Vodavi Starplus 1224ex Electronic Key System Installation Manual

							STARPLUS 1224M KEY TELEPHONE SYSTEM 
700.5 CO LINE FUNCTIONS TEST 
OPERATIONAL TEST RESULT PROCEDURE 
1. Outgoing calls 
1 .I LM handset or press ON/ 1 .I .I The CO line LED is lit 1.1.1 Normai 
OFF button & press CO steady. 
line button. 1 .I .2 Station OF/OFF button 1.1.2 Normai 
LED is lit steady. Ail 
stations where DSS is 
2. Incoming calls programmed to appear 
;nz steady. D&i tone is 
1 .I .3 CO-LED is not lit. 
1 .1.3 Check line access 
pro ramming. 
2.1 incoming CO ringing 
2.2 Press flashing CO line 
button. 1 .1.4 D&i tone is not heard. 1 .1.4 C Yl eck CO line connections 
at RJ-21X on the KSU. 
2.1 .I Co ringing is heard. 
2.1.1 Normal 
2.1.2 CO ringing is not heard 2.1.2 Check programmin for rfni 
but that line is flashing. assignment (day/night . Chec 
3 
CO line connections at RJ-21 I 
on the KSU. 
2.1.3 CO line LED or loop 
2.1.3 Nom-d 
button LED is flashing at 
36 ipm. 
2.2 CO line LED or loop 2.2 Normal 
3. Transferrin 
8 a CO line call button is lit steady. 
3.1 During a C line coversa- 3.1.1 The CO line is placed on 3.1.1 Normai 
tion, press TRANSlQUE Exclusive Hoid automati- 
and d&i station number Wliy. 
to which CO line is to be 3.1.2 CO line LED is flashing 3.1.2 Normal 
transferred or 
l?l ress that at transferring station but 
station’s DSS 
utton. remains stead at ail 
other stations L ving line 
access. 
3.1.3 At receiving phone, the 3.1.3 Normal 
CO line or loop button 
LED is flashing at 
Exclusive Hoid. 
3.1.4 Hang up after diaiing 3.1.4 Normai 
station number or pressing 
DSS button for unscreened 
transfer; announce caii 
to receMng station before 
hanging up for screened 
transfer. 
3.1.5 Music-on-hoid is 
transmitted to external CO 3.1.5 Normai, if provided. 
line. 
3.1.6 No Music-on-hold is 
transmitted to external CO 3.1 .tnChs%sk music connections 
. 
line caller. 
3.1 .;df;efvlusic-on-hoid 
3.1.7 Adjust MOH adjustment on 
left side of KSU. 
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STARPLUS 1224EX KEY TELEPHONE SYSTEM 
700. INTERCOM STATION TESTING 
OPERATIONAL TEST RESULT PROCEDURE . 
3.2 At phone receivin 
transfer, press fla 8 the 3.2.1 CO line LED is now 3.2.1 Normal 
ing CO steady at ail phones in 
line button or loop button. the system. 
3.2.2 CO line call is not 
tgnsfgred to desired 3.2.iN?eck if called station is In 
. 
. 
4. Add-On Conference 
4.1 During a CO line conver- 4.1 CO line is placed on 4.1 Normal 
7zo; press the CONF Exclusive hold automati- 
cally, receMng MOH tf 
provided. 
4.2 Press DSS button of 3rd 4.2 Ringing is heard. 4.2 NomA 
party to be added to the 
conversation. 
4.3 When 3rd party answers, 4.3 All 3 rties are connected 4.3 Normal 
initiator presses CONF toget er. CONFLEDat  r 
button again. both internal stations is 
lit. 
4.4 Hang up handset at first 4.4 
CONF LED will extinguish. 4.4 Normal 
station to terminate 
conference call. 
5. Multi-line Conference 
5.1 P$e an outgoing CO line 5.1 Ringing is heard 5.1 Normal 
5.2 When party answers & is 5.2 Party B is 
e! aced automa- 5.2 Normal 
notifed of conference ticall on dusiveHoid, 
request, initiator presses hea ry ng MOH if provided. 
the CONF button. Initiator hears intercom 
dial tone. 
5.3 Initiator presses another 5.3 CONF LED islftsteady& 5.3 Normal 
CO line button & makes I ringing is heard. 
another outgoing call to 
paw c. 
5.4 Initiator presses CONF 
button again. 
5.4 All 3 partles are connected 
5.4 Normal 
and both CO line LEDs 
are lit steady. CONF 
6. Flash 
6.1 When completing a CO 
line conversation, press 
the FLASH button. button LED is lit steady. 
6.1 ,NNdCO dial tone is 
. 6.1 Normal 
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							STARPLUS 1224E)f KEY TELEPHONE SYSTEM 
800.1 
880 MAINTENANCE AND -JOUt3U3HOO’T’i~G 
GENERAL INFORlUJATlON 
This section provides common maintenance, 
troubleshooting and repair instructions for the 
STARPLUS Key Telephone System. It is advisable 
to use the latest issue manual and supporting 
documentation whenever possible. 
The 1224 architecture is designed such that all 
solid state circuitry is enclosed in the KSU. The 
only modular or replaceable type printed circuit 
boards located inside the KSU are the SIU and 
BCU. Therefore unless installing or replacing 
trlese boards, the KSU cover should not be 
removed. 
isolating problems in the replaceable units such as 
the key telephones or any external devices re- 
quires no special knowledge of solid state 
electronics or micro-processor programming 
techniques. The 1224 system requires no involved 
or complicated mechanical procedures for instal- 
lation or removal of peripherals. 
800.2 PREVENTIVE MAINTENANCE 
A regular preventive maintenance program is es- 
sential to reduce the possibility of system failures. 
General type servicing such as cleaning and ln- 
specting should be done yearfy. if the KSU is lo- 
cated in an area of humidity, dust, etc., servicing 
should be done more frequently. Generai setvic- 
ing should include: 
. Hardware and cabling. Check for general 
mechanical integrity, loose or broken 
wires, plugs or connectors. Tighten or 
repair as necessary. 
. KSU. inspect air vents located in front and 
on top of the KSU cabinet for unrestricted 
air passage. 
. MDF/cabling. Inspect the MDF for loose 
wires, obstructions, dust and dirt. 
800.3 TEST EQUIPMENT AND TOOLS 
The foilowing test equipment and tools are neces- 
sary in performing maintenance and repair on the 
1224 system. 
a vdtmeter 
= DTMF/dial pulse hand held test 
telephone 
. standard telephone repairman’s hand 
toois 
600.4 SPARE PARTS 
The troubleshooting and repair instructions are 
based on the assumption that spare key 
tezphones and KSU are available to the repair- 
man, either on-site or at a central 
wcrehouse/storeroom location. In addition, 
spsre fuses, jacks, wire and terminal block 
should be available. 
800.5 FIELD SERVICE ENGINEER- 
ING 
Installation, troubleshooting and repair are 
described In detali within this manual. However, 
ffetd service type questions such as appiication 
requirements and troubleshooting assistance 
arise w&h require support. Such services are 
avaitabie through STARPLUS field service. Cail 
l-800-356-7279 (in Arizona call 9982299). 
800.6 FAULT CLASSIFICATION 
Reported problems come from a variety of 
peopie under differing conditions, therefore all 
troude reports should be thoroughly examined 
so that the exact problem is understood. Do not 
always suspect the 1224 equipment Be sure to 
checx external Interface equipment such as the 
MDF, interconnection points, cabling, central 
office or programming. To help isolate a fault 
from the reported description, the fdlowing in- 
formation should be investigated to further 
define the fault source. 
A. Were any changes made recently to the cus- 
tomer database assignments that could cause 
the problem? 
B. Were any changes made recently to cabiing 
that could cause the problem? 
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JULY 1989 8-1  
						

							C. Is the trouble condition associated wfth one clr- 
cuit, a particular section or sections of circuits (Le., 
l CO lines, stations) or common to all circuits? 
D. Is the trouble intermittent or continuous? 
E. Could the trouble be caused by “cross 
symptoms” such that 2 failures mask the 
symptoms associated with a particular fault? 
800.7 SYSTEM FAILURES 
various problems will affect the entire system. 
These are normally related to power failures, 
central processor failures, or memory failures. 
Where central processor or memory failures 
occur, the KSU must be replaced. When loss of 
power occurs, steps can be taken to localize the 
problem. 
800.8 POWER FAILURES 
The loss of commercial power will shut the system 
down unless external battery backup is provided. 
This loss of power could come from tripped circuit 
breakers, AC cords unplugged, or a fuse blown. 
When a power failure occurs, working toward the 
source, test for voltage. The power monitor LED 
will remain lit when power is present Since the 
processor or power failure will cause swftchover to 
the power failure telephone, the LED should be 
used to determine whether it Is a power failure or 
processor failure. It can be seen through the bot- 
tom air vents located on the front cover of the KSU. 
800.9 KEY TELEPHONE FAILURES 
The following statements should be considered 
when isolating & categorizing key telephone 
failures: 
Is the reported fault: 
. Present on one telephone only? Check 
wiring, programming, telephone and KSU. 
Move telephone to a good working posi- 
tibn to eliminate possible telephone 
failure. 
. Common to station numbers in pairs (l-2, 
34, 5-8, etc.)? Check wiring polarity & 
KSU. All operatlonal features are controlled by 
software and SP@MC database assignments. 
Most features are provided exclusively by 
software. However some require supporting 
equipment. For this reason, database assign- 
ments should be checked before corrective 
maintenance Is performed. Also check for  . Common to all station numbers? Check 
programming & KSU. 
I  STARPLUS 12240< KEY TELEPHONE SYSTEM 
l Associated wfth a key telephone that 
was recently moved? Check wiring, 
programming, telephone & KSU. 
. Associated wfth programming changes 
made recently? (Ringing, CO line ac- 
cess, etc.) Check for proper & accurate 
programming. 
. Occurring intermittently? Set up a test 
to duplicate the problem. 
. Accompanying a software failure? Test 
the feature operation, programming 81 
KSU. 
800.10 CO/PBX LINE FAILURES 
Problems with CO/PBX lines can be isolated 
and 
categorized by the following statements: 
Is the reported fauft: 
. Present on one CO line only? Check 
the affected line, wiring, plug connec- 
tions & KSU. 
. Common to 2 or more CO lines? 
Check the lines, wiring & KSU. 
. Associated with a key telephone? 
Check programming, telephone & 
KSU. 
. Associated with signaling (DTMF, d&l 
pulse)? Check programming, CO line 
& KSU. 
. Associated with CO incoming ringing? 
Check programming & KSU. * 
. Occurring intermittently? Set up test to 
duplicate problem. Once the problem 
can be duplicated, check program- 
ming, telephone, CO line or KSU. 
800.11 FEATURE OPERATION 
FAILURES 
JULY 1989 
8-2  
						

							proper usage by the customer, as feature failures 
are often the fault of the user. Features that use 
supporting equipment could have faulty equip- 
ment. This should be checked. 
The following is a list of features that use addition- 
al equipment: 
Alarm - alarm system 
Background Music - music source con- 
nections 
Battery Back-up - battery package & 
charger 
Loud Bell Control - external power source 
& ringing,device 
A-Lead - ancillary equipment 
Power Failure Transfer - telephone wiring 
External Paging - ampiiffer, speaker & 
connections 
POWER TEST 
PROCEDURE 
1. Inspect installation RESULT 
1. CO line connected to proper RJPlX connector. 
2. MDF cabling punched down correctly on 88Ml-50 block. 
3. Extemai connections properly connected. 
4. Music source wiring securely connected. 
2. Plug in AC cord 1. Power LED on. 
2. AC power input voltage 198-l 28 VAC. 
3. MDF volta e for station. 
VT(-) to DT 
9 +) = 28 VDC + 15% 
VR(-) to DR( +) = 28 VDC + 15% 
3. Feature verification 1 Q System programming according to desired feature 
operation. (section 888) 
2. Features function as described. (section 299) 
JULY 1989 8-3  
						

							STARPLUS 1224EX KEY TELEPHONE SYSTEM 
l 
- 
FART NUMBERS FOR STARPLUS 1224u< I* 
sP1200-00 
SP1220-01 
SP61630-00 
SP61632-00 
VC61101 
sP61610-00 
SP6161 O-44 
SP6161 O-54 
sP61610-60 
SP61612-00 
SP61612-44 
SP61612-54 
SP61612-60 
SP61614-00 
SP61614-44 
SP61614-54 
SP61614-60 
SP6161644 
SP241 O-00 
SP241 O-44 
SP241 O-54 
SP241 O-60 
SP1250-00 
SP1252-00 
SP2453-00 
SP61664-01 
SP61664-00 
SP1260-00 
SP61640-00 
SP61640-44 
SP61640-54 
SP61640-60 
sP61660-00 
SP61660-44 
SP61660-54 
SP61660-60 
SP61666-54 
SP61666-60 
P14108-54 
P14108-60 
SP61662-00 
SP61668-00 
SP1290-00 1224EX BASIC KSlJ 
PROGRAM CARTRIDGE GENERIC 1 
RCU KIT 
SIU KIT 
BATTERY BACKUP UNIT 
BASIC KEY TELEPHONE-BLACK 
BASIC KEY TELEPHONE-ASH 
BASIC KEY TELEPHONE-GRAY 
BASIC KEY TELEPHONE-BURGUNDY 
ENHANCED KEY TELEPHONE-BLACK 
ENHANCED KEY TELEPHONE-ASH 
ENHANCED KEY TELEPHONE-GRAY 
ENHANCED KEY TELEPHONE-BURGUNDY 
EXECUTIVE KEY TELEPHONE-BLACK 
EXECUTIVE KEY TELEPHONE-ASH 
EXECUTIVE KEY TELEPHONE-GRAY 
EXECUTIVE KEY TELEPHONE-BURGUNDY 
PHONE BOX-ASH 
DSS CONSOLE-BLACK 
DSS CONSOLE-ASH 
DSS CONSOLE-GRAY 
DSS CONSOLE-BURGUNDY ~ 
STARPLUS 1224EX INSTALLATION MANUAL 
STARPLUS 1224 STATION USER GUIDE 
STAqPLUS 1224/2448 All’ENDANT USER GUIDE 
DIRECTORY SHEET FOR BASIC KEY TELEPHONE 
BLANK DESIGNATION TABS FOR STARPLUS TELEPHONES 
SP1224EX NUMBERED KEY DESIGNATION TABS 
WALL MOUNT KIT-BLACK 
WALL MOUNT KIT-ASH 
WALL MOUNT KIT-GRAY 
WALL MOUNT KIT-BURGUNDY 
REPLACEMENT HANDSET-BLACK 
REPLACEMENT HANDSET-ASH 
REPLACEMENT HANDSET-GRAY 
REPLACEMENT HANDSET-BURGUNDY 
12 FOOT HANDSET CORD-GRAY 
12 FOOT HANDSET CORD-BURGUNDY 
25 FOOT HANDSET CORD-GRAY 
25 FOOT HANDSET CORD-BURGUNDY 
BUTTON CAPS (I RED, 9 CLEAR) 
DIRECTORY WINDOW FOR BASIC KEY TELEPHONE 
SPl224EX DEMO KIT 
APPENDIX - A 
JULY 1989