Toshiba Strata Dk Hospitality Management Information System User Guide

							Grand Tour
Browse/Customer Detail Windows
Strata DK HMIS 5/999
Browse/Customer Detail Windows
Two windows are displayed on the Main screen – Browse and Customer Detail. A 
button at the bottom of the Main screen enables you to toggle between them. 
The following is a brief description of the windows. Full details of each are explained 
in Chapter 2 – Features.
Button Description
BrowseReplaces the Customer Detail section of the Main screen with 
a Browse Window.
The window enables you to display a listing of: all rooms, 
occupied rooms only, rooms requiring check-out/renewal or 
cleanup, rooms with DND enabled/disabled or CFBNA/CFAC 
enabled and rooms with pending check in (see “Browse 
Window” on Page 33 for details).
DetailReplaces the Browse Window section of the Main screen with 
a Customer Detail Window.
The window enables you to enter the guest’s address, auto
make/model/license number, number of people in party 
(adults, children), guest’s company affiliation/company 
telephone number and a comments section for any 
comments/notes.
Entries made on the Reservation/Check-in screens 
automatically display on this screen after guest checks in.
See “Customer Detail Window” on Page 55 for details. 
						

							Grand Tour
Function Tab Dialog Boxes
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Function Tab Dialog Boxes
Dialog boxes are provided in the bottom half of the Main screen (see figure below). 
The boxes enable you, on a per-room basis, to enter guest or room information during 
the guest’s stay and view the data, whenever necessary.
To use the boxes, you must highlight a room in the Browse Window and click on one 
of the tabs. The following is a list of tabs with a brief description. Full details of each 
are explained in Chapter 2 – Features.
Tab Description
Control/StatusManually controls and displays:
©Telephone service (see “Change Phone Service” on 
Page 40 for details)
©Call forwarding (see “Call Forwarding” on Page 35 for 
details)
©DND (see “Do Not Disturb Call Blocking” on Page 62 for 
details)
©Maid service (see “Maid Service Status” on Page 71 for 
details)
Also displays the status (enabled/disabled) of the Auto-
wakeup Polling feature (see “Automatic Wake-up Calls” on 
Page 22 for details).
At check-out, HMIS automatically turns off the room 
telephone by activating the vacant room “outgoing call 
restriction” and sets the Maid Service to “Required.”
Function
Tabs
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							Grand Tour
Function Tab Dialog Boxes
Strata DK HMIS 5/9911
MessagesEnables entry of messages and logs wake-up call attempts for 
each room.
Messages can be printed at any time and may remain in the 
database until the Clear Msgs/Wakeup Logs button is 
selected or the guest checks out. A log of wake-up calls is 
also displayed and can be cleared with the same button. See 
“Guest Messaging” on Page 66 for details.
Restrict/AccommodateDisplays amenities (cable, TV, etc.) and special 
accommodations (baby crib, etc.).
The information in the two-left columns of the dialog box is 
taken from the Master Room Setup/AutoGen screens when 
the room is recorded into the database. The right column is 
available for additional accommodations.
See “Special Restrictions/Accommodations” on Page 102 for 
details.
Phone CallsDisplays telephone calls/charges. At check-out, the telephone 
charges are included on the guest’s consolidated bill and the 
telephone call data is automatically cleared from the screen.
See “Change Phone Service” on Page 40 for details.
Billed ServicesEnables entry of billed service charges for room service, 
movies, etc., to the guest’s account and displays all entries 
during the guest’s stay.
At check-out, all charges are posted to the guest’s bill. Upon 
payment, the charges are automatically cleared from the room 
record.
See “Billed Services” on Page 30 for details.
FOPRegisters and displays Form of Payment (FOP) that is being 
used by the guest (cash, check or credit card) and any 
deposits/payments made (e.g., room deposit).
At check-out, all deposits/payments are posted to the guest’s 
bill and the screen is automatically cleared of any information.
See “Deposit/Payment” on Page 56 for details. Tab Description 
						

							Grand Tour
Screen Navigation
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Screen Navigation
The table below shows you how to use the screen and keyboard to navigate within the 
HMIS application.
Employee ID Code/Password
Employees are assigned a unique three-digit Employee ID code, password, and access 
level (entered at system setup by management) which is required for accessing and 
using the HMIS. Upon entering the system, you must enter the Employee ID code 
(User Name) and password. Once in the HMIS application, the screens you can access 
depend upon the access level assigned to you.
Button/Key Description
Returns to the Main screen from any screen in the program. 
Enter or TabMoves the cursor to the next field on the screen.
Shift+TabMoves the cursor to the previous field on the screen.
­¯Scrolls the cursor through lists.
HomeTakes the cursor back to beginning of the field.
EndTakes the cursor to the end of the field. 
						

							Strata DK HMIS 5/9913
Features2
This chapter contains instructions for using HMIS and its features. Features appear in 
alphabetical order and contain field descriptions for all screens and pop-up dialog 
boxes.
Important!Management must set up the databases and standard telephone settings 
(e.g., rates, taxes, etc.) before normal operations can begin. 
						

							Features
Access HMIS
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Access HMIS
Important!These procedures for logging on and off are provided only in case you 
accidently close the Main screen. The Main screen must be displayed at 
all times. Under no circumstances should you ever deliberately close 
the program.
Logging On
1. Click Start, Programs, 
then HMISWS icon.
 
2. Type your User Name 
and press Enter.
3. Type your password 
and press Enter. The Main screen displays.
Important!If the HMIS was rebooted, the following 
screens display before the Main screen.
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							Features
Access HMIS
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The Transaction Monitor Program (TelMon) launch 
pop-up window displays.
4. Click Yes.
Important!TelMon must always be running on the 
server to capture telephone call data from 
the Strata DK SMDR port.
This displays:  .
It is placed on the desktop taskbar to keep the program 
running minimized in the background.
The HMISCS TTY Communications Server launch 
pop-up window displays.
Important!The TTY Communications Server 
communicates directly with the Strata DK 
system and must always be running.
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							Features
Additional Text Comments
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Logging Off
Additional Text Comments
Three windows provide areas for additional comments: Details Window, Customer 
Detail Window, and Master Room Setup Window.
Details Window
Comments can be typed into the Details Window when:
©Making a reservation – Comments entered in this screen when making a 
reservation automatically remain in this screen when the guest registers. See 
“Make Reservations” on Page 88 and “Details Window” on Page 61 for 
instructions.
©Check in – Comments entered/displayed in this screen at registration become a 
part of the guest record and are automatically displayed in the Customer Detail 
Window (Main screen) after check in. See “Check in Guest” on Page 41 and 
“Details Window” on Page 61 for instructions. 5. Click Yes.
A   is placed on the desktop taskbar. 
This keeps the communications server running 
minimized in the background.
The Main screen displays.
1. From the Main 
screen, click Exit.
2. Click Yes.
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							Features
Additional Text Comments
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Customer Detail Window
Comments can be typed into the Customer Detail Window anytime during the guest’s 
stay. Any comments entered in this screen are automatically deleted when the guest 
checks out. To manually delete an entry, highlight it and press Delete.
1. Highlight the room in 
the Browse Window.
2. Click Detail.
3. Type the text in the 
Comments section.Text automatically wraps around as you enter it. The 
Comments section can be scrolled to view the entire 
entry.
4. Click Save.
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							Features
Additional Text Comments
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Master Room Setup Window
Comments can be typed into the Master Room Setup window at anytime. Any 
comments entered in this screen must be manually deleted. To delete a comment, 
highlight the comment and press Delete
.
1. Click Setup.
2. From the drop-down 
menu, select the room 
number.The information about the room (room rates, 
amenities, etc.) displays on the screen.
3. Type the text in the 
Comments/Lost and 
Found section.Text automatically wraps around as you enter it. The 
Comments section can be scrolled to view the entire 
entry.
4. Click Save.
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