Toshiba Strata Dk Hospitality Management Information System User Guide

Grand Tour
Browse/Customer Detail Windows
Strata DK HMIS 5/999
Browse/Customer Detail Windows
Two windows are displayed on the Main screen – Browse and Customer Detail. A 
button at the bottom of the Main screen enables you to toggle between them. 
The following is a brief description of the windows. Full details of each are explained 
in Chapter 2 – Features.
Button Description
BrowseReplaces the Customer Detail section of the Main screen with 
a Browse Window.
The window enables you to display a...

Grand Tour
Function Tab Dialog Boxes
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Function Tab Dialog Boxes
Dialog boxes are provided in the bottom half of the Main screen (see figure below). 
The boxes enable you, on a per-room basis, to enter guest or room information during 
the guest’s stay and view the data, whenever necessary.
To use the boxes, you must highlight a room in the Browse Window and click on one 
of the tabs. The following is a list of tabs with a brief description. Full details of each 
are explained in...

Grand Tour
Function Tab Dialog Boxes
Strata DK HMIS 5/9911
MessagesEnables entry of messages and logs wake-up call attempts for 
each room.
Messages can be printed at any time and may remain in the 
database until the Clear Msgs/Wakeup Logs button is 
selected or the guest checks out. A log of wake-up calls is 
also displayed and can be cleared with the same button. See 
“Guest Messaging” on Page 66 for details.
Restrict/AccommodateDisplays amenities (cable, TV, etc.) and special 
accommodations (baby...

Grand Tour
Screen Navigation
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Screen Navigation
The table below shows you how to use the screen and keyboard to navigate within the 
HMIS application.
Employee ID Code/Password
Employees are assigned a unique three-digit Employee ID code, password, and access 
level (entered at system setup by management) which is required for accessing and 
using the HMIS. Upon entering the system, you must enter the Employee ID code 
(User Name) and password. Once in the HMIS application, the...

Strata DK HMIS 5/9913
Features2
This chapter contains instructions for using HMIS and its features. Features appear in 
alphabetical order and contain field descriptions for all screens and pop-up dialog 
boxes.
Important!Management must set up the databases and standard telephone settings 
(e.g., rates, taxes, etc.) before normal operations can begin. 

Features
Access HMIS
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Access HMIS
Important!These procedures for logging on and off are provided only in case you 
accidently close the Main screen. The Main screen must be displayed at 
all times. Under no circumstances should you ever deliberately close 
the program.
Logging On
1. Click Start, Programs, 
then HMISWS icon.
 
2. Type your User Name 
and press Enter.
3. Type your password 
and press Enter. The Main screen displays.
Important!If the HMIS was rebooted, the following...

Features
Access HMIS
Strata DK HMIS 5/9915
The Transaction Monitor Program (TelMon) launch 
pop-up window displays.
4. Click Yes.
Important!TelMon must always be running on the 
server to capture telephone call data from 
the Strata DK SMDR port.
This displays:  .
It is placed on the desktop taskbar to keep the program 
running minimized in the background.
The HMISCS TTY Communications Server launch 
pop-up window displays.
Important!The TTY Communications Server 
communicates directly with the Strata DK...

Features
Additional Text Comments
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Logging Off
Additional Text Comments
Three windows provide areas for additional comments: Details Window, Customer 
Detail Window, and Master Room Setup Window.
Details Window
Comments can be typed into the Details Window when:
©Making a reservation – Comments entered in this screen when making a 
reservation automatically remain in this screen when the guest registers. See 
“Make Reservations” on Page 88 and “Details Window” on Page 61 for...

Features
Additional Text Comments
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Customer Detail Window
Comments can be typed into the Customer Detail Window anytime during the guest’s 
stay. Any comments entered in this screen are automatically deleted when the guest 
checks out. To manually delete an entry, highlight it and press Delete.
1. Highlight the room in 
the Browse Window.
2. Click Detail.
3. Type the text in the 
Comments section.Text automatically wraps around as you enter it. The 
Comments section can be scrolled...

Features
Additional Text Comments
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Master Room Setup Window
Comments can be typed into the Master Room Setup window at anytime. Any 
comments entered in this screen must be manually deleted. To delete a comment, 
highlight the comment and press Delete
.
1. Click Setup.
2. From the drop-down 
menu, select the room 
number.The information about the room (room rates, 
amenities, etc.) displays on the screen.
3. Type the text in the 
Comments/Lost and 
Found section.Text automatically...