Vodavi Infinite Gk-816 Installation Manual

							Infinite 826 Xey Telephone System BIARWENANCE AND TROUBLESHOOTING 
800.10 CO/PB2C LINE FAILURES 
Problems with CO/PBX lines can be isolated 
and categorized by the following statements: 
Is the reported fault: The folowing is 
a list of features that use 
additional equipment: 
Table 800-2 Features w/additional 
Equipment 
l 
Present on one CO line only? Check the 
affected line, wiring, plug connections. 
and KSU. 
l Common to two or more CO lines? 
Check the lines, wiring, and KSU. 
l Associated with a Key Telephone? 
Check progr amming, telephone, and 
KSU. 
l Associated with signaling (DTMF. dial 
pulse)‘? Check programming, CO line, 
and KSU. 
l Asso(3ated with co incomfng ringing? 
Check programming and KSU. 
l Occurring intermittently? Set up test to 
duplicate the problem. If the problem 
can be duplicated, check programming, 
telephone, CO line, or KSU. 
800.11 FEATURE OPERATION FAILURES 
All operational features are controlled by soft- 
ware and specfnc data base assignments. 
Mo& features are provided exclusively by soft- 
ware. However, some require supporting 
equipment. For this reason, data base assign- 
ments should be checked before corrective 
maintenance is performed. If the data base 
has been corrupted, re-initializing the system 
may clear the problem. Also check for proper 
usage by the customer, as feature failures are 
often user-related. Feature supporting equip- 
ment could be faulty. This should be checked. FEATURE EQUIPMENT USED 
Alarm Alarm system 
Background music 
Music source, 
and Music-On-Hold 
connections 
Battery backup 
Battery package 
and charger 
Loud Bell Control External power 
source and ringing 
device 
Power Failure Telephones, wiring 
Transfer 
External Paging Amplifier. speaker, 
and connections 
Issue 1, January 1992 800-3  
						

							MAINTZNANCE AND TROUBLESHOOTING Injkite 816 Key Telephone System 
Table 800-3 Key Station Testing 
OPERfYTIONAL TEST RESULT PROCEDURE 
1. 
Connect the modular 1.1 Tone Is heard for a short 1.1 Normal 
cord to the instrument Ume from the speaker of 
the instrument. All 
IED’s are momentarily 
WUIliMted. 
1.2 No tone, no reaction 1.2 Check station wiring. 
2. Depress the ON/OFF 2.1 ON/OFF lamp lights 2.1 Normal 
button on the instrument 
2.2 Associated station DSS 2.2 Normal 
key lights 
2.3 No reactton. 2.3 Check the connections of 
keyboard connector ‘K* 
in the instrument. 
3. Background music. 
3.1 With the instrument in 3.1.1 Background music is 3.1.1 Normal 
an idle state, depress 9 heard. 
on the dial pad. 
3.1.2 No reaction. 3.1.2 Check that instrument is 
on in on-hook state. 
Check the Music Source 
connection at the KSU. 
3.2 Adjust the voice volume 3.2.1 Volume is increased or 3.2.1 Normal 
knob (closest to the user) decreased. as desired. 
of the instrument. 
3.2.2 No reaction 3.2.2 Check the volume 
connector (VL2Hclosest to 
line keys) in the 
instrument 
3.3 Press 9 again. 3.3 MUSIC is turned off. 3.3 Normal 
4 Do Not Disturb 
4.1 Depress the DND button. 4.1.1 DNDlamp is lit steadily. 4.1.1 Normal 
NOTE: Telephone must 
be on-hook 
4.1.2 No reaction. 4.1.2 Check the connections of 
key board connector%” in 
the instrument. 
4.1.3 Verify station is allowed 
DNJJ in data base. 
4.2 Press the DND button 4.2-l DND lamp goes out. 4.2.1 Normal 
again. 
800-4 Issue 1, January 1992  
						

							Infinite 816 Key Telephone System MAINTENANCE AND TROUEiLESHOOTXNG 
Table 800-S Key Station Testing (Cont’dl 
OPERATIONAL TEST RESULT PROCEDURE 
5. Tone Volume 
NOTE: Instrument must 
be in tone s&naBng mode. 
5.1 From another instrument 51.1 Muted tone is heard 5.1.1 Normal 
place an intemm call to Adjust volume 
set under test. 
5.1.2 
Muted tone is not heard 5.1.2 Check the connections of 
speaker connector ‘SP’ 
in the instrument 
5.2 Depress the ON/OFF 5.2.1 The muted ringing tone is 5.2.1 Normal 
ag- louder. 
5.3 AdJust the tone volume 
53.1 Increase or decrease 5.3.1 Normal 
volume as desired 
5.3.2 No reaction. 5.3.2 Change the instrument. 
6. Transmitting of Data 
SigIldS. 
6.1 When Incorrect or no 6.1.1 Only ON/OFF LED 6.1.1 Check cabling. 
data signals are willlight when pressed. 
transmitted between KSU ?he remaining LEDs will 
and instrument. not light. 
7. Where there is difficulty 7.1.1 Calls are not received 7.1.1 Check the connections of 
in the operation of through the built-in speaker cfxmector ‘SP’ in 
speakerphone. 
Speaker. the instrument. 
7.2.1 Speech through 7.2.1 Check that the 
microphone of the instrument is in the on- 
instrument is not hook mode. 
transmitted. 
7.2.2 Check the microphone 
connections in the 
instrument 
7.2.3 Check the ribboncable of 
the 
speakerphoneconnector 
in the instrument. 
7.2.4 Replace keyset 
Issue 1, January 1992 800-5  
						

							MAINTENANCE AND TROUBLESHOOT~G Infinite 816 Xey Telephone System 
Table 800-4 Intercom Functions Test 
OPERATIONAL TEST RESULT PROCEDURE 
1. Intercom CalI 
1.1 Depress the DSS button 1.1.1 ON/OFF lamp lights. 1.1.1 NormaI 
for the desired 
instrument 
3. If the called instrument is 
1.1.2 DSS lamp of called party 1.1.2 Normal 
a speakerphone and is idit 
placed In the handsfree 
talk back (voice) mode. 
1.1.3 Intercom lamp IHOlD 1.1.3 Normal 
button) of called party is 
ilashing 30 IPM. 
1.1.4 Busy tone is heard. 1.1.4 If cAed party is off-hook. 
in DND mode or not 
Installed: normaI. 
1.1.5 3 tones are heard 1.1.5 Normal 
1.1.6 Handsfree 1.1.6 Normal 
mmmunications is 
possible at the called 
instrument, if it is a 
speakerphone. 
1.1.7 HOLD buttons Bashes at 1.1.7 Normal 
called party. 
1.1.8 
Intercom caIl is not 1.1.8 
Consult trouble shooting 
mMect.ed. guide, section7. 
1.1.9 
Intercom ringing is heard 1.1.9 Con&-m whether called 
instead of 3 tones. station is in P orH mode. 
1.1.10 Hand&se conversation 1.1.10 Check connecttons of 
at the called instrument microphone and 
is not possible. speakerphone ribbon 
connector in the caII 
instrument. 
1.1.11 Check that called 
insttument has 
speakerphone unit (SPV) 
instaIled. 
1.2 
1.3 
a. 
b. 
C. 
If the called station 1.2.1 ‘Ihe flashing HOLD lamp 1.2.1 NormaI 
answers by lifting the of the cahed instrument 
handset lights SteadiIy. 
1.2.2 
Rtng back tone is stopped. 1.2.2 Normal 
CalI pick-up 
Lift Handset and depress 1.3a Ringing or 3 bursts of 1.3a Normal 
DSS button for called tone are heard at the 
station. called station. 
To answer at the remote 1.3b 
Intercom dial tone 1.3b Normal 
station. lift the handset isheard. 
or depress the ON/OFF 
button. 
Depress 6 on the dial pad. 
1.3.~ Called station returns to 1.3.c Normal 
idle state. HOLD Iamp is 
extinguished. Intercom Normal 
conversation between 
calhq instrument and 
remote answering station Change the remote 
is possible.If remote answer instrument. 
answering is not possible. 
800-6 Issue 1, January 1992  
						

							Table 8004 Intercom Functions Test (Co&d) 
OPERATIONAL TEST RESULT PROCEDURE 
1.4 Intercom-Conference 
1. During an intercom 1.4.a Party goes on 
HOLD. 1.4.a Normal 
amversatfon depress the 
CONF button. 
3. Depress the DSS button 1.4b No change!. Busy tone is 1.4.b Normal 
for another party. (3rd heard The 3rd instrument is 
instrument.) busy or not installed; 
Normal. 
w 
-. Whenthethirdparty 1.4.c Ringing tone is heard 1.4.~ Normal 
answers, depress CONF 
button. 
1.5 Call Waiting (Camp-On) 
3. Lift the handset and 1.5.a Busy tone is heard. 1.5.a The called instrument is 
depress the DSS button busy; Normal. 
for the desired 
instrument that is busy 
on the CO line or 
intercom. 
b. Depress the CAMP-ON 1.5-b Ring back tone is heard 1.5.b Normal 
button. at the calling instrument 
and muted warble tone is 
heard over the speaker at 
the called instrument. 
Busy tone is heard 
continuoushr. 
1.6 Transferring intercom 1.6.1 The incoming intercom 1.6.1 Normal 
calls to Exec-Set call is automatically 
instrument The transferred to the 
hmxning intercom call is secretary station. 
routed to the executive 
station which is busy. 
1.7 
paging 
a. Lift handset. 1.7.a AU CALLxu-ning tone is 1.7.a Normal 
Dial 74 on the dial pad. heard. HOLD lamp lights 
M&e paging steady. All idle Normal 
announcement. irstruments not in DND Normal 
ace paged. Paging does 
not occur Change the instrument. 
b. Hang up. 1.7.b 
Paging is terminated and 1.7.b Normal 
all stations not off-hook 
return to idle status. 
Issue 1, January 1992 800-7  
						

							MAJNTTENANCE AND TROUBLESHOOTING Infinite 816 Key Telephone System 
Table 800-6 CO Line Fuuctions Test 
OPERATIONAL TEST RESULT PROCEDURE 
1. 
OutgoIng calls 
L.l Lift the handset or 1.1.1 TheCOlinelampis~t 1.1.1 Normal 
depress the ON/OFF Steacty. 
button and depress a CO 
line button. 
1.1.2 Dial tone is heard. 1.1.2 Normal 
1.1.3 CO lamp is not lit 1.1.3 Check line access. 
1.1.4 
Dialbncisnotheard. 1.1.4 Check line connections of 
CO line. 
2. 
2.1 
2.2 
3. 
3.1 Incoming Calls 
Incoming CO ringing. 2.1.1 COringingisheard. 2.1.1 Normal 
2.1.2 
CO ringing is not heard 2.1.2 
Check programming for 
but CO line is flashing. ring assignment 
2.1.3 The CO linelamp is 2.1.3 Normal 
flashing at 30 IPM. 
Depress the flashing CO 
2.2 CO line lamp is lit steady. 2.2 Normal 
line button. 
Transferring a CO tie 
call. 
During a CO line 3.1.1 
The CO line is placed on 3.1.1 Normal 
conversation depress the H0I.D automatically. 
DSS button for station to 
which CO line is to be 
transferred. 
3.1.2 TheCOUnelampis 3.1.2 Normal 
flashing I-HOLD at 
transferring station. 
3.1.3 
At the 2nd instrument. 3.1.3 Normal 
theCOlinelampis 
flashing at 240 IPM 
(indicating the 
transferred CO line is on 
exclusive HOLD.1 
3.1.4 MUSIC-ON-HOLD is 3.1.4 Normal 
tmnsmitted to the 
external co line 
subscriber. 
3.1.5 No MUSIC-ON-HOLD Is 3.1.5 Check connections of 
transmitted to the music source. 
ecct.emaI co l.ines. 
3.2 At the 2nd instrument. 3.2.1 The CO line lamp is 3.2.1 Normal 
depress the &ash.ing CO steady at all 
staUons in 
line button after the system. 
answering intercom call 
fi-om 1st instrument 
3.2.2 
The CO line calI is not 3.2.2 Check that called sW.iOn 
transferred tn the desired is not in DND. 
stauon. Consult trouble shooting 
guide (SecUon 800). 
800-S Issue 1, January 1992  
						

							Infinite 816 Key Telephone System AUIMXNANCE AND TROUBIESHOOTXNG 
Table 800-6 CO Lines 
Functions Test (Cont’d) 
ADl713Al-lnNAl ITCT RF_CT n ,T PRfKTEDl TRE “L LI,VLIAVI.LLu A-1 I-Y-I- - --------- 
4. Add-On Conference 
4.1 During a CO line 4.1.1 TheCOlinek3placedon 4.1.1 Normal 
conversation. depress the HOID. 
CONF button then 
depress the DSS button 
for desired 2nd 
instrument. 
4.12 The three parties are 4.1.2 Normal 
amnected for 
amferencing. 
4.1.3 At the 1st station: ‘The 4.1.3 Normal 
CO Une lamp is lit steady. 
4.1.4 2nd station: The CO line 4.1.4 Normal 
lamp is ut steady. 
4.2 Hang up the handset at 
the 1st station to 
terminate conference call. 
5. Multi-line Conference 
5.1 .a Make an outgoing CO Une 
call to subscriber (Bl. 
b. Press CONF button (CO 
Une party (B) will 
automatically be put on I- 
HOLD at your station. 
exclusive busy at other 
statiorL) 
C. Press another CO Une 5.l.c AIlthreepart.iesare 5.l.c Nornd 
button to make another connected. 
outgoing CO line call to ThetwoCOUnelamps 
party (Cl. are lit steady. 
d. Press CONF button aeafn. 
6. Flash 
6.1 During the CO line 6.1.1 CO dial tone is heard 6.1.1 Normal 
conversatton, depress the 
ag-- 
FLASH button. 
Issue 1, January 1992 800-9  
						

							Infinite 8 16 Key Telephone System INFINITE 816 PROG RAMMING FORMS 
APPENDIX A 
INFTNITE 816 PROG- G FORMS 
Appendix A-l Station Programming 
Class of 
,Service 01 
Do 
Not 
,Disturb 02 
Speed 
Dial 02 
J-nw 
Phone Bx 02 
Sl~alinR 
Pref Line 
Answer 02 
Cdl 
02 
Forward 
Auto 
Select 02 
Headset 
Opt2 on 02 Buttons 3= 3t.a 3ld al&i. pq 
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							INFINlTE 816 PROGRAMKIN G FORMS Infinite 816 Key Telephone System 
Appendix 
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