handset. 
Dial 74 on the dial pad. 
Make paging 
announcement. 
b. Hang up 
RESULT 
1.4.a Party goes on HOLD. 
1.4.b No change. 
Busy tone is heard. 
1.4.~ Ringing tone is heard. 
All three parties are 
connected together for 
conference. “-I 
1.5.a Busy tqne is heard 
1.5 b Ring back tone is heard at 
the calling station and 
2 bursts of tone are heard 
over the speaker at the 
called statlon. 
HOLD lamp is flashing at 
the called station. 
Busy tone is heard 
contrnuously. 
1.6.1 The incoming intercom call 
is automatically transferred 
to the secretary station. 
1.6.2 The incoming intercom call 
is not transferred. 
1.7.a ALL CALL warning tone is 
heard over key telephone 
speaker. 
HOLD lamp lights up steady. 
All idle instruments not in 
DND or busy are paged. 
1.7 .b Paging is terminated and all 
stations not off-hook return 
to idle status. 
- 
li4.a Normal .?,__ 
1.4.b Normal 
The 3rd instrument is busy 
or not installed; normal. 
1.4.~ Ncnnal ‘- 
1.5.a The called Instrument is busy 
Normal 
1.5.b Normal 
Normal 
Check connection of the 
called instrument. 
1.6.1 Normal 
1.6.2 Confirm the programming of 
ExeciSec assignment. 
1.7.a Norma) 
Normal 
Normal - 
Change the instrument and 
check programming for 
page zones. 
1.7.b Nom-al 
6-4  
						

							STARPLUS 308EX ISSUE 2 JULY 1, 1987 
600.4 CO LINE FUNCTIONS TEST 
OPERATIONAL TEST 
1 Outgoing Calls 
1.1 Lift the handset or depress 
the ON.OFF button and 
depress a CO line button. 
2. Incoming Calls 
2.1 lncomrng CO Ringing 
/ 22 
3 
?l 
3 
I 
i Depress the flashing CO 
4 2.2 CO lrne lamp IS Irt steady. 
line button. 
Converse with callrng party 
Transfernng a CO lrne call 
During a CO lrne 
conversa!~on. depress the 
,DSS bution for station 
!o which CO lrne IS to 
be transferred and go 
On.hOOrc 
(Unscreened transfer) 3.1 1 The CO line is placed on 
HOLD automatrcally. 
3.1 .2 The CO line lamp is flashing 
I-HOLD at transfernng 
station: solid at callrng statlon 
3.1 .3 At the 2nd insirument. the 
CO line lamp is flashing at 
240 IPM (Indicating the 
transferred CO line IS on 
exclusive HOLD.) 
3.1.4 MUSIC-ON-HOLD is 
transmitted to the external 
CO line subscriber. 
3.1.5 No MUSIC-ON-HOLD is 
transmiiled to the external 
CO lines. 
3.2 At the 2nd instrument, 
depress the flashing CO line 
button after answering 
intercom call from 1 st 
instrumen!. 
(Screened transfer) 
r 
t RESULT 
1 .l .l The CO line lamp is lit 
steady. 
1 1.2 Dial tone is heard. 
1 .l .3 CO lamp is not lit. 
1.1 .4 Dial tone is not heard 
I 
L 
1 
i 2.1 1 CO ringing is heard. 
I 2.1 .2 CO ringing IS not heard but 
I 
CO line IS flashrng 
2 1 .3 The CO line lamp is flashing 
at 30 IPM. 
3.1.6 Low music volume. 
3.2.1 The CO line lamp is steady 
at all stattons in the system. 
3 2.2 The CO line call is not 
transferred to the desired 
stiitron. 
PROCEDURE 
..w 
1 .l .l Normal 
1 .1.2 Normal ( 
1 .1.3 Check line access ( 
programming. 
( 
1 .1.4 Check the connectrons of 
CO line at RJ 1 1 C connect; 
on KSU. 
I 
2.1 .l Normal ( 
2.1 .2 Check for rend  programmrng 
assignment. (Day Nigh!) 
Check CO lrne connection 6 
at RJl 1 C connectors 
on KSU 
2.1 .3 Normal ; 
c 
c 
2.2 Normal 
( 
3 1 .l Normal 
3. I .2 Normal 
3.1 3 Normal 
1 .3.1 4 Normal 
I 
1 3.1 .5 Check_connections of 
I 
musrc source. 
! 
I 3 1.6 Adjust MOH ad] located on 
I left stde of KSU. 
j 3.2.1 Normal 
3.2 2 Check that called statron IS 
not In DND. 
Consult trouble shooting / 
guide (Set 7). I 
1 
6-5  
						

							STARPLUS 308EX ISSUE 2 JULY 1,1987 
eqo.4 co LINE FUNCTlONS TEST (Csnz.) 
I 
cm3?.4T1ONAL TEST 
- 
4. - Add-On-Conference 
4.1 During a CO line 
conversation, depress the 
CONF button then depress 
the DSS button for station 
number desired to the 
2nd instrument. 
Press CONF again. 
4.2 Hang up the handset at the 
1 St station to terminate 
conference call. 
5. Mu!&line Conference 
5.1 a. Make an outgoing CO 
line call to subscriber (8). 
b. Press CONF button 
(CO line party (B) will 
automatically be put on 
I-HOLD at ybur s’tation, 
exclusive busy at other 
station.) 
c. Press another CO line 
button to make another 
outgoing CO line call to 
Party (C). 
d. Press CONF button again. 
6. Flash 
6.1 During the CO line 
conveisation. depress the 
FLASH ( LI ) button. 
r 
-I- RESULT 
4.1 .l The CO line is placed on 
HOLD. 
4.1.2 The three parties are 
connected for conferancing. 
4.1.3 At the 1 st station: 
The CO line lamp is lit steady. 
4.1 .4 2ns station: 
The CO line lamp is lit steady. 
I 
5.1 .d All three parties are 
connected. 
Yhe two CO li:x hmps are 
lit steady. 
6.1. 1 CO dial tone is heard 
again. 
tii j 
4.1.1 Ncmlal j 
4.1.2 Normal 
4.1.3 Normal 
4.1.4 Normal 
. . . 
5.1 .d Normal 
6.1.1 Normal 
6-6  
						

							STARPLUS 308EX ISSUE 2 JULY 1,1987 
700 MAIPITENANCE AND TROUBLE SHOOTING 
’  700.1 GENERAL INFORMATiON 
700.2 INTRODUCTiON 
This section provides common maintenance, trouble 
-shooting 
and repairinstructions for the STAR PLUS 
308 Key Telephone System. It is advisable to use 
the latest issue manual and supporting 
documentation whenever possible. 
The 308 architecture is designed so that all solid 
state circuitry is enclosed in the KSU. There are no 
modular or replaceable type printed circuit cards 
located inside the KSU. There?re, the KSU unit is 
“sealed” and the cover should not be removed. 
Isolating faults in the replaceable units (KSU, Key 
Telephones, or external devices) requires no special 
knowledge of solid state electronics or 
microprocessor programming techniques. The 308 
requires no involved or complicated mechanical 
procedures for installation or removal of peripherals. 
In troubleshooting, all cables, plugs and attaching 
hardware should be removed and installed carefully. 
700.3 PREVENTIVE MAINTENANCE 
A systematic preventive maintenance program is 
essential to reduce the possibility of system failures. 
The routines for general type servicing, which 
includes cleaning and inspecting, should be done on 
an annual schedule. More frequent intervals are 
required where extreme environmental conditions 
exist such as high temperature, humidity, dust, etc. 
These routines should include, but are not limited to, 
the following: 
- Hardware and cab!ing. Check for general 
mechanical integrih], loose or broken wires, plugs, 
: or connectors. Tighten or repair as necessary. 
- KSU. Inspect air vents located in frorlt and 6n top 
of the KSU cabinet for unrestricted air passage. 
- 
MDF/cabling. Inspect the MDF for loose wires, 
obstructions, dust and dirt. 
700.4 TEST EQUIPMENT AND TOOLS 
The following test equipment and tools are 
necessary in performing maintenance and repair on 
the 
308. 
-Voltmeter. 
- DTMF/dial pulse hand held test telephone. 
- Standard telephone repairman’s hand tools. 
700.5 SPARE PARTS 
The trouble shooting and repair instructions are , 
based on the assumption that spare Key Telephones 
and KSU are available to the repairman either on-site 
or at a central warehouse/storeroom location. 
In addition, spare fuses, jacks, wire and terminal 
blocks should be available. 
700.6 FIELD SERVICE ENGINEERING 
The installation, trouble shooting and repair are 
described in detail within this manual. However, 
many field type questions such as application 
requirements and trouble shoottng assistance. a k’ _ 
which require support. Such services are availa&@ 
through the Field Service department. I 
700.7 TROUBLE SHOOTING BROCEDURE.qs 
700.8 FAULT CLASSIFICATION 
Reported problems comr?s from a variety of peo@e 
under differing conditions, therefore all trouble 
reports should be thoroughly examined so that th& 
exact problem is und&stood. Do not always sus@ 
the 308 equipment. Be sure to check external ‘;’ 
interface equipment such as the MDF, 
interconnection points, cabling, central office, or 
programming. To help isolate a fault, the followin? 
should be investigated. 
A) Were any changes made recently to the 
customer data base that could cause the 
problem? 
B) Were any changes made recently to cabling 
that could cause the problem? 
C) Is the’trouble condition associated with one 
circuit, a particular section or sections of circ@tsr, 
(i.e. CO lines, stations) oy_common to all 
circuits? 
D) 
Is the trouble intermittent or continuous? 
E) Could the trouble be caused by “cross 
symptoms” such that two failures mask the 
problem? 
700.9 SYSTEM FAILURES 
V$ious problems will affect the entire system. 
These are normally related to power failures, 
central processor failures,‘or memory failures., 
Where central processor or memory failures Occur, 
--- 
7-l  
						

							STAWLUS 308EX 
-,, ISSUE 2 JULY I,1987 
F the KSU must be replaced. When loss of power 
occurs, steps can be taken to localize the problem. 
700.10 POWER FAILURES 
The loss of commercial-power will shut the system 
down, unless external battery back-up is provided. 
‘This loss of power could come from tripped circuit 
‘breakers, AC cords unplugged, or a fuse blown. 
‘When a power failure occurs, test for voltage 
iworking toward the source. The power monitor 
LED will remain lit when power is present. Since the 
,processor or power failure will cause switch over to 
,the- power failure telephone, the LED should be 
used to determine whether it is a power failure 
Ior processor failure. 
iOO.11 KEY TELEPHONE FAlLURES 
The following statements should be considered 
!when isolating and categorizing key telephone 
?ailures: 
Is the reported fault: 
I- Present on one telephone only? 
) Check the wiring, programming, telephone 
and KSU. 
I- Common to station numbers in pairs? 
) (l-2, 3-4, 5-6, etc.) 
1 Check the wiring polarity and KSU. 
‘- Common to all station numbers? 
) Check the programming and KSU. 
I- Associated with a key telephone that was recently 
moved? 
Check the wiring, programming, telephone and 
KSU. 
Associated with programming changes recently 
rrlade? 
(Ringing, CO line access, etc.) 
Check for proper and accurate programming. 
- Occurring intermittently? 
Set up a test to duplicate the problem, 
- Accompanying a software feature? 
Test the feature operation, 
programming and KSU. 
760.12 COIPBX LINE FAILURES 
The following may help isolate problems on 
COi’PBX lines: Is the reported fault: ) 
- Present on one CO line only? 
Check the affected CO line, wiring, plug 
connections and KSU. 
-Common to two or more CO lines? 
Check the CO lines, wiring and KSU. 
- Associated with a Key Telephone? 
Check the programming, telephone and KSU. 
- Associated with signaling (DTMF, dial pijrse)? 
Check the programming, CO line and KSU. 
- Associated with CO incoming ringing? 
Check the programming and KSU. 
- Occurring intermittently? 
Set up test to duplicate problem. Once problem 
can be duplicated, check affected programming, 
telephone, CO line or KSU. 
700.13 FEAT-URE OPERATlON FAtLURES 
All features are controled by software and most are 
controlled exclusively by the software. However, 
others require supporring equipment. For this I 
reason, programming should be checked before ‘. 
corrective maintentance is done. Also check that the 
customer is using the features properly, as such 
failures are often the fault of the user. Features that 
use supporting equipment could have faulty 
equipment. This should be checked. 
The following is a list of features that use additional 
equipment: 
Alarm - alarm system 
Background Music & MOH - music source, 
connections 
System battery back-up - battery package 8 
charger 
Loud Bell Control - 
external power source 
8 ringing ‘device 
Power failure transfer - telephone(s), wiring / 
External paging 
- amplifier, speakers, 
connections 
The remaining features are totally software; 
therefore, the loss of commands from the KSU and 
communication with the telephone could be the 
problem. Check wiring distance (loop length) and 
the use of 3 pr. twisted wire. 
7-2  
						

							STARPLUS 308EX 
ISSUE 2 JULY ?,1987 
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- 
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7-3  
						

							STARPLUS 308%X ISSUE 2 JULY I,1987 
.v ---N-.7mx.. 
-- 
PROCEDURE 
1. Inspect Installation 
2. Plug in AC Cord. 
I 
I 
3. Feature Verification 
1 
RESULT 
1. CO line connected to proper RJl 1 C connector. (Figure 2.1) 
2. MDF cabling punched down correctly on 66Ml-50 block. 
(Table 4-2) 
3. External connections connected properly. (Figure 2.1) 
4. Music source wiring secureiy connected. (Figure 2.3) 
1. Power LED ON. (Figure 2.3) 
2. AC power input voltage 106 to 128 VAC. (Table 3-3). 
3. MDF voltage for station. 
VT (-) to DT (+)=28 VDC+lS% 
VR (-) to DR (-I-)=28 VDC+15% 
1. Syskem programming according to desired feature operation. 
(Sectron 5.00) 
2. Features function as described (Section 300.1) 
7-4  
						

							STARPLUS 308EX ISSUE 2 JULY I,1987 
SP30830-00 
SP6161 O-00 
SP6161 o-44 
SP6161 O-54 
SP6161 O-60 
SP61612-00 
SP61612-44 
SP61612-54 
SP61612-60 
SP61616-44 
SP6 1640-00 
SP6 1640-44 
SP30850-00 
SP61652-00 
SP6 1654-00 
SP6 1660-00 
SP61660-44 
SP6 1660-54 
SP61660-60 
SP61662-00 
SP6 1664-00 
SP61664-01 
VC61101 
PART NUMBERS FOR STARPLUS 308EX 
308EX KSU 
BASIC KEY TELEPHONE - BLACK 
BASIC KEY TELEPHONE - ASH 
BASIC KEY TELEPHONE - GRAY 
BASIC KEY TELEPHONE- BURGUNDY 
ENHANCED KEY TELEPHONE - BLACK 
ENHANCED KEY TELEPHONE - ASH 
ENHANCED KEY TELEPHONE - GRAY 
ENHANCED KEY TELEPHONE - BURGUNDY 
PHONE BOX- ASH 
WALL MOUNT KIT - BLACK 
WALL MOUNT KIT - ASH 
STARPLUS 308EX INSTALLATION MANUAL 
STARPLUS BASIC STATION USER GUIDE 
STARPLUS ENHANCED/EXECUTIVE STATION USER GUIDE 
REPLACEMENT HANDSET- BLACK 
REPLACEMENT HANDSET- ASH 
REPLACEMENT HANDSET- GRAY 
REPLACEMENT HANDSET- BURGUNDY 
BUlTON CAPS (1 RED, 9 CLEAR) 
BLANK DESIGNATION TABS FOR BASIC TELEPHONE 
BLANK DESIGNATION TABS FOR ENHANCED TELEPHONE 
BATTERY BACKUP UNIT