Toshiba Strata Dk Hospitality Management Information System User Guide

Features
Deposit/Payment
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6. Type the amount of 
the deposit. Click OK.If you do not enter decimal/cents, HMIS converts the 
amount to whole dollars. Negative figures (e.g., -5.00) 
can be entered.
NoteIf you click Cancel in this step or in Steps 7~9, 
HMIS goes back to the Deposit Entry Screen 
in Step 5.
7. Click Yes for a cash 
depositCustomer Identification (Initials) screen displays 
(shown in Step 8). Go to Step 9.
...or No for check or 
credit card deposit.If you answer No,...

Features
Deposit/Payment
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...or No if the guest is 
using a credit card.If you answer No, HMIS automatically charges the 
credit card for the amount of deposit/payment.
9.Type the customer’s 
initials as a form of 
ID. Click OK.
10. Type a code or ID for 
the type of payment 
being made (10-digit 
alphanumeric)If the form of payment is credit card or check, this 
field defaults to “Payment.” If the form of payment is 
cash, it defaults to “Phone.”
...or if you do not 
want a...

Features
Details Window
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Change Amount of Deposit
Once a deposit is made, the entry cannot be changed. If it is necessary to change the 
amount of deposit, you can make a new deposit entry. Deposits can be made for 
negative amounts and would be reflected on the billing at check-out and subtracted 
from the Phone Calls Tab screen, if applicable.
Details Window
The Detail Window (shown below) displays automatically during the check-in and 
reservation processes or can be accessed from...

Features
Do Not Disturb Call Blocking
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Do Not Disturb Call Blocking
When this feature is set, guest room telephones are blocked from receiving calls. This 
feature is typically used at the guest’s request during late night hours to block room-
to-room calling or to avoid nuisance calls.
DND can be enabled or disabled on an individual room basis from the front desk 
terminal, using the Control/Status Tab screen (shown below).
Num Children/
Num AdultsNumber of adults/children in...

Features
Do Not Disturb Call Blocking
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The call blocking status for the room is:
©Enabled – Room telephone is in DND mode. All calls ring to the front desk.
©Disabled – Only forwards calls to the front desk when the room telephone is busy 
or the guest does not answer.
Guests can still contact other guests with DND enabled by placing the call through the 
system attendant or front desk staff. In case of an emergency, the front desk can 
highlight the room and click Disable DND and...

Features
FOP (Form of Payment) Tab Screen
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FOP (Form of Payment) Tab Screen
See “Deposit/Payment” on Page 56 for instructions on using the screen.
General Window
The General Window (shown below) displays automatically during the check-in and 
reservation processes or can be accessed from the Assigned Rooms screen at anytime.
The Window enables you to enter guest information which is then displayed on the 
Main screen after the guest registers. To view or edit screen information for a...

Features
General Window
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General Window Fields (Display Only)
Field Description
Conf #HMIS automatically adds this number during the reservation/
check-in (walk-in) process. The number is 12-digits long and 
consists of the Julian calendar date, employee ID and time 
the reservation was made or the walk-in guest was checked 
in.
For example, 778AGW130155 represents:
778: Julian calendar date
AGW Employee ID who made reservation/check-in
1301: 1:01 p.m.
55: 55 seconds.
Room #HMIS...

Features
Guest Messaging
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Guest Messaging
The Messages Tab screen displays (shown below) all messages and wake-up calls for 
the room. Multiple messages for guests can be entered into the system from the front 
desk terminal for later display or printing.
NoteIf the Stratagy Voice Processing System is installed, guest room telephones 
are automatically set to route CFBNA calls to designated mailboxes in 
Stratagy.
The guest can request that calls be blocked and all calls forwarded to...

Features
Guest Messaging
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Enter Messages
Print Messages
1. From the Main 
screen, highlight the 
room in the Browse 
Window.
2. Click Messages Tab. The Messages Tab screen displays see Page 66.
3. Type a message (up to 
50 alphanumeric 
characters).
NoteIf a long message is entered, the message 
appears
cut-off on the screen; however, the full 
message prints.
4. Click Add. The message, time/date stamped, is placed in the 
window.
1. From the Main 
screen, highlight the 
room in the...

Features
Guest Name LCD Display
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Clear Messages
Guest Name LCD Display
The LCD of administrative telephones at the front desk, room service, and other 
service locations shows the primary registered guest’s last name when the guest calls 
(LCD name/number display).
The guests name is automatically entered from the HMIS into the Strata DK 
telephone system during the check-in registration process and changed back to the 
room number during the check-out process.
Length of Stay...