Toshiba Strata Dk Hospitality Management Information System User Guide

Features
Available Room Selection Screen
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The screen can be sorted by any column heading (click on the heading). See “Check in 
Walk-in Guest” on Page 42 and “Make Reservations” on Page 88 for instructions on 
accessing and using this screen.
Rooms that are currently occupied are noted with an * and a note appears in the lower
left-hand corner of the screen.
Available Room Selection Screen Fields (Display Only)
Field Description
Room #Room number. An asterisk (*) in this column...

Features
Billed Services
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Billed Services
Billed service charges for room service, movies, etc., are entered to the guest account 
using the Billed Services Tab (shown below) on the Main screen.
The Service Category field enables you to store new categories in a drop-down menu 
for future use. The field can also be used to delete an outdated category.
All charges entered on this screen are posted to the guest’s bill. Upon payment and 
check out, the charges are cleared from the...

Features
Billed Services
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Add a Service Category
Delete a Service Category
1. From the Main 
screen, click Billed 
Services.The Billed Services Tab screen displays Chapter 2 – 
Features.
2. Enter the new service 
category.
3. Press Enter. 
4. Click Yes.  HMIS adds the category to the drop-down menu for 
future use.
To add another category, repeat Steps 2~4.
1. From the Main 
screen, click Billed 
Services.The Billed Services Tab screen displays see Page 30.
2. Select a service...

Features
Billed Services
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Add a Service Charge
4. Click Yes. The service category is deleted, but no charges 
previously entered against the category are deleted 
from any of the rooms.
To delete previous charges, you must use the Delete a 
Service Charge on Page 33 procedure on Page 33.
1. From the Main 
screen, highlight the 
room in the Browse 
Window.
2. Click Billed Services. The Billed Services Tab screen displays see Page 30.
3. Enter the Service 
Category.If the category...

Features
Browse Window
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Delete a Service Charge
Browse Window
The Browse/Detail buttons at the bottom of the Main screen provide a toggle feature 
between the Browse and Customer Detail Windows. The Browse Window (shown 
below) enables you to search the HMIS database quickly and easily. The front desk 
clerk can browse room availability or status (i.e., list of all rooms, occupied rooms). 
When the Occupied Rooms Only option is selected, the window displays the entire 
hotel guest...

Features
Browse Window
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Sort the Browse Window
ä
Click on column heading (e.g., Last Name) to sort by column subjects
...or click one of these six sort options (located at top of window):
©All Rooms – A complete list of rooms. Designates occupied rooms and rooms 
with pending and expired reservations.
©Occupied Rooms Only – A list of rooms with checked-in guests.
©Rooms Requiring Check-out/Renewal – Rooms that have been reserved to the 
current day and the guests are going to stay...

Features
Call Forwarding
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Browse Window Fields (Display Only)
All of the fields are automatically filled in by HMIS from the information entered in 
other screens (reservation/check-in screen, etc.).
Call Forwarding
If the Stratagy Voice Processing System is installed, guest room telephones are 
automatically set to CFBNA calls to Stratagy. The guest can request that calls be 
blocked and all calls forwarded to voice mail.
Field Description
Rm #Room number.
Ext #Extension number....

Features
Call Forwarding
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CFAC can be enabled/disabled on an individual room basis from the front desk 
terminal using the Control/Status Tab screen (shown below). 
The call forwarding status for the room is:
©Enabled – CFAC is enabled and all calls forward to Stratagy.
©Disabled – CFAC is disabled and only CFBNA calls forward to Stratagy.
Guests can still contact other guests in CFAC mode by placing the call through the 
system attendant or front desk staff. In case of an emergency,...

Features
Call Forwarding
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 Enable CFAC/CFBNA
1. From the Browse 
Window, highlight the 
room listing.
2. Click Control/Status 
Ta b .The Control/Status Tab screen displays see Page 35.
3. Click Enable CFAC 
...or Enable CFBNA. 
4. Click Save. If you selected Enable CFAC, the Forwarding 
Immediate status reads Enabled. All calls forward to 
the Stratagy message box assigned to the room. The 
room can be called only by the front desk telephone 
(designated in the VM/DND Forward Port #...

Features
Change Guest Information
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Change Guest Information
You can edit information for guests that have checked in or have a pending 
reservation. Information includes misspelled name, phone numbers, credit card 
numbers, etc.
Change Guest Information for Checked-in Guest
1. From the Browse 
Window, highlight the 
room listing.
2. From the Main 
screen, function tab 
screen, or Customer 
Detail Window, 
double-click on the 
field you want to 
change. Enter the 
information.You can...