Toshiba Strata Dk Hospitality Management Information System User Guide

Features
Maid Service Activity
Strata DK HMIS 5/9969
Guest Extends Stay
Maid Service Activity
When a maid enters a room to clean, he/she should enter a code into the system using 
the room telephone. The code consists of a telephone access code + 3-digit Employee 
ID Code + 4-digit Maid Service Start Code and notifies HMIS that a maid is in the 
room for the purpose of cleaning. The status of the Maid Service field on the Control/
Status Tab screen changes to “Completed.” 
Upon finishing the room, the...

Features
Maid Service Activity
70Strata DK HMIS 5/99
A Maid Activity Report, can be viewed/printed by authorized personnel, whenever 
necessary. The report shows maid activity by room and can be printed for a specified 
range of dates. (See “Reports” on Page 75.)
Enter Maid Activity Codes
1. On start of room 
cleaning, the maid 
enters the maid 
service start code 
using the telephone 
dial pad.Maid Service field on the Control/Status Tab screen 
changes from Required to Completed.
A sample code is:...

Features
Maid Service Status
Strata DK HMIS 5/9971
Maid Service Status
From the front desk HMIS PC, the maid service requirement for a room can be 
manually changed, using the Control/Status Tab screen (shown below).
 The room status for maid service is:
©Required – At check-out, rooms are automatically set to Required.
©Completed – Status changes to completed once the maid has entered a special 
code at start of the room cleaning (see “Maid Service Activity” on Page 69).
Manually Change Maid Service...

Features
Phone Call Records
72Strata DK HMIS 5/99
Phone Call Records
Room telephone charges are displayed on the Phone Calls Tab screen (shown below).
Telephone Charges
Telephone charges are automatically calculated, using SMDR data and billing rates 
defined by authorized personnel. At check-out, the telephone charges are included on 
the guest’s consolidated bill, the telephone call data is cleared from the screen, and 
HMIS resets the telephone service to outgoing call restriction.
NoteA call is...

Features
Phone Call Records
Strata DK HMIS 5/9973
CAUTION!0+ dialing also permits person-to-person calls billed back to the room 
telephone. Hotel Billing Information Center (HOBIC) trunks must be 
used to prevent this from happening.
Phone Calls Tab Fields (Display Only)
Field Description
LocalNumber of local calls made from the room.
TF (toll free)Number of toll-free calls made from the room.
LD (long distance)Number of long distance calls made from the room.
ForeignNumber of foreign (international)...

Features
Phone Call Records
74Strata DK HMIS 5/99
View Telephone Service Charges
ä
With the room highlighted in the Browse Window, click Phone Calls. The Phone Calls 
Tab screen displays see Page 72.
Delete a Charge
Clear all Charges
NoteUpon check-out, all phone charges are automatically cleared.
ACArea code of number called.
Phone #Telephone number called.
ModeLD = long distance, LOC = local, TF = toll free, FOR = 
foreign.
Date/Time/DurationDate, time and duration of the call.
ChargesHMIS...

Features
Reports
Strata DK HMIS 5/9975
Reports
Reports are generated at the front desk terminal and can be displayed on the screen or 
printed. By clicking on the Reports button at the bottom of the Main screen, the 
Reports Menu screen displays (shown below).
The report menu choices consist of:
©Uncleared Outgoing Telephone Calls Made – Printed by the night auditor on a 
daily basis. The report lists all calls from guests that have not been billed.
©All Active Balance Statements – Printed by the night...

Features
Reports
76Strata DK HMIS 5/99
©Reservations List – Printed for the front desk on a daily basis, usually by the 
night manager. The report lists reservations for either the current date or a 
specified date range. Information includes room number, reservation dates, guest 
name, confirmation number, room rates (daily/weekend) and room status.
©Morning Check Out List – Printed for the front desk on a daily basis, usually by 
the night manager. The report lists guest’s due for check out on the...

Features
Reports
Strata DK HMIS 5/9977
3. Click Continue  The report displays for the current date only.
...or Restrict 
Transactions to Date 
Range Above and 
type starting/through 
dates. When finished, 
click Continue.The report displays for the dates entered.
4. Click Print. The report prints.
Report fields include: Room and Extension Numbers, 
ACode (area code), Phone #, Mode (LOC = local, LD 
= long distance, FOR = foreign, TF = toll free), date, 
time, duration, charges, and cumulative (total...

Features
Reports
78Strata DK HMIS 5/99
View/Print All Active Balance Statements Report
1. From the Main 
screen, click Reports. The Reports Menu displays see Page 75.
2. Select the All Active 
Balance Statements 
report option.The report is displayed:
3. Click Print. The report prints.
The report fields are identical to the items that print on 
a regular billing statement when a guest checks out.
2616